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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    74 Pages
    1 2 3 ... 74
    • Replies: 739
    • Views: 117,520
    09-06-2018, 09:47 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 239
    • Views: 43,267
    07-05-2018, 12:17 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 9,443
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,361
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,358
    07-17-2014, 08:31 AM Go to last post
  1. REQUEST #868199 please look @ it

    Thanks!

    Started by Gadhelyn‎, 04-21-2017 01:10 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 275
    04-21-2017, 02:16 PM Go to last post
  2. Patron bug

    Hello,my patron is bugged for 5 days already.Everything is ok on the site,the active remaining days are passing but my patron is not working in...

    Started by Ciupa‎, 04-16-2017 04:08 PM
    1 Archeage Team Post(s)
    • Replies: 5
    • Views: 681
    04-20-2017, 08:28 AM Go to last post
  3. Cannot log in and credits gone.

    Nobody seems to be able to log in on the main account page and everyone's credits are gone! What is going on? Any ETA on this being resolved?

    Started by DrBoomII‎, 04-20-2017 07:54 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 358
    04-20-2017, 08:06 AM Go to last post
  4. Trojan/Virus in crynetwork.dll - false positive but unable to play

    I type this having already sorted it with exeptions but im sure others will have the issue. I have AVG and it seems to be triggering avast as well....

    Started by Taiver‎, 04-18-2017 08:42 PM
    1 Archeage Team Post(s)
    • Replies: 7
    • Views: 1,017
    04-19-2017, 02:34 PM Go to last post
  5. Can someone please look at my ticket

    Hi, Pls QQ #864742 I know there is lots of tickets atm but this was sent a while back. Fank you

    Started by MonolithD‎, 04-18-2017 10:01 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 334
    04-18-2017, 11:33 AM Go to last post
  6. Angry Unabble to login on one specific server...

    Hello. I was online on my character and i got disconnected. Since than i can't log in only to Eanna... Other servers working for me though. Please...

    Started by Superfurry‎, 04-18-2017 07:47 AM
    • Replies: 2
    • Views: 255
    04-18-2017, 08:47 AM Go to last post
  7. How many days we usually got our ticket reply?

    I just play for less than 2 weeks, I bought 1 more patron on the alt account 3 days ago. Then I got banned - both accounts. I don't receive any...

    Started by makashi‎, 04-15-2017 07:38 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 286
    04-17-2017, 12:19 PM Go to last post
  8. hacked account

    Hello my brother that plays with me had his account hacked today please help us because im afraid person who did this will try to sell items to other...

    Started by evilmuke‎, 04-17-2017 09:23 AM
    • Replies: 0
    • Views: 234
    04-17-2017, 09:23 AM Go to last post
  9. Glyph failed to launch after patching latest Windows 10 Creator update.

    Hi guys, wondering whether anyone of you faced this issue. Glyph fail to launch after I go and patch the latest Windows 10 Creator update. Would...

    Started by ArcheAger‎, 04-13-2017 01:10 PM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 4,065
    04-15-2017, 04:47 PM Go to last post
  10. EU black screen

    Hello, i was online in today but now i can't get back in game. I am having black screen with a cursor and not even getting to server select screen in...

    Started by SoulPurge‎, 04-15-2017 03:14 PM
    • Replies: 0
    • Views: 210
    04-15-2017, 03:14 PM Go to last post
  11. Can't Login To Game

    I was in the game for quite a while, and then was suddenly DCed. I closed the program, rebooted my computer and started the Glyph loader again. I...

    Started by gilwewenu69‎, 04-11-2017 10:25 AM
    • Replies: 4
    • Views: 786
    04-15-2017, 01:53 PM Go to last post
  12. glyph freezing computer on verifying

    when I pres play on glyph, to play archeage it freezes every action on my computer and all I can do ir force restart with the power button. ive...

    Started by gettobyker‎, 04-11-2017 08:35 AM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 596
    04-15-2017, 04:59 AM Go to last post
  13. You Have been Disconnected by a Gamemaster

    I haven't been on this game since 2014, my only character that i had was a level 2, because i would get disconnected by a game master every time i...

    Started by xCrossfire666x‎, 04-12-2017 06:47 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 840
    04-14-2017, 02:14 PM Go to last post
  14. ... cant play at all now since the creators update

    game lags like crazy.. archeage.exe uses 80-90%cpu an the the entire game freezes an i get disconnected by the gods.. am i going to be comped for...

    Started by Dimmizer‎, 04-13-2017 04:31 PM
    • Replies: 1
    • Views: 254
    04-13-2017, 04:33 PM Go to last post
  15. Name Change Issue

    Is there anyway to get a name change between two of my characters? Using the name change doesn't open up the old name afterwards.

    Started by Aycee‎, 04-13-2017 11:58 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 265
    04-13-2017, 12:21 PM Go to last post
  16. Windows 10 Creators Update busted??

    I was on this morning before patch no problems. Shutdown for patch and installed the Creators Update. Come back and glyph will no longer open....

    Started by Modescond‎, 04-12-2017 06:38 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 882
    04-12-2017, 11:20 PM Go to last post
  17. Founders pack code not working

    As the title says. I just started to get back in the game after a year away. Got the code back in December but never used it. Made a new account and...

    Started by Selfless‎, 04-12-2017 02:00 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 316
    04-12-2017, 03:18 PM Go to last post
  18. Need Help! Error with account!

    I am honestly begging for a real review and not an automated response. My fiance and I have been playing this game since launch in September of 2014...

    Started by Kithhex‎, 04-12-2017 02:20 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 467
    04-12-2017, 11:36 AM Go to last post
  19. How well will my new PC run AA?

    So, I've got a new PC coming in this week, and I was wondering how well it'd run AA. Most important things to note would be: Processor: AMD...

    Started by DJRastafari‎, 04-10-2017 10:30 AM
    • Replies: 5
    • Views: 987
    04-12-2017, 08:29 AM Go to last post
  20. Ive done a character transfer and hasn't been transferred for 16 hours and posted 2 support ticket no response?

    any word's or support please appreciate it alot

    Started by Redpandazzzz‎, 04-10-2017 08:08 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 376
    04-11-2017, 07:13 AM Go to last post

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