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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    74 Pages
    1 2 3 ... 74
    • Replies: 737
    • Views: 114,881
    07-15-2018, 10:30 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 239
    • Views: 42,166
    07-05-2018, 12:17 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 8,958
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,119
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,119
    07-17-2014, 08:31 AM Go to last post
  1. Error: 1005 again.

    Second patch in a row 78mb patch and when i go to patch my client I get an Error 1005. I check the forums and haven't had any luck. * Deleted...

    Started by rocco‎, 03-29-2017 03:09 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 240
    03-29-2017, 11:11 PM Go to last post
  2. Archeum Packs

    Do we have any information on when new Archeum packs are coming out? I'm currently trying to decide whether to get this one or wait for the new one.

    Started by Moghedein‎, 03-29-2017 01:29 PM
    • Replies: 0
    • Views: 163
    03-29-2017, 01:29 PM Go to last post
  3. 9 days, no response?

    Hi, I've had a ticket open for 9 days and have not had a reply yet. Is this typical? Could I have this looked into please? Thanks

    Started by Moldbeard‎, 03-26-2017 06:01 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 360
    03-29-2017, 07:33 AM Go to last post
  4. Lightbulb Parton Status not applying to account

    My patron ran out today. I proceed to consume 2xAPEX and logged into the glyph website to purchase another 30-days of patron status for my account. ...

    Started by Frtipachi‎, 03-28-2017 01:17 AM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 417
    03-28-2017, 12:06 PM Go to last post
  5. 9 days please my ticket

    Hey I been waiting for now 9 days to get help. My ticket number is #853500. It is something very simple. I just accidentally deleted my T4 Divine...

    Started by ReyRey‎, 03-27-2017 05:44 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 257
    03-28-2017, 09:31 AM Go to last post
  6. Trying to buy credits for transfer

    It's not authorizing my purchase even though I can log in to my Paypal (same as years ago) and obviously use my own credit cards. Why the hell does...

    Started by Kocuran‎, 03-26-2017 10:11 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 216
    03-28-2017, 09:30 AM Go to last post
  7. can't add payment

    hi , i got a problem . I create my account some times ago and i want to purchase a premium member . But when i write information about my card the...

    Started by Todoki‎, 03-26-2017 04:39 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 250
    03-28-2017, 09:28 AM Go to last post
  8. Glyph Issues - ERROR 1005

    Everytime I try to download the ArcheAge, after the whole download is done, i'm getting the Error 1005 "Could not apply the actualization" I already...

    Started by Serphy‎, 03-26-2017 02:36 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 1,113
    03-28-2017, 09:28 AM Go to last post
  9. Client closing after last patch

    Game closes down the client abruptly and it is only happening after last patch. This is very tiring if you run multi client and the one that crashes...

    Started by BlackRainX‎, 03-27-2017 08:31 PM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 619
    03-28-2017, 03:26 AM Go to last post
  10. 3 weeks for a generic reply in support

    Incredibly sad support team.. Could i get a review of ticket: 849583

    Started by Syzrim‎, 03-24-2017 07:15 PM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 555
    03-27-2017, 11:09 PM Go to last post
  11. ArcheAge installed but not showing up in Steam Library?

    I've got ArcheAge installed via steam and right now its not showing up as installed, when I got to the store page and hit "Play Now" it prompts me to...

    Started by Bensu‎, 03-27-2017 12:39 PM
    • Replies: 0
    • Views: 260
    03-27-2017, 12:39 PM Go to last post
  12. already purchased

    when i try to get more patron with credits it says already purchased. dont even have patron. any work around or anything?

    Started by mar1bero420‎, 03-26-2017 01:40 PM
    • Replies: 1
    • Views: 211
    03-26-2017, 07:20 PM Go to last post
  13. The game is broken for me.

    Yesterday my new graphic card MSI Radeon RX480 arrive, so I got a problem now, whenever I minimize the clients this happens: Its like they...

    Started by Mercurial‎, 03-25-2017 08:33 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 424
    03-26-2017, 10:39 AM Go to last post
  14. Archeage running as administrator?

    Hi, archeage is run as admin when launching from glyph. Is there anyway to turn this off? Thanks.

    Started by Lin‎, 02-27-2017 02:19 PM
    • Replies: 1
    • Views: 786
    03-26-2017, 07:39 AM Go to last post
  15. 6 days with no response...

    according to support this is a time sensitive issue but it has been close to a week now with no response... what is going on?? ticket number -...

    Started by Pandemic east‎, 03-17-2017 05:39 PM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 828
    03-26-2017, 01:48 AM Go to last post
  16. i can't log

    i start the game, the letters appear, show the Trion, xl games e cryogene scren and...after a few seconds, the game is closed. In more the 2 years...

    Started by UBIK‎, 03-25-2017 03:20 AM
    • Replies: 2
    • Views: 546
    03-25-2017, 09:41 AM Go to last post
  17. Banned because u think im using third partys programs...

    854525 2 days ago, I logged into my account, select my char and I was on cinderstone, but need to do a dog walk, and for not be pushed out the...

    Started by kalonicenazar‎, 03-23-2017 12:04 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 561
    03-24-2017, 08:30 AM Go to last post
  18. Please improve the glyph client with this small, but essential change

    Hey team Trion. Please fix Glyph. I formatted my computer two days ago. All the updates and such have exceeded my houses 300GB softcap monthly...

    Started by thatios‎, 03-23-2017 11:02 AM
    • Replies: 1
    • Views: 401
    03-23-2017, 12:51 PM Go to last post
  19. Angry Patron time missing

    I entered the web archeage to make a revision of my days of the patron disappears 11 days of the patron, the worse only couple of hours I still had...

    Started by XNeonesisX‎, 02-08-2017 12:49 AM
    2 Archeage Team Post(s)
    • Replies: 8
    • Views: 1,209
    03-23-2017, 10:32 AM Go to last post
  20. Angry Game Master Kicking out of the Game?

    Game Master Kicking out of the Game? 0.0"" Hey guys! I got kicked out when i tried to log to my secound new created Acc in NA on legacy Server....

    Started by Colette‎, 03-21-2017 04:11 AM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 12
    • Views: 1,354
    03-23-2017, 07:06 AM Go to last post

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