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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    25 Pages
    1 2 3 ... 25
    18 Archeage Team Post(s)
    • Replies: 241
    • Views: 44,326
    11-08-2018, 12:29 PM Go to last post
  2. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    75 Pages
    1 2 3 ... 75
    • Replies: 742
    • Views: 119,287
    10-19-2018, 10:57 AM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 9,760
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,513
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,529
    07-17-2014, 08:31 AM Go to last post
  1. Upload spams my disc full

    my region is EU. So i played my EU session with no prbs and then try t login to NA alt. ok, since i am good for the day on EU i dsay no prob...

    Started by pavmelas‎, 05-04-2017 04:46 PM
    • Replies: 2
    • Views: 373
    05-05-2017, 01:20 PM Go to last post
  2. Account banned for unnatended gameplay

    hi yesterday im doing same old activity like always, fishing with my 4 id's in EU server after 8 hrs fishing non stop. its time to decide to go...

    Started by fairytale‎, 05-04-2017 07:37 AM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 669
    05-04-2017, 12:59 PM Go to last post
  3. Real name and information problem

    I have problem with information about me. I was create account 7-8 month ago and it was from glyph- and I dont have submit fields for name, surname...

    Started by Astera‎, 05-03-2017 07:28 PM
    • Replies: 0
    • Views: 207
    05-03-2017, 07:28 PM Go to last post
  4. Dawnleaf Pedal/s

    Hello, my Dawnleaf Pedals are going to expire today and you guys took out the merchant in Mirage to turn them in also you guys did not add the option...

    Started by Kalsapan‎, 05-03-2017 01:11 PM
    • Replies: 1
    • Views: 250
    05-03-2017, 01:21 PM Go to last post
  5. Subscription with apex does not work

    I bought two subscriptions on different accounts with apex but that does not appear on my accounts. I received confirmations by e-mail.

    Started by Neola‎, 05-02-2017 09:31 AM
    2 Archeage Team Post(s)
    • Replies: 5
    • Views: 560
    05-03-2017, 12:34 PM Go to last post
  6. Game crashes during splash screen load in

    I had this issue a couple of years ago, but can't remember what the fix for it was. This happened after multiple game crashes and I decided to...

    Started by Edgeglow‎, 12-20-2016 02:16 PM
    4 Pages
    1 2 3 ... 4
    • Replies: 32
    • Views: 7,761
    05-03-2017, 12:24 PM Go to last post
  7. Lost days of patron

    I lost about 100 days of PATON. I have Active Time Remaining: 19 Days, and yesterday I had about 119 days. On the second account I have 97 days...

    Started by Bubupl‎, 04-27-2017 03:37 PM
    3 Pages
    1 2 3
    2 Archeage Team Post(s)
    • Replies: 21
    • Views: 2,742
    05-03-2017, 09:49 AM Go to last post
  8. Failed to load game data!

    Yes its another ♥♥♥♥up after a patch (white arden ghost wedding). I cant find the last version number to roll back to. Help please.

    Started by Sexyparty‎, 05-03-2017 01:58 AM
    • Replies: 0
    • Views: 192
    05-03-2017, 01:58 AM Go to last post
  9. Thumbs up Game data does not load.

    This is truly frustrating, I don't know how you get so many complaints and still don't fix this problem. I have read EVERY thread on this topic, have...

    Started by dante9834‎, 05-01-2017 06:05 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 298
    05-03-2017, 12:34 AM Go to last post
  10. Exclamation Banned? Really?

    Ok I have been playing for 2 years and after 2 years of playing game (on one account) I decide to make a "New Non Patron Account" just to play a new...

    Started by FlameTart‎, 05-02-2017 10:22 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 425
    05-02-2017, 11:57 AM Go to last post
  11. Trion Lying About Lost Patron Days?

    So after asking multiple times on all of my account's support tickets for a simple count of my actual days of Patron time left this is the copy and...

    Started by Sephirothx‎, 04-30-2017 05:43 PM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 981
    05-02-2017, 07:36 AM Go to last post
  12. Can't login to Glyph support

    When i try login to support get just log out and redirect to Glyph store. Don't have any other problem with it just can't access to support from...

    Started by Mindaugas‎, 05-01-2017 10:30 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 557
    05-02-2017, 06:41 AM Go to last post
  13. 3 Character name after Transferring but not through name changing service

    you can have 3 character name after transferring to another server if you have to rename but no through name changing service... do i have to...

    Started by lef‎, 05-02-2017 03:43 AM
    • Replies: 0
    • Views: 181
    05-02-2017, 03:43 AM Go to last post
  14. Severe lag issue please help me out

    intel(r) core(tm) i3-4030u cpu @ 1.90ghz 4gb memory and a 64 bit operating system windows 10 I am experenceing extream lag i can barly move from...

    Started by Darkiss4428‎, 05-01-2017 11:38 PM
    • Replies: 0
    • Views: 170
    05-01-2017, 11:38 PM Go to last post
  15. Unhappy 30 days Patron not added in my account T_T What happen?

    I paid 30-DAY PATRON PASS with 2400 credit but did not receive the number of days. What happen Can it be fixed? And I received the mail I bought...

    Started by himefr‎, 04-30-2017 07:24 AM
    • Replies: 2
    • Views: 390
    05-01-2017, 08:11 PM Go to last post
  16. Property and all in it vanished

    I'm going crazy with worry atm and I so wish there was a live chat right now. I've lost a property that completely vanished overnight. I don't think...

    Started by Yoru‎, 04-30-2017 04:10 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 490
    05-01-2017, 12:11 PM Go to last post
  17. Question 800x600 graphic resolution

    How can I set option in the game graphic resolution as 800x600 i want to change in game the resoulution when i want, is it possible?If so how?!?

    Started by Numanap‎, 04-29-2017 02:07 PM
    • Replies: 0
    • Views: 253
    04-29-2017, 02:07 PM Go to last post
  18. Question Can't set option graphics..Heeelp!

    I can't set graphics from 1920x1080 to 1024x768 game's freezing when i try.. my cpu and memory is normal when i trying but game freezing and no...

    Started by Numanap‎, 04-28-2017 09:16 AM
    2 Archeage Team Post(s)
    • Replies: 4
    • Views: 616
    04-29-2017, 12:53 PM Go to last post
  19. 30 days Patron not added in my account

    Just bought 30 Days Patron from shop transaction No #387523353 but after purchase my account still showing 4 days remaining is there a problem...

    Started by Azimuthio‎, 04-29-2017 09:23 AM
    • Replies: 0
    • Views: 171
    04-29-2017, 09:23 AM Go to last post
  20. Update killed the game.

    "Unable to apply updates (Error #1005)" Then back to Update and unable to apply then back to Update and unable to apply then back to Update and...

    Started by TheOuroborus‎, 04-28-2017 04:49 PM
    • Replies: 6
    • Views: 851
    04-29-2017, 06:13 AM Go to last post

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