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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    75 Pages
    1 2 3 ... 75
    • Replies: 749
    • Views: 123,448
    01-15-2019, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    25 Pages
    1 2 3 ... 25
    18 Archeage Team Post(s)
    • Replies: 246
    • Views: 46,520
    01-11-2019, 06:38 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 10,325
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,813
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,848
    07-17-2014, 08:31 AM Go to last post
  1. CHARACTER STUCK Bloomfang

    I didn't know about this till a few minutes ago.. and Yeap.. I am stuck..HELP!!! I had to get my Friend to kill me to get the pack of my back and...

    Started by Cruels‎, 06-09-2017 11:13 AM
    • Replies: 2
    • Views: 448
    06-09-2017, 11:53 AM Go to last post
  2. Help on client restart my characters skills went down to 54 (all of them, all patchs)

    Hello, I got a lvl 55 character and she just lost all the skill trees (all of the paths). The skill trees went down back to 19% toward 55 and are...

    Started by Gerwinor‎, 06-09-2017 10:38 AM
    • Replies: 1
    • Views: 193
    06-09-2017, 10:41 AM Go to last post
  3. weirdest thing

    i dled 3.5 without issue, logged into game played, i bought the new $150 pack with the new car, drove it around and played for a few hours, and...

    Started by Wendigo‎, 06-09-2017 09:15 AM
    • Replies: 0
    • Views: 187
    06-09-2017, 09:15 AM Go to last post
  4. Can't Launch Glyph/Archeage

    So this started happening 3 days ago. I was playing and decided to shut down the game after my 3 login tokens. I go back without ever leaving my...

    Started by Sponsors‎, 05-24-2016 03:27 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 12
    • Views: 2,743
    06-09-2017, 07:39 AM Go to last post
  5. since last night's update - can't get to server screen in NA but can in EU

    I can't get into the server screen since the update in NA. I could after the big update but not since the patch. Please help. I can get into EU...

    Started by mcmartian‎, 06-09-2017 06:54 AM
    • Replies: 1
    • Views: 233
    06-09-2017, 06:58 AM Go to last post
  6. Game shuts down on server screen

    After this hotfix, when I try to login, the game goes to the server screen and instantly closes the game out. I've tried running in admin and normal...

    Started by PotatoGrade‎, 06-09-2017 06:30 AM
    2 Pages
    1 2
    • Replies: 11
    • Views: 572
    06-09-2017, 06:52 AM Go to last post
  7. lose exp

    I was use 250 exp stone (10k exp each) = 2.5kk exp = nearly 70% after death in reid - exp become -1.2kk/3.7kk (minus 1.2kk!) I was kill 10 mobs...

    Started by Sesilia‎, 06-07-2017 02:04 PM
    1 Archeage Team Post(s)
    • Replies: 8
    • Views: 1,065
    06-09-2017, 04:32 AM Go to last post
  8. Please HELP!!

    My character was ancestral level 2, i logged off and reloged a couple hours later, and poof. My ancestral levels are teh same, and all my skill...

    Started by Sourworms‎, 06-08-2017 03:55 PM
    • Replies: 2
    • Views: 440
    06-08-2017, 04:36 PM Go to last post
  9. 507181 Do not translate

    Wasnt sure where to post this, but when my cursor hovered over the Kraken server on server select, that message popped up. Not a pop up box, but more...

    Started by oreorule‎, 06-08-2017 07:50 AM
    • Replies: 1
    • Views: 293
    06-08-2017, 08:31 AM Go to last post
  10. Wife and I are blocked from glyph

    We just keeo getting error 2025. Have subbitted the email and recieved ticket 923393. Any help is very welcome we have tried everything from the...

    Started by ethalon‎, 06-07-2017 08:50 PM
    2 Archeage Team Post(s)
    • Replies: 4
    • Views: 650
    06-08-2017, 04:27 AM Go to last post
  11. Cannot use any skills occasionally

    I was farming and then occasionally I cannot use any skills when I engage in combat, I have to either wait it out for around 5 minutes or relog to...

    Started by Starynight‎, 06-08-2017 02:25 AM
    • Replies: 0
    • Views: 189
    06-08-2017, 02:25 AM Go to last post
  12. Lamp Quest NPC Missing

    Why the hell is the lamp quest NPC gone, there is still 12 hours on the lamp. I still need one run for my weapon but you removed the NPC early. You...

    Started by MMOSoul‎, 06-07-2017 04:44 AM
    • Replies: 4
    • Views: 364
    06-07-2017, 03:20 PM Go to last post
  13. No More COPY PASTE REPLIES!

    Seriously? My ring just disappears from my inventory overnight and this is the best they can do? Can someone see to these jokers please and...

    Started by Islyn‎, 06-03-2017 10:02 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 672
    06-07-2017, 10:28 AM Go to last post
  14. Is it worth making a ticket for name changes?

    Is it worth it to go through the process of waiting and submitting a ticket for GM's to release a name used by an inactive account so I could change...

    Started by Pooox‎, 06-06-2017 04:57 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 334
    06-07-2017, 09:35 AM Go to last post
  15. Exclamation I can't add payment method

    After playing in F2P mode during some times to "try the game" I want to buy a patron subscription but, when i add my paypal account information, I...

    Started by Midrash‎, 06-07-2017 01:07 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 580
    06-07-2017, 09:33 AM Go to last post
  16. Hacked account: Ticket #919480

    May I please talk to a senior GM about this? I really would prefer a phone conversation.

    Started by Frogbu‎, 06-06-2017 06:34 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 520
    06-06-2017, 12:13 PM Go to last post
  17. Bloomfang Issue

    Hello everyone, since this night im facing the problem i already heard about. My Bloomfang cause the "suspicious activity" debuff. I can't do...

    Started by Hexina‎, 06-05-2017 12:43 AM
    2 Archeage Team Post(s)
    • Replies: 6
    • Views: 718
    06-06-2017, 04:30 AM Go to last post
  18. Chat Blocked?

    I can't even speak in party, whisper, or guild? Its a 24 hour block I did nothing but chat banter with m8s in faction and now I'm 24 hour blocked????

    Started by RedNetty‎, 06-05-2017 04:38 PM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 465
    06-06-2017, 04:15 AM Go to last post
  19. Device Removed ! please reload the game .

    For days im having this issue and cant find a damn solution anywhere ... anyone has any kind of fix for that ? TRION ?

    Started by Nipponick‎, 05-08-2017 02:20 PM
    • Replies: 5
    • Views: 865
    06-06-2017, 02:21 AM Go to last post
  20. Question Leadership points, hostile faction kills both stuck

    I've had the same amount of leadership points (unchanging daily) for one month before a change occurs (voting period). Now I have a different amount...

    Started by Goden‎, 05-01-2016 10:36 PM
    • Replies: 2
    • Views: 450
    06-06-2017, 01:20 AM Go to last post

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