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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    79 Pages
    1 2 3 ... 79
    • Replies: 782
    • Views: 130,720
    05-20-2019, 09:47 PM Go to last post
  2. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    75 Pages
    1 2 3 ... 75
    • Replies: 747
    • Views: 31,423
    05-16-2019, 02:37 AM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    26 Pages
    1 2 3 ... 26
    18 Archeage Team Post(s)
    • Replies: 258
    • Views: 50,334
    04-12-2019, 06:16 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 6,690
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 435133f Current version number - 436736f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 11,500
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 25,487
    07-17-2014, 08:31 AM Go to last post
  1. Returning players - Do you want them or not???

    So I am a returning player, I started on fresh start a little bit after the return to erenor mails. I had an issue with billing on FS and got a...

    Started by Fonoi‎, 08-03-2017 07:08 AM
    2 Pages
    1 2
    3 Archeage Team Post(s)
    • Replies: 16
    • Views: 1,973
    08-04-2017, 10:14 AM Go to last post
  2. Question Had to reset password 3 days in a row to login

    For three days now, I've had to reset my password to login to Glyph. This, despite the fact that I verified my password was typed in correctly, and...

    Started by dirrtygmoney‎, 08-03-2017 08:17 AM
    • Replies: 3
    • Views: 459
    08-04-2017, 08:00 AM Go to last post
  3. Mouse hypersensitivity

    I basically can't click and drag to change my camera angle. My camera will go from looking at the ground to straight into the sky with the slightest...

    Started by ConCons‎, 08-04-2017 12:56 AM
    • Replies: 1
    • Views: 228
    08-04-2017, 12:58 AM Go to last post
  4. acc banned

    me and my friends accounts were both banned. my friend decided he didn't like the game and quit so he gave me his account and he had that chest deal...

    Started by cdn321‎, 08-01-2017 05:05 PM
    • Replies: 1
    • Views: 346
    08-01-2017, 07:02 PM Go to last post
  5. chat ban

    i permanently chat banned. where can i look, why i got permanent chat ban?

    Started by Squidward‎, 08-01-2017 07:19 AM
    • Replies: 2
    • Views: 410
    08-01-2017, 12:10 PM Go to last post
  6. Bloomfang bug/ and Marvlous Player Support

    Bloomfang bug I just wann say thank you to customer support im now rotten since last Thurday morning and im very pleased about it that Trion...

    Started by Igelwood‎, 07-31-2017 11:00 AM
    • Replies: 2
    • Views: 293
    08-01-2017, 11:55 AM Go to last post
  7. Exclamation Authenticator failures - cannot login to game/glyph account management

    Ticket #955109 Hey all, just tried to login to Archeage and was asked to authenticate with my mobile device- the auth app seems to be working...

    Started by CorScor‎, 07-31-2017 11:50 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 482
    08-01-2017, 10:25 AM Go to last post
  8. Angry game master leave us when we got banned for no reason

    This is 3 day after i got banned,and GM said fraudalent activity is corect what does he mean fraudalent activity when i just do this every day:...

    Started by Akim‎, 07-31-2017 02:32 PM
    • Replies: 1
    • Views: 308
    07-31-2017, 03:28 PM Go to last post
  9. Support .... whaaaaat?

    Okay, so I did a transfer the day before Trion decided to change everything and announce the server merges. My guild I am moving to have decided to...

    Started by thatios‎, 07-31-2017 02:47 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 524
    07-31-2017, 02:09 PM Go to last post
  10. Exclamation Bugs of installation

    I want certain solution about installing game im trying to play game for days.. and rum runner event goes away !

    Started by Numanap‎, 07-30-2017 10:17 PM
    • Replies: 0
    • Views: 185
    07-30-2017, 10:17 PM Go to last post
  11. Broken Farm but still ask for taxes/blocks land

    Hey i opend already 2 tickets about this problem, one in german(#951584) and one in english(#953908) i do wait since 6 days on a answer so i put it...

    Started by Snowen‎, 07-30-2017 05:21 AM
    • Replies: 0
    • Views: 217
    07-30-2017, 05:21 AM Go to last post
  12. what to do ?

    i just got a friend to come back to the game, He became a patron yesterday, but when he makes a new char and logs on, he becomes disconect by the...

    Started by Odorf‎, 07-29-2017 09:53 AM
    • Replies: 2
    • Views: 313
    07-29-2017, 11:03 AM Go to last post
  13. Request #953297

    REQUEST #953297 Another one glyph's error 2025... Cant login into glyph/forum/account managment. (in current moment I use a vpn service) I can...

    Started by Daymio‎, 07-28-2017 05:11 PM
    • Replies: 1
    • Views: 270
    07-29-2017, 08:41 AM Go to last post
  14. Angry Request #949215

    Almost 10 days after I sent a ticket I have to post it here again: I can't play on NA servers (it doesn't matter if its legacy or fresh, I canīt...

    Started by Hieri‎, 07-29-2017 07:03 AM
    • Replies: 0
    • Views: 224
    07-29-2017, 07:03 AM Go to last post
  15. Request #953137

    REQUEST #953137 its been like 10 hours answer me

    Started by blisternoob‎, 07-28-2017 12:43 PM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 394
    07-29-2017, 06:19 AM Go to last post
  16. Request #953680

    Im starting to get tired of this. Can we not take a week to two weeks this time.

    Started by Serinanichole‎, 07-29-2017 01:02 AM
    • Replies: 0
    • Views: 201
    07-29-2017, 01:02 AM Go to last post
  17. Unhappy Various Random Bugs/Problems

    Hello, I was referred here through a support ticket due to the many issues I have been having with the game. Im glad to say the most crucial was...

    Started by Hilderwulf‎, 07-28-2017 03:06 PM
    • Replies: 0
    • Views: 197
    07-28-2017, 03:06 PM Go to last post
  18. Turned in packs into cinder with shadow merchant and got suspected user

    Apparently nobody at trion is working today. about 6 hours ago i was turning in larders at cinder when after i turned in 2 larders i got a suspected...

    Started by blisternoob‎, 07-28-2017 10:26 AM
    • Replies: 1
    • Views: 299
    07-28-2017, 12:17 PM Go to last post
  19. Suspicious activity detected

    Hi, i was doing a trade run with cargos and got this buff.. idk what i did. maybe the pet violet bloodfang? i thought this problem was solved.

    Started by Uata‎, 07-28-2017 08:03 AM
    • Replies: 0
    • Views: 212
    07-28-2017, 08:03 AM Go to last post
  20. Glyph update

    Hey Just was Glyph udate for me and after I done that I see only 2 games there : Rift and Defiance,already have try restart all (even PC) but...

    Started by Kirves‎, 07-27-2017 11:51 AM
    2 Pages
    1 2
    • Replies: 11
    • Views: 1,296
    07-27-2017, 08:28 PM Go to last post

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