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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    74 Pages
    1 2 3 ... 74
    • Replies: 734
    • Views: 113,322
    05-29-2018, 12:21 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 238
    • Views: 41,490
    04-05-2018, 05:48 AM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 372700 Current version number - 373911 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 8,677
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 4,992
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 23,986
    07-17-2014, 08:31 AM Go to last post
  1. Black Screen after Trion Cinematic

    Hey there, So, basically, as the title says, I got an update from W10 today and since then I can't even select server. What it does is that after...

    Started by Alakros‎, 03-18-2017 02:32 PM
    • Replies: 2
    • Views: 398
    03-20-2017, 05:27 AM Go to last post
  2. NA server select screen crashes too now

    I can't get to the server select screen... screen stays black after the cinematic, then crashes

    Started by Fanger‎, 03-19-2017 11:46 AM
    • Replies: 0
    • Views: 255
    03-19-2017, 11:46 AM Go to last post
  3. Quest "A little girls wish" not available

    Hello, i cant accept that quest. The NPC (Belle in Ynystere) doesnt have it for me. I have the 15 dolls but nothing :( Anything i have to do...

    Started by Miccah‎, 03-19-2017 05:00 AM
    • Replies: 0
    • Views: 244
    03-19-2017, 05:00 AM Go to last post
  4. Invalid token after using code from mail

    So,i decided to take a look into store on glyph site. Went to log in,and they said that they want the authentication code,so i put it in there. It...

    Started by TheMightySardine‎, 03-17-2017 04:59 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 341
    03-18-2017, 08:56 AM Go to last post
  5. Support lag much?

    its been 2 weeks since i contacted support about my account recovery. this is quite ridiculous. i want my pay to win farm land back and my coffin...

    Started by Drsilkynipz‎, 03-17-2017 11:16 PM
    • Replies: 0
    • Views: 229
    03-17-2017, 11:16 PM Go to last post
  6. Can anyone tell me the previous version number in the history.txt file?

    Looks like I'm getting the splash screen crash and the fix I found is to change the history.txt number with a previous version. Can someone help...

    Started by Seregon‎, 03-17-2017 01:14 PM
    • Replies: 1
    • Views: 653
    03-17-2017, 01:35 PM Go to last post
  7. Support is a joke. Seriously.

    Can anyone tell them to stop replying to us with canned answers and maybe check their info BEFORE telling to do stuff we've already done?! There...

    Started by Islyn‎, 03-17-2017 07:26 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 454
    03-17-2017, 12:35 PM Go to last post
  8. Transferring Credits from Legacy to Fresh Start?

    Hi, returning player here. My account is flagged for Legacy, however many of the friends I've gamed with in the past have moved to Fresh Start...

    Started by Ogrillion‎, 03-17-2017 01:38 AM
    • Replies: 3
    • Views: 445
    03-17-2017, 04:13 AM Go to last post
  9. Can't log into Prophecy

    Was logged in and gods disconnected me for whatever reason. Get to server select and select Prohpecy and get disconnected again. This is on multiple...

    Started by MyName‎, 03-16-2017 08:59 PM
    • Replies: 1
    • Views: 268
    03-17-2017, 02:46 AM Go to last post
  10. One account for playing on the new and old server. Impossible?

    Hello. If I started playing on fresh server, can I create a character on the legacy server? Thx.

    Started by PNiRyb‎, 03-16-2017 11:51 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 364
    03-17-2017, 12:13 AM Go to last post
  11. Account hacked no log in

    Hi all, My friend got a big Problem. This morning he could play normally. After work he tried log in but he couldnt. Wie tried reset Password 3...

    Started by Ily‎, 03-02-2017 06:36 PM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 719
    03-16-2017, 03:19 PM Go to last post
  12. Exclamation error 1005 Unable to apply update

    it has been like this after the updates. pls help.

    Started by MuiFabio‎, 03-16-2017 04:09 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 970
    03-16-2017, 09:18 AM Go to last post
  13. Failed Again

    Every time this game updates I fail to apply updates. There is a work around and takes me about twenty minutes. BUT.. I guess I have gotten to the...

    Started by Qirri‎, 03-08-2017 08:07 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 553
    03-15-2017, 11:18 PM Go to last post
  14. Ticket - 849583 Response requested.

    Hi, Could i please get some assistance with this ticket as soon as possible. Thanks!

    Started by Syzrim‎, 03-13-2017 03:38 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 317
    03-14-2017, 09:44 AM Go to last post
  15. Ticket #844941 - I need an answer please

    Hello I send a ticket few days ago, I want to play this game again and I need a response from the staff about my problem. Sorry about the potato...

    Started by Kjelle‎, 03-09-2017 01:14 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 449
    03-14-2017, 05:40 AM Go to last post
  16. Multiple clients

    Hej! Am wondering if it's allowed to run multiple Clients of the game on the same Pc?

    Started by Blinkk‎, 03-14-2017 05:25 AM
    • Replies: 1
    • Views: 296
    03-14-2017, 05:30 AM Go to last post
  17. Second time I was given this debuff..

    First time it took 12h to solve.... how long am I expecting now? Honestly remove this system w/e it is Sitting with a 4h retribution and suspicious...

    Started by safire‎, 03-14-2017 05:07 AM
    • Replies: 0
    • Views: 206
    03-14-2017, 05:07 AM Go to last post
  18. Ticket times..

    Stating that your experiencing a large volume of requests for months on end with ticket response times of over 2 weeks is sad. Good luck to anyone...

    Started by Syzrim‎, 03-13-2017 05:38 PM
    • Replies: 0
    • Views: 218
    03-13-2017, 05:38 PM Go to last post
  19. Possible stuttering fix (not Hard Drive stuttering)

    Felt obligated to post this since many people have had issues. Not sure if it was A or B but here are 2 possible solutions that are rather...

    Started by Dragoncoils‎, 03-13-2017 08:52 AM
    • Replies: 3
    • Views: 937
    03-13-2017, 09:22 AM Go to last post
  20. Exclamation Error 2025

    Hello, After yesterday I took my compensation packages with my main and alts I got blocked and cant connect to game or game page. Also I cant...

    Started by Hums‎, 03-12-2017 12:44 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 409
    03-13-2017, 12:55 AM Go to last post

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