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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    74 Pages
    1 2 3 ... 74
    • Replies: 738
    • Views: 115,885
    08-07-2018, 12:36 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 239
    • Views: 42,606
    07-05-2018, 12:17 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 9,175
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,221
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,217
    07-17-2014, 08:31 AM Go to last post
  1. Lightbulb I would submit a ticket...but...

    Hello.. my name is Kahm, I play on Dahuta and I'm an Archeage-a-holic.. wait this is AA yea? Not sure cause I cannot log in to the EU servers! Damn...

    Started by Kahm‎, 04-05-2017 10:26 PM
    • Replies: 4
    • Views: 647
    04-06-2017, 07:45 AM Go to last post
  2. Angry Deleted Fresh Start, started Legacy, DC every login

    As subject says, I removed my 2 characters off of the Reckoning Fresh Start server. Started on Morpheus Legacy server and I keep getting...

    Started by BrecMadok‎, 04-05-2017 04:10 PM
    • Replies: 3
    • Views: 461
    04-06-2017, 07:35 AM Go to last post
  3. Exclamation Insane support queue

    hello, I have been waiting on my support ticket for almost 2 weeks now. This is kinda ridiculous and wonder how long i still have to wait. Would...

    Started by lsanderl‎, 04-05-2017 09:48 AM
    2 Archeage Team Post(s)
    • Replies: 7
    • Views: 938
    04-06-2017, 06:37 AM Go to last post
  4. Authentication code

    i can't get the code because i cant log in to my google account my phone was stolen please help me this is my log in account vonlouis157@gmail.com

    Started by Betelgeus‎, 04-05-2017 10:11 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 414
    04-05-2017, 11:16 PM Go to last post
  5. Transfer after name change

    Hi, is it possible to transfer after name change ?

    Started by Shakty‎, 04-05-2017 06:47 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 268
    04-05-2017, 09:57 AM Go to last post
  6. Thumbs up Ticket (857545) - 9 Days!!! i can't do nothing!

    So to recap i lost the next stuff. A lot of gold, Obsidian Pants (Divine), Songblade (Divine), Anticipation (Celestial), Cursed obsidian shirt...

    Started by Nessievkat‎, 04-05-2017 09:27 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 279
    04-05-2017, 09:55 AM Go to last post
  7. Question Where's my gold?

    I keep track of all my pack runs each day, and everyday, write everything down for this very reason. My family & I of 2 still have not received...

    Started by PrincessCaraboo‎, 04-04-2017 05:17 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 425
    04-05-2017, 07:34 AM Go to last post
  8. Suspicious Activity Debuff Applied Falsely

    Account is Shiroe on Reckoning. I was driving my car through white arden and got stuck in the river. I tried to jump and my screen went brown. I...

    Started by norsa‎, 03-31-2017 07:06 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 495
    04-04-2017, 02:50 PM Go to last post
  9. Lost gold & items from my acc

    Already send ticket and not got any answer about my problem. like said in ticket i not login in my acc for 3-4 days and when i login i saw all my...

    Started by Apis‎, 04-04-2017 11:46 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 266
    04-04-2017, 12:03 PM Go to last post
  10. Do not have a family in this game

    You can't have a family in this game. Because i had and they banned me for that, my family has using all my land to farm, and they got banned and...

    Started by Xilambila‎, 04-04-2017 04:25 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 293
    04-04-2017, 12:01 PM Go to last post
  11. Running ArcheAge on a M2 PCIe SSD

    Hi, has somebody running AA on a PCIe M2 SSD and can tell me if this fixed the stutter issue? I have a i7 4790k @ 4.4 on all cores , 16 GB ,...

    Started by falcorambo‎, 04-04-2017 03:51 AM
    • Replies: 0
    • Views: 237
    04-04-2017, 03:51 AM Go to last post
  12. Angry Lost items from my acc.

    Well i'm Nessievkatt from Reckoning server and something super weird just happens to me. I was doing some regrades, i broke some equip and success...

    Started by Nessievkat‎, 04-03-2017 06:52 AM
    1 Archeage Team Post(s)
    • Replies: 5
    • Views: 589
    04-03-2017, 11:12 PM Go to last post
  13. D3D10.DLL Error 126

    I have a New Laptop running windows 10, I've done a clean download and install, I have tried adding Glyph and all other parts of the game as outlined...

    Started by Icecoldd‎, 04-03-2017 03:57 AM
    • Replies: 1
    • Views: 291
    04-03-2017, 04:33 AM Go to last post
  14. Can't file a support ticket on an order

    Glyph site says to sign in and click submit a request. Signing in takes me back to glyph page. Rinse and Repeat. I submitted two orders for Apex....

    Started by kirklestat‎, 03-29-2017 02:48 PM
    2 Archeage Team Post(s)
    • Replies: 3
    • Views: 489
    04-02-2017, 11:18 PM Go to last post
  15. Angry I get banned without reason

    I have been playing this game almost 2 years and I always play with only one account. I haven't use any 3rd party program or abused a bug. So, I...

    Started by akaihime‎, 04-02-2017 08:54 AM
    • Replies: 5
    • Views: 661
    04-02-2017, 11:16 PM Go to last post
  16. Cant buy anything, since i cant change my country

    Looked everywhere to change my country to Denmark, so it matches with my paypal, but it doesn't seem to exist, kinda dumb but whatever. I even...

    Started by Ladysman2117‎, 04-01-2017 09:00 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 315
    04-01-2017, 09:24 AM Go to last post
  17. Doubts about rule

    I let my 3 gazebos open for people and they sending mats for me and i got my account banned, only me using my account, never used illegal progs, they...

    Started by Xilambila‎, 03-30-2017 02:09 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 438
    03-31-2017, 08:46 AM Go to last post
  18. I need help to my ticket 1 week passed im afraid to logs are gone / ID : 856008

    Title says everything. Please help

    Started by bmbj‎, 03-30-2017 03:14 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 445
    03-31-2017, 06:58 AM Go to last post
  19. Black screen trying to switch character

    I had 3 times in a roll now the black screen after im already ingame and i try to switch character. As soon as i click to select character it gives...

    Started by Agi‎, 12-13-2016 07:04 AM
    2 Pages
    1 2
    • Replies: 13
    • Views: 2,366
    03-31-2017, 02:43 AM Go to last post
  20. Black screen on na server selection screen

    Hi i've just got disconnected from my game for some reason. but after i try to logged back in i have this unknown issue with the server selection...

    Started by simmata2‎, 03-30-2017 01:05 PM
    • Replies: 1
    • Views: 188
    03-30-2017, 01:15 PM Go to last post

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