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Forums: Game & Account Support

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  1. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    82 Pages
    1 2 3 ... 82
    • Replies: 815
    • Views: 44,620
    Yesterday, 09:46 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    29 Pages
    1 2 3 ... 29
    18 Archeage Team Post(s)
    • Replies: 286
    • Views: 58,678
    01-17-2020, 04:44 PM Go to last post
  3. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    89 Pages
    1 2 3 ... 89
    • Replies: 880
    • Views: 152,664
    01-13-2020, 05:32 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 8,215
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 449968f Current version number - 450630f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 13,894
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 27,294
    07-17-2014, 08:31 AM Go to last post
  1. Problem whit my garden's help me please

    Good I have a big problem, after the acctualizacion to 4.5 my character lost 5 farms of 7 I had I would like to know what happened? I do not have the...

    Started by kendra‎, 04-21-2018 06:49 AM
    • Replies: 0
    • Views: 203
    04-21-2018, 06:49 AM Go to last post
  2. Blocking your account for the fact that you have lags server

    As I lifted the chest in GoldenRuins. During Kadom (Mistmerrow). Include faster from branch Songcraft and dash (while the server lag, they work...

    Started by Tesy‎, 04-21-2018 12:37 AM
    • Replies: 1
    • Views: 387
    04-21-2018, 02:08 AM Go to last post
  3. Do you outsource your support?

    I am starting to wonder if your ticket support staff have a full understanding of english. I don't say this to talk trash or complain, but rather...

    Started by Bruttles‎, 04-20-2018 02:32 PM
    • Replies: 1
    • Views: 292
    04-20-2018, 08:42 PM Go to last post
  4. No email of being suspended or Ban

    can someone from the support team look at my ticket please, i have not receive any email of being Ban or suspended and my account is Ban. ticket -...

    Started by dregade‎, 04-20-2018 04:28 PM
    • Replies: 0
    • Views: 280
    04-20-2018, 04:28 PM Go to last post
  5. Stuck on select server screen..

    I can't log into game.. I click on select server , hit connect... and nothing.... it just stays like that ... everything was fine before.. I was...

    Started by Skya‎, 04-20-2018 01:26 PM
    • Replies: 1
    • Views: 194
    04-20-2018, 01:40 PM Go to last post
  6. Endless arrow ping

    After all these posts on the forum regarding the ping of the endless arrow, I notice that no trion reply has been given .. No testing has been done....

    Started by Spartiors‎, 10-05-2017 12:49 PM
    • Replies: 4
    • Views: 1,329
    04-20-2018, 01:34 PM Go to last post
  7. I got Banned while Questing ( lvl 16 ) Disconnected by Gamemaster

    Hey there, i just got Disconnected by GameMaster while questing. I just was lvl 16 in Dewstone Plains. I made 2 Screenshots

    Started by Lagun‎, 04-20-2018 11:38 AM
    • Replies: 1
    • Views: 228
    04-20-2018, 11:48 AM Go to last post
  8. Question Patron subscription renewal issue

    I had subscription on 14.99$ plan with 22 days remaining patron status, then I canceled subscription. Then I decided to re-subscribe and my...

    Started by Succubuss‎, 04-18-2018 03:27 PM
    • Replies: 4
    • Views: 404
    04-20-2018, 02:44 AM Go to last post
  9. account lockout

    Today, as usual, there was a farmer of mobs in the WindsCour Savannah location. From the textures I caught several debuffs: Water prison, freezing,...

    Started by Beluchue‎, 04-19-2018 01:56 PM
    • Replies: 0
    • Views: 245
    04-19-2018, 01:56 PM Go to last post
  10. Unable to redeem a code

    I got this code for a Skywhisper Glider. It says, "unable to complete your purchase" when I tried to redeem it. I'm on Fresh Start sever.

    Started by Drover‎, 04-19-2018 07:30 AM
    • Replies: 0
    • Views: 232
    04-19-2018, 07:30 AM Go to last post
  11. Failed to load game data

    Hi please help me how can repair this problem ? Failed to load game data (4.18 2018 update) version 384108F

    Started by YooMin‎, 04-18-2018 01:46 PM
    • Replies: 2
    • Views: 465
    04-19-2018, 02:21 AM Go to last post
  12. can't load game data error

    Im getting the can't load game data error after i just updated the game. anyone else getting this? how can i fix it short of a reinstall?

    Started by Vilai‎, 04-18-2018 06:47 PM
    • Replies: 0
    • Views: 237
    04-18-2018, 06:47 PM Go to last post
  13. Request #1076252

    Please look at my ticket regarding my upgraded plaza fast, i dont want them to say "too much time passed for us to fix" !!! Request #1076252 ...

    Started by Pryam‎, 04-16-2018 03:57 AM
    • Replies: 1
    • Views: 362
    04-18-2018, 01:45 AM Go to last post
  14. Glyph Launcher "Store" link

    I think Your Glyph Launcher "Store " link is broken as I and another get a 404 error . thus cna not reach the store. but Can access store via website...

    Started by AuGEM‎, 04-06-2018 07:54 PM
    • Replies: 6
    • Views: 815
    04-18-2018, 12:10 AM Go to last post
  15. Glyph bug

    Hi, When i try to open cashshop on glyph i got white page with that message "HTTP 401 Unauthorized" etc... Got it on all my account, any...

    Started by WazznMe‎, 04-16-2018 01:46 PM
    • Replies: 4
    • Views: 978
    04-17-2018, 09:29 PM Go to last post
  16. Question Account banned without reason

    I was logged in, suddenly appeared the gm next to me, after a few minutes, "you were disconnected by the gamemaster" as follow the images of the...

    Started by Kaji‎, 04-17-2018 02:25 PM
    • Replies: 0
    • Views: 348
    04-17-2018, 02:25 PM Go to last post
  17. Planet earth calls Trion planet login tracker

    Hi The way you handle things we are going to lose one login badge because you dont care much! It is reported several times in the forums that...

    Started by Oyranos‎, 04-16-2018 06:07 PM
    • Replies: 1
    • Views: 371
    04-17-2018, 12:29 PM Go to last post
  18. Issue whit the login tracker

    I have been logging in every day of this month, however this does not count the entry for the bonus reward Is this an error? PD: attached screenshot

    Started by Hiyorin‎, 04-17-2018 02:57 AM
    • Replies: 1
    • Views: 220
    04-17-2018, 03:14 AM Go to last post
  19. Disconnect when using search box

    I keep getting dc'd whenever I type in the search box in the Folio and Action house.. sigh.. this is very frustrating... PLS HELP!

    Started by Skya‎, 04-17-2018 02:25 AM
    • Replies: 0
    • Views: 134
    04-17-2018, 02:25 AM Go to last post
  20. UI not saving

    Hello all, Every time i log in. My UI is reverted back to default. Game also turn back to full screen when I wanted it windowed borderless. So I...

    Started by MelonMelon‎, 04-16-2018 01:01 PM
    • Replies: 1
    • Views: 320
    04-16-2018, 01:28 PM Go to last post

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