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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 234
    • Views: 33,276
    10-19-2017, 01:41 AM Go to last post
  2. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    68 Pages
    1 2 3 ... 68
    • Replies: 673
    • Views: 86,746
    10-08-2017, 06:24 AM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 38,391
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 350873 Current version number - 351593 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 5,958
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 3,838
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 22,784
    07-17-2014, 08:31 AM Go to last post
  1. Can't get past character selection

    I changed character to my alt, then wanted to change back to main and it won't get me ingame - after the fadeout an empty character selection...

    Started by Madur‎, 12-14-2016 01:25 PM
    6 Pages
    1 2 3 ... 6
    • Replies: 57
    • Views: 6,877
    01-02-2017, 09:54 AM Go to last post
  2. Quest Advancement Causes "Freezing"

    Something else I've discovered with 3.0 is that quest advancement causes the game to "pause", "hesitate" or "freeze" however you wish to describe it,...

    Started by Marinia‎, 12-14-2016 08:11 AM
    • Replies: 5
    • Views: 755
    01-02-2017, 06:42 AM Go to last post
  3. Question problem whit payment

    I have bought the credit pack 49,99 EUR but did not arrive, however, from my bank account are taken money (payment TRION *ARCHG336837268 519-568-5222...

    Started by Aglaia‎, 01-02-2017 01:48 AM
    • Replies: 0
    • Views: 146
    01-02-2017, 01:48 AM Go to last post
  4. Sungold Castle not getting Advanced Packs from ambassador

    We have had our castle going on 2 weeks now, and are supposed to be getting 3-4 advanced packs a day from the ambassador. However, he counts down and...

    Started by Alyxia‎, 01-02-2017 01:11 AM
    • Replies: 0
    • Views: 336
    01-02-2017, 01:11 AM Go to last post
  5. Black Screen after character select

    I was pvping on growlgate. suddenly the gods DC'd me. when i logged on to the char select screen to load back in i get stuck with a black screen...

    Started by Spiri2al‎, 05-05-2015 12:43 PM
    4 Pages
    1 2 3 ... 4
    3 Archeage Team Post(s)
    • Replies: 35
    • Views: 25,730
    01-01-2017, 11:35 PM Go to last post
  6. My clipper design and 10G has disappeared

    Hello. I am playing on the NA Reckoning server. I have put down my clipper design with the ship material. It has used the 10G and the design but i...

    Started by Thundadawgs‎, 01-01-2017 09:30 PM
    • Replies: 0
    • Views: 246
    01-01-2017, 09:30 PM Go to last post
  7. Can't talk in any chat channel besides "Guild".

    I am suddenly unable to talk in any chat channel besides the guild chat. I'm not sure if this is a bug, a chat ban, or what have you. I haven't...

    Started by Heaven and Earth‎, 01-01-2017 06:05 PM
    • Replies: 1
    • Views: 259
    01-01-2017, 09:30 PM Go to last post
  8. D/C by gamemaster

    I get d/c after i hit start in character selection. Sometimes it happens a few seconds after the game has started and sometimes exactly when i hit...

    Started by Inaeth‎, 12-29-2016 01:03 PM
    3 Archeage Team Post(s)
    • Replies: 7
    • Views: 779
    01-01-2017, 08:49 PM Go to last post
  9. Grey screen upon character selection?

    I just recently tried logging in and every time I select my character all I see is a grey screen.. is there any fix to this?

    Started by Bloop‎, 01-01-2017 08:37 PM
    • Replies: 0
    • Views: 251
    01-01-2017, 08:37 PM Go to last post
  10. Account logs and other evidence

    Since you took my credits and accuse me of game mechanic exploitation, I would like to see your evidence. Because I have NOT used any exploits, and...

    Started by Shawnikaross‎, 01-01-2017 01:07 PM
    • Replies: 2
    • Views: 182
    01-01-2017, 04:37 PM Go to last post
  11. Request #789279

    Hey guys. Its been 6 days since I sent this one in. Pretty simple yes or no kind of thing, lmk if you'll help me out real quick. Would be as...

    Started by Harm‎, 12-31-2016 10:58 AM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 266
    01-01-2017, 02:47 PM Go to last post
  12. Cant log in game

    the problem is that yesterday i could play fine... but then today when i try open the game... the game luncher dont open my game.. it excactly closes...

    Started by odioso odi‎, 01-01-2017 10:16 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 223
    01-01-2017, 02:27 PM Go to last post
  13. Exclamation Please.. someone help? or TRION please? :(

    I've never had such massive problems with ArcheAge before but this one takes the cake and it's really making me upset... I use to play ArcheAge on...

    Started by eXtas‎, 12-31-2016 12:49 AM
    2 Archeage Team Post(s)
    • Replies: 8
    • Views: 700
    01-01-2017, 11:15 AM Go to last post
  14. Banned accounts

    Dced by gamemaster while in marianople courthouse. Was taking a bath. Came back literally 15mins later to find dc+ban. AND 25MINS AGO i bought patron...

    Started by HawtHot‎, 12-31-2016 11:59 AM
    1 Archeage Team Post(s)
    • Replies: 5
    • Views: 484
    01-01-2017, 08:12 AM Go to last post
  15. REQUEST #794851 for me plz

    plz can check it for me.

    Started by Johnwickkz‎, 12-31-2016 05:44 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 190
    01-01-2017, 08:09 AM Go to last post
  16. Question Support

    It is my first time i was asking the support guys to help me because i have serious problems to start the game. I don't want to complain about the...

    Started by Rei85‎, 01-01-2017 06:22 AM
    • Replies: 1
    • Views: 203
    01-01-2017, 07:02 AM Go to last post
  17. Unhappy Request #793236

    I havent got a response from you guys yet,. its almost over 12 hours and still haven't got my stuffs =(

    Started by KKKnuMM‎, 12-30-2016 05:14 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 305
    12-31-2016, 04:58 PM Go to last post
  18. Exclamation Legacy archeum revelation pack

    REQUEST #794243 I dropped $149.99 on this pack, got the message of, purchase being reviewed (this after a previous attempt failed, despite the...

    Started by Edgeglow‎, 12-31-2016 01:40 AM
    2 Archeage Team Post(s)
    • Replies: 6
    • Views: 501
    12-31-2016, 03:43 PM Go to last post
  19. 7 Days still no answer #789396

    Hello. i been waiting 1 week already for an answer to my ticket: #789396 I know you guys are being flooded by support tickets but my problem was...

    Started by unfour‎, 12-31-2016 11:37 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 250
    12-31-2016, 03:06 PM Go to last post
  20. Unhappy Missing character & character slot after trying to make a warborn

    Hello. My game crashed after attempting to create a Warborn character and now my character slot is "unavailable." When I hover over it, it says...

    Started by Bae‎, 12-11-2016 12:08 PM
    5 Pages
    1 2 3 ... 5
    1 Archeage Team Post(s)
    • Replies: 46
    • Views: 4,182
    12-31-2016, 02:52 PM Go to last post

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