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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 231
    • Views: 23,426
    Yesterday, 07:50 PM Go to last post
  2. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 31,082
    03-21-2017, 01:21 AM Go to last post
  3. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    65 Pages
    1 2 3 ... 65
    • Replies: 643
    • Views: 58,583
    03-19-2017, 04:12 AM Go to last post
  4. Sticky Thread Sticky: Upcoming changes to support requests starting August 1

    In order to bring you a more efficient customer support experience, we here at Trion Worlds will be shifting our focus to communicating with you via...

    Started by Celestrata Bloodsong‎, 07-26-2016 09:04 AM
    2 Pages
    1 2
    4 Archeage Team Post(s)
    • Replies: 17
    • Views: 3,550
    01-25-2017, 08:38 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 330995 Current version number - 332428 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 3,457
    10-29-2016, 09:02 AM Go to last post
  6. Post Sticky Thread Sticky: Windows 10 - Our Current Status!

    UPDATE: As of today (July 27), and barring any last-minute changes made by Microsoft, ALL Trion games are ready for Windows 10 release. If you have...

    Started by TrionBrasse‎, 06-04-2015 05:48 PM
    11 Pages
    1 2 3 ... 11
    2 Archeage Team Post(s)
    • Replies: 102
    • Views: 37,665
    08-13-2016, 03:46 PM Go to last post
  7. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 2,477
    03-18-2016, 01:11 PM Go to last post
  8. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 21,418
    07-17-2014, 08:31 AM Go to last post
  1. Game Crashing and LAG

    Several people on my server Salphira have been crashing since patch came out there have also been huge lag spikes every few minutes and this is with...

    Started by Devilscandy‎, 11-09-2016 06:16 PM
    • Replies: 0
    • Views: 182
    11-09-2016, 06:16 PM Go to last post
  2. Event bugs

    Completed the Delicious Turkey quest and didn't get credit for it. One more of those and I will be screwed out of the pet after two months of hard...

    Started by MMOSoul‎, 11-09-2016 05:13 PM
    • Replies: 0
    • Views: 148
    11-09-2016, 05:13 PM Go to last post
  3. Account got ban/suspended

    Hi my account got ban/suspended for some reason and I didn't even know why. Anyways I already submitted a i just want to make sure that I'm making a...

    Started by Yeldan‎, 11-09-2016 02:40 PM
    • Replies: 1
    • Views: 293
    11-09-2016, 02:47 PM Go to last post
  4. Failed To Load Game Data: Yet again. The Sequel.

    4th patch in a ROW that has caused me to fail to load game data. each time I need to completely re-install the game, sometimes multiple times. I...

    Started by ArchiusPendragon‎, 11-09-2016 11:42 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 213
    11-09-2016, 02:45 PM Go to last post
  5. Unhappy Trojan in glyph executable

    The Glyph application downloaded a Trojan, or maybe my antivirus mistook it for one. It said that "glyphcrashhandler.exe" is PDM:...

    Started by Truffula‎, 11-02-2016 10:02 PM
    3 Pages
    1 2 3
    2 Archeage Team Post(s)
    • Replies: 23
    • Views: 2,201
    11-09-2016, 03:21 AM Go to last post
  6. TCB chunks?

    Wth kind of error is that from? I'd just logged in on my of my characters in Aranzeb and hadn't even moved yet. It's says it's a CryEngine error...

    Started by Pagan‎, 09-19-2015 02:18 PM
    • Replies: 2
    • Views: 381
    11-09-2016, 12:04 AM Go to last post
  7. Is there anyone I can contact? Important/urgent

    Hello! Is there anyone I can contact directly? I bought a one month subscription to Archage last month thinking it would be a one off...not realizing...

    Started by Evangalist‎, 11-05-2016 02:48 PM
    • Replies: 2
    • Views: 308
    11-08-2016, 12:06 AM Go to last post
  8. Can't start more than one clients

    Up until yesterday I was able to run up to 5 clients on my computer, usually running just 3, all controlled manually (for different profficiencies)...

    Started by Ereveton‎, 11-06-2016 08:29 AM
    • Replies: 1
    • Views: 274
    11-07-2016, 12:43 AM Go to last post
  9. fell out of the world now game is broken

    (I sent a ticket last night and still no response, and the gms in-game havent even seen me yet) I was driving my car around and accidentally drove...

    Started by mattmanlex‎, 11-06-2016 06:15 AM
    3 Archeage Team Post(s)
    • Replies: 8
    • Views: 514
    11-07-2016, 12:14 AM Go to last post
  10. Account delete

    Hello I plan back in this game after new server release but read that need new account to acces it. Problem that i don't want create another Email...

    Started by MinR‎, 11-06-2016 04:37 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 436
    11-06-2016, 08:21 AM Go to last post
  11. Thumbs up can only have 2 characters

    I tried this game way back when and liked it ... didn't have much time to give it but I came back ... now I wanted to start fresh and was limited to...

    Started by Lodendsg‎, 11-04-2016 08:36 PM
    • Replies: 2
    • Views: 270
    11-05-2016, 10:20 AM Go to last post
  12. Unskippable cutscene crash

    Hi Whenever I launch the game I get 4 cutscenes, 3 of them I can skip with escape and then the last one I can't seem to skip and my game crashes...

    Started by samdrewpictures‎, 07-30-2014 06:59 PM
    • Replies: 9
    • Views: 4,467
    11-05-2016, 09:22 AM Go to last post
  13. Please fix your store

    I have multiple accounts and I am finding it a disaster to work with the trion store. I purchase lots of items online, my paypal is very busy, but...

    Started by boplf‎, 11-04-2016 11:54 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 302
    11-04-2016, 05:06 PM Go to last post
  14. Send Jubilee Pack to a friend

    Hello good morning comunity. Tdy its the birthday of one of my very best friend and I was wondering to send a gift into the game. Any one knows if I...

    Started by Numerian‎, 11-04-2016 01:56 AM
    • Replies: 1
    • Views: 204
    11-04-2016, 09:01 AM Go to last post
  15. Dreamring quest

    Hello, I have deleted my dreamring quest unfortunately, can someone please help me.. ty & cya mertex

    Started by mertex‎, 11-03-2016 07:16 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 292
    11-04-2016, 03:48 AM Go to last post
  16. Chrome Steamfish Submarine

    what kind of game design cant grant something thats OBVIOUSLY not working as intended? I could see retroactive granting maybe being a problem...

    Started by artlessknave‎, 11-03-2016 12:50 PM
    • Replies: 0
    • Views: 224
    11-03-2016, 12:50 PM Go to last post
  17. Unable to purchase credits

    For some unknown reason I'm no longer able to purchase from the glyph store. The purchases are failing. I put in a ticket and didn't even get the...

    Started by deathleaf‎, 11-03-2016 02:48 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 248
    11-03-2016, 08:46 AM Go to last post
  18. Exclamation Failed to login: your ip has changed since you last authenticated - Help!

    Hello forum, I am trying to play with my friend but this error stopped me, here a list of thinks that i tried to do: *Reloged in Glyph both...

    Started by Makaikishi‎, 11-02-2016 05:31 PM
    • Replies: 4
    • Views: 435
    11-03-2016, 01:51 AM Go to last post
  19. patron expired while I was at Trunortreat with my children, LABOR LOST!

    My patron status expired while I was out with my family. I resubbed inside of an hour and a half yet lost all my accumulated labor on both accounts,...

    Started by Lareannon‎, 10-29-2016 06:39 PM
    1 Archeage Team Post(s)
    • Replies: 5
    • Views: 545
    11-02-2016, 10:03 PM Go to last post
  20. Angry In-game chat still resettng to default settings

    This is so stupid. Every 3-4 days, i have to change my setting for the in-game chat again and again. This game is so stupid, i have never seen ANY...

    Started by Dhalsim‎, 11-01-2016 01:14 AM
    • Replies: 3
    • Views: 239
    11-02-2016, 01:51 PM Go to last post

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