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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    67 Pages
    1 2 3 ... 67
    • Replies: 667
    • Views: 78,754
    08-07-2017, 12:00 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 233
    • Views: 30,575
    06-09-2017, 12:16 PM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 36,312
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 350873 Current version number - 351593 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 5,301
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 3,452
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 22,361
    07-17-2014, 08:31 AM Go to last post
  1. Can't login, Glyph refuses to start up

    Been having this issue for more than 10 hours now. Glyph does not start up normally and gives the #2025 Error. I cannot log into Glyph...

    Started by Bunnyleptic‎, 12-24-2016 01:18 AM
    • Replies: 2
    • Views: 304
    12-24-2016, 01:32 PM Go to last post
  2. Can't make purchases in shop

    can't buy on either patron account. opened a ticket for one account on MONDAY 12/12 no response yet. #775434 opened a ticket for a second account...

    Started by Goros‎, 12-16-2016 12:17 PM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 477
    12-24-2016, 01:02 PM Go to last post
  3. Request #787119

    Good Afternoon, Please look into this ticket# Thank you,

    Started by Kweef‎, 12-24-2016 12:24 PM
    • Replies: 0
    • Views: 159
    12-24-2016, 12:24 PM Go to last post
  4. no compensation, no fix, no playable account, no answers.

    I have not received this compensation package ( or thank you package or whatever it's meant to be) My issue, of one of my patron accounts simply...

    Started by Wendigo‎, 12-23-2016 06:31 PM
    • Replies: 4
    • Views: 327
    12-24-2016, 12:20 PM Go to last post
  5. Revelation Compensation Gift problem

    Hey, i logged in to the website and i have a problem: I found 1 pack there with 50 Warrior's Medals 50 Merit Badges 1 Login Badge...

    Started by Pandruxe‎, 12-23-2016 04:23 PM
    2 Pages
    1 2
    • Replies: 18
    • Views: 986
    12-24-2016, 07:42 AM Go to last post
  6. Battlepet Ember Nymph actions seems bugged.

    @edit2 The problem is connected with Occultism Mana Stars skill, if you hold it then Pet seems lagged and attack very rarely, but once you stop using...

    Started by Qrab‎, 12-24-2016 05:18 AM
    • Replies: 0
    • Views: 200
    12-24-2016, 05:18 AM Go to last post
  7. clipper design disappeared

    Hello, yesterday i was trying to put my Harpoon clipper design at two crown. It didnt go through a couple times. So after trying few times it finally...

    Started by Brodog‎, 12-24-2016 03:04 AM
    • Replies: 0
    • Views: 205
    12-24-2016, 03:04 AM Go to last post
  8. Angry game freezing in tutorial

    Ok so on the fresh start serevr reckoning i made a harani character which is the 3rd character i have and was just starting it but i cant get passed...

    Started by maleia‎, 12-24-2016 02:49 AM
    • Replies: 0
    • Views: 383
    12-24-2016, 02:49 AM Go to last post
  9. my points on FFa (Prophesy)

    Hi my name is Jenya i`m 25 years old , and i love ArcheAge . Tomorrow i spend 7 Hours on FFa arena and i got 4600+ poits and 400+ kills and 150+...

    Started by Sorrybro‎, 12-24-2016 02:36 AM
    • Replies: 0
    • Views: 159
    12-24-2016, 02:36 AM Go to last post
  10. Failed to sync to authentication server

    I have deleted a character on Vengeance to swap to a different race, and now I am met with constant "Failed to sync to the authentication server. No...

    Started by Blinks‎, 12-23-2016 11:09 PM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 748
    12-24-2016, 01:29 AM Go to last post
  11. Exclamation Purchased APEX on glyph not recieved.

    Transaction Order #330413870 Paid for, never recieved. help. Thanks

    Started by Kizgin‎, 12-23-2016 11:57 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 257
    12-24-2016, 12:33 AM Go to last post
  12. Account/Store page is broken.

    "CAS is Unavailable There was an error trying to complete your request. Please notify your support desk or try again." Plus my son tried to log...

    Started by Auriness‎, 12-23-2016 10:09 PM
    • Replies: 0
    • Views: 166
    12-23-2016, 10:09 PM Go to last post
  13. revalation compensation

    How can you give some one more days then take then back. accident or not you don just take it back i have a screen shot of it. then you take it back...

    Started by reaperz73‎, 12-23-2016 09:37 PM
    • Replies: 1
    • Views: 220
    12-23-2016, 09:43 PM Go to last post
  14. Angry FPS dropping constantly after log in?

    Been playing completely fine for a while now no issues always 100+FPS, now after todays EU server ♥♥♥♥ up I get this random drop after logging in and...

    Started by Furrymcweebtrash‎, 12-23-2016 08:02 PM
    • Replies: 0
    • Views: 175
    12-23-2016, 08:02 PM Go to last post
  15. Compensation Problem

    Player: Grolitsch Server: Aranzeb Issue: I claimed my compensation and it says I have 2 days of patron left. I didnt check to see what it was...

    Started by morgoththefreshmaker‎, 12-23-2016 06:57 PM
    • Replies: 0
    • Views: 210
    12-23-2016, 06:57 PM Go to last post
  16. Smile Yet another Game crash error w/ pictures! - Please help!

    Hello all, I run archeage through steam on windows 7. When I hit the play button for steam, it launches the glyph client. When I hit play on the...

    Started by dirock56‎, 12-23-2016 01:22 PM
    • Replies: 2
    • Views: 404
    12-23-2016, 05:41 PM Go to last post
  17. Library crashes me nearly every single time during prime time.

    Not sure if there's a fix for this or not, figured I'd try here and see. Every single time at some point of doing library (right after dailies...

    Started by ayysmiley‎, 12-23-2016 05:30 PM
    • Replies: 0
    • Views: 171
    12-23-2016, 05:30 PM Go to last post
  18. Have not received my bonus patron time

    Hi there, I'd like to confirm that it's not just me who has not received the bonus patron time. And if so, how long it would take to be credited it....

    Started by Falrin‎, 12-23-2016 05:28 PM
    • Replies: 0
    • Views: 179
    12-23-2016, 05:28 PM Go to last post
  19. I got DC by he gods right after I logged into the game

    Hi, I was playing normally, everything was fine. I claimed the compensation pack on the website, then few minutes later, I got DC by the gods. Now...

    Started by KefkaBE‎, 12-23-2016 04:08 PM
    • Replies: 2
    • Views: 338
    12-23-2016, 05:05 PM Go to last post
  20. Transfer system up?

    I'm trying to transfer one of my toons but when I get into the transfering page it says "all of you characters must be offline". I don't have anyone...

    Started by Rehev‎, 12-23-2016 04:58 PM
    • Replies: 0
    • Views: 157
    12-23-2016, 04:58 PM Go to last post

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