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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    69 Pages
    1 2 3 ... 69
    • Replies: 682
    • Views: 98,152
    Yesterday, 06:32 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 234
    • Views: 37,394
    10-19-2017, 01:41 AM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 350873 Current version number - 351593 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 7,072
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 4,310
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 23,246
    07-17-2014, 08:31 AM Go to last post
  1. Question "device removed"

    Every now and then, while multi-boxing, I get "device removed' and one of the clients dies. Is that an ArcheAge thing or something with my video...

    Started by dirrtygmoney‎, 10-02-2016 01:21 PM
    • Replies: 4
    • Views: 1,279
    01-21-2017, 07:03 PM Go to last post
  2. Is it possible to transfer my account from legacy servers to fresh servers?

    So originally I wanted to play with my friend but we didnt talk about what server should we play on. He picked the fresh server Prophecy and I picked...

    Started by Zeka01‎, 01-21-2017 05:05 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 508
    01-21-2017, 10:59 AM Go to last post
  3. Credits problem - no response for 5 days already

    Hi, I got a problems with my credits - over 2600 credits and had hope someone with support help me with it before my patron end (planned was use...

    Started by CainIsh‎, 01-17-2017 05:07 AM
    3 Archeage Team Post(s)
    • Replies: 9
    • Views: 878
    01-21-2017, 10:04 AM Go to last post
  4. Random disconnect

    Hello Since 3.0 update i get many random disconnect every day. I do ping test with EU server and it don't show any problem. I do tracert test but...

    Started by Mindaugas R‎, 01-21-2017 01:18 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 291
    01-21-2017, 10:04 AM Go to last post
  5. Exclamation Red Hauler Fusion Certificate

    The Fusion Certificate says that I can turn my Farm Freighter to Red Farm Freighter? where though?

    Started by kirty‎, 01-12-2017 11:51 PM
    • Replies: 4
    • Views: 982
    01-20-2017, 04:07 PM Go to last post
  6. Thumbs up "The god's have disconnected you/Disconnected by a GM"

    Hi, I'm an EU player, occasionally I like to go to NA and chat with some friends, spend some of my labor that's been stacking, ect. Problem is, I...

    Started by Irel‎, 01-19-2017 06:45 PM
    2 Archeage Team Post(s)
    • Replies: 5
    • Views: 703
    01-20-2017, 10:08 AM Go to last post
  7. Forum problem

    I cannot edit my posts, add new replies to some (but not all topics) or send PMs. The requested URL was rejected. Please consult with your...

    Started by Orio‎, 01-18-2017 08:40 AM
    2 Archeage Team Post(s)
    • Replies: 6
    • Views: 618
    01-20-2017, 08:15 AM Go to last post
  8. Inoch Bundle Gone- but it's not the 6th

    You just posted this a few days ago saying that the Inoch Bundles were here until June 6. But they are no longer in the store. Can we please get it...

    Started by Tirani‎, 06-01-2016 01:52 AM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 1,453
    01-20-2017, 04:54 AM Go to last post
  9. 1/4 game window show charackters slots!

    I cannt make screen, but its some inposible! 1/4 game window changed to select screen! what is it? appear for 5 sec and disappear again. and its...

    Started by Sesilia‎, 01-19-2017 01:14 PM
    • Replies: 0
    • Views: 200
    01-19-2017, 01:14 PM Go to last post
  10. What hardware component should i upgrade first?

    my rig fresh from prehistoric time is: GPU: Nvidia Geforce 9500 GT CPU: AMD Athlon(tm) II X3 445 Processor 3.10 Ghz RAM: 2gb MoBo: Gigabyte...

    Started by xso111‎, 01-19-2017 10:12 AM
    • Replies: 1
    • Views: 210
    01-19-2017, 12:28 PM Go to last post
  11. Suspicious Activity Detected received from salty player

    Problem has been solved never mind :)

    Started by Stonebench‎, 01-19-2017 10:10 AM
    • Replies: 0
    • Views: 261
    01-19-2017, 10:10 AM Go to last post
  12. server transfer

    when is possible do another time the server transfer? you tell to us you fix this after the last patch but no change nothing here

    Started by Sereri‎, 01-19-2017 04:44 AM
    • Replies: 1
    • Views: 567
    01-19-2017, 08:43 AM Go to last post
  13. Dear GM Mogambo! Bought Patron and its not working in game - here is your awesome answer to my ticket!

    Dear Mr GM Mogambo! Do you even know what is Archeage ? Congrats for answer to my request about no Patron in game. I bought it over 1 week ago and...

    Started by Uvi‎, 01-19-2017 06:48 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 404
    01-19-2017, 08:32 AM Go to last post
  14. Solar farm problem

    I had the 300 gilda stars design and when i planted it didn't spawn neither did the design remained in my inventory . i already posted on the help...

    Started by TEleporter‎, 01-17-2017 02:57 PM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 541
    01-19-2017, 08:16 AM Go to last post
  15. Account was hacked and Trion Won't help

    I'll try to keep this as civil as I can but I'm pretty fumed right now. My account was hacked by someone out of country on 6 January. It has taken 11...

    Started by Arroth‎, 01-17-2017 09:01 AM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 12
    • Views: 1,411
    01-19-2017, 06:50 AM Go to last post
  16. I'm a fool and I think I added my founders code to the wrong character

    Hello again, I'm that person who did not receive their founders code. Thank you for giving it to me quickly. In my excitement I accidentally added it...

    Started by Nazul‎, 01-19-2017 02:28 AM
    • Replies: 0
    • Views: 279
    01-19-2017, 02:28 AM Go to last post
  17. To solve your ticket and be resolved of problems, you must sit in the game for 2h.

    Was given suspicious activity debuff for 4h and retribution for 4h this morning(been 24h now) Response came in about 16h later so ok, I...

    Started by gretta‎, 01-17-2017 04:48 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 612
    01-18-2017, 07:29 PM Go to last post
  18. Please set my account country to England

    REQUEST #807061 Please Change my country to England (where it already should have been) Also stop your website telling people to check/change...

    Started by Kynlo‎, 01-14-2017 10:53 AM
    1 Archeage Team Post(s)
    • Replies: 5
    • Views: 1,442
    01-18-2017, 04:43 PM Go to last post
  19. Patron Issues

    I bought Patron on 1/8/2017 and till this day have not received it. The funds were removed from my financial institution and according to them as of...

    Started by Oddies‎, 01-17-2017 02:45 AM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 540
    01-18-2017, 02:20 PM Go to last post
  20. Exclamation Support ticket yet to receive response in almost a week

    I have submitted a support ticket on Friday and have yet to get any sort of response. Is anyone else experiencing this delay in their tickets?

    Started by hyjacked‎, 01-18-2017 12:27 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 383
    01-18-2017, 12:46 PM Go to last post

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