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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    74 Pages
    1 2 3 ... 74
    • Replies: 732
    • Views: 111,276
    05-09-2018, 09:02 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 238
    • Views: 41,013
    04-05-2018, 05:48 AM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 372700 Current version number - 373911 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 8,495
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 4,899
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 23,894
    07-17-2014, 08:31 AM Go to last post
  1. Ticket #844941 - I need an answer please

    Hello I send a ticket few days ago, I want to play this game again and I need a response from the staff about my problem. Sorry about the potato...

    Started by Kjelle‎, 03-09-2017 01:14 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 438
    03-14-2017, 05:40 AM Go to last post
  2. Multiple clients

    Hej! Am wondering if it's allowed to run multiple Clients of the game on the same Pc?

    Started by Blinkk‎, 03-14-2017 05:25 AM
    • Replies: 1
    • Views: 287
    03-14-2017, 05:30 AM Go to last post
  3. Second time I was given this debuff..

    First time it took 12h to solve.... how long am I expecting now? Honestly remove this system w/e it is Sitting with a 4h retribution and suspicious...

    Started by safire‎, 03-14-2017 05:07 AM
    • Replies: 0
    • Views: 202
    03-14-2017, 05:07 AM Go to last post
  4. Ticket times..

    Stating that your experiencing a large volume of requests for months on end with ticket response times of over 2 weeks is sad. Good luck to anyone...

    Started by Syzrim‎, 03-13-2017 05:38 PM
    • Replies: 0
    • Views: 213
    03-13-2017, 05:38 PM Go to last post
  5. Possible stuttering fix (not Hard Drive stuttering)

    Felt obligated to post this since many people have had issues. Not sure if it was A or B but here are 2 possible solutions that are rather...

    Started by Dragoncoils‎, 03-13-2017 08:52 AM
    • Replies: 3
    • Views: 910
    03-13-2017, 09:22 AM Go to last post
  6. Exclamation Error 2025

    Hello, After yesterday I took my compensation packages with my main and alts I got blocked and cant connect to game or game page. Also I cant...

    Started by Hums‎, 03-12-2017 12:44 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 400
    03-13-2017, 12:55 AM Go to last post
  7. What the heck is going on?

    Nothing has changed on my end. I got a 2025 yesterday. They "fixed" it now I can't stay in game more than 5 mins w/o getting disconnected.....

    Started by deathleaf‎, 03-12-2017 08:02 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 524
    03-12-2017, 01:30 PM Go to last post
  8. error#2025

    accidentally posted it in bug-forums but i guess its better here: i had some weird hiccups in glyph and ever since i cant log in any account nor...

    Started by Ynystere‎, 03-11-2017 03:33 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 447
    03-12-2017, 01:04 AM Go to last post
  9. speedboat not summonable. ticket 846093 waiting in help since monday

    sorry to bother..my Speedboat is unsummonable suddenly. tells me it's summoned elsewhere. it's not, and this first happened this past monday (the 6th...

    Started by Wendigo‎, 03-11-2017 07:12 AM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 554
    03-12-2017, 12:46 AM Go to last post
  10. Cherry Blossom event quest bugged

    "Tasting Fruit Rice Wine" doesnt give the 3 event coins. it also is marked as daily instead of one-time.

    Started by Kalli Matthews‎, 03-08-2017 05:15 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 17
    • Views: 2,666
    03-11-2017, 09:44 PM Go to last post
  11. Problem buy patron or credit paypal

    I have problems with paypal payment to buy patron or credit. Already create a request for the problem. -------------------- I want to buy 3...

    Started by Bonej0ker‎, 03-11-2017 02:19 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 718
    03-11-2017, 06:46 PM Go to last post
  12. Disk Usage?

    Just wondering if anybody has an idea on why on my mother's computer glyph uses around 50-60%. Her CPU doesn't go that high but everytime I look at...

    Started by Zhainnee‎, 03-11-2017 01:07 AM
    • Replies: 0
    • Views: 274
    03-11-2017, 01:07 AM Go to last post
  13. Can't add Payment information or buy anything! HELP

    Hello, I am not quit to sure where i need to post this issue i am having but it seemed good here. Anyways my issue is i am unable to buy patron...

    Started by Brittix‎, 03-08-2017 10:52 PM
    2 Archeage Team Post(s)
    • Replies: 6
    • Views: 694
    03-10-2017, 03:19 PM Go to last post
  14. Request #847960

    Hi Support, was checking to see if this ticket could be looked at? I accidentally sold my Celestial Fallen Prophet staff last night to the general...

    Started by Platter‎, 03-10-2017 07:14 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 327
    03-10-2017, 09:30 AM Go to last post
  15. Transferred to a new server, now I can't change my name.

    Deleted

    Started by Instinct‎, 03-08-2017 08:37 AM
    2 Archeage Team Post(s)
    • Replies: 8
    • Views: 715
    03-10-2017, 07:37 AM Go to last post
  16. Can't add Payment information or buy anything ! HELP

    Hello there Trion/Glyph team, My issue i am having is I cant add any payment methods for patron membership or credits. It keeps saying "Verify...

    Started by Kingnazarr‎, 03-09-2017 07:37 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 310
    03-09-2017, 10:30 PM Go to last post
  17. Disconnected by Gamemaster.

    I keep getting disconnected by a gamemaster...for why I have no clue.

    Started by Cptmcdunderpants‎, 03-09-2017 09:10 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 537
    03-09-2017, 09:22 AM Go to last post
  18. over 20 days no response from customer support

    AS the topic says i made a ticket ~20 days ago and its not even answered or viewed by the customer support. Noone looking at tickets anymore? :(...

    Started by nerzuhl‎, 03-01-2017 03:25 AM
    1 Archeage Team Post(s)
    • Replies: 5
    • Views: 655
    03-09-2017, 08:16 AM Go to last post
  19. Ticket #845710 - Update Account country

    Could you please update my account country to US so I can purchase PATRON.

    Started by Miray‎, 03-07-2017 05:25 PM
    2 Archeage Team Post(s)
    • Replies: 3
    • Views: 445
    03-09-2017, 12:08 AM Go to last post
  20. Game data won't load!

    Am I the only one that the game won't load?

    Started by Kenn747‎, 03-08-2017 02:40 PM
    • Replies: 9
    • Views: 775
    03-08-2017, 09:29 PM Go to last post

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