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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 233
    • Views: 27,907
    06-09-2017, 12:16 PM Go to last post
  2. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    67 Pages
    1 2 3 ... 67
    • Replies: 662
    • Views: 70,838
    06-03-2017, 11:05 AM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 34,356
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 336253 Current version number - 336598 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 4,548
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 3,016
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 21,941
    07-17-2014, 08:31 AM Go to last post
  1. Supply Chest

    Hi, I'm Dwarf, I created the character this month and I don't know but does that mean that I won't receive supply chest? Because I don't have it and...

    Started by inesmpf‎, 12-15-2016 12:54 PM
    • Replies: 5
    • Views: 276
    12-15-2016, 02:17 PM Go to last post
  2. Banned for doing nothing no email sent to gmail HELP

    Playing on veng, just been leveling with some mates from Ollo/WoW and I was chilling in Marianople, teleported to the dwarf city using a quest item...

    Started by Pathetic‎, 12-13-2016 06:14 PM
    1 Archeage Team Post(s)
    • Replies: 4
    • Views: 779
    12-15-2016, 02:02 PM Go to last post
  3. Support ticket?

    How long it takes trion to answer support ticket? I was banned for no reason (no scams no bad language or whatsoever) and want to play so im still...

    Started by QueMemori‎, 12-15-2016 06:45 AM
    3 Pages
    1 2 3
    1 Archeage Team Post(s)
    • Replies: 20
    • Views: 1,590
    12-15-2016, 01:54 PM Go to last post
  4. Exclamation Banned? Here's why

    Since Trion does not know how to communicate or correctly address their own issues, I will attempt to on their behalf. If you were recently banned...

    Started by thakilla‎, 12-15-2016 08:58 AM
    6 Pages
    1 2 3 ... 6
    1 Archeage Team Post(s)
    • Replies: 51
    • Views: 2,082
    12-15-2016, 01:51 PM Go to last post
  5. Was able to create character on Reckoning immediately, but character actually created on Kraken

    When the servers came up I was immediately able to connect to Reckoning to create a new character and enter the server. Unfortunately, I quickly grew...

    Started by Excessive Paranoia‎, 12-11-2016 06:30 PM
    2 Pages
    1 2
    1 Archeage Team Post(s)
    • Replies: 19
    • Views: 1,312
    12-15-2016, 01:19 PM Go to last post
  6. Anyone Find a Fix for the Black Screen After Cryengine?

    Played earlier before the server resets/maintenance today. Had a bit of a hiccup upon login then, but succeeded to play for about a 3hr span.. go...

    Started by Simplycody‎, 12-14-2016 07:38 PM
    1 Archeage Team Post(s)
    • Replies: 7
    • Views: 563
    12-15-2016, 01:16 PM Go to last post
  7. Never got my Legacy Founders pack code

    I already placed a support ticket but obviously have got no response due to the constant issues with this launch. I purchased a Founders Archeum...

    Started by Grief‎, 12-14-2016 01:38 PM
    • Replies: 4
    • Views: 299
    12-15-2016, 12:54 PM Go to last post
  8. Game keeps crashing in the queue

    And it restarts my computer. Does only happen while in the queue. Since yesterday.

    Started by Mistmacher‎, 12-15-2016 11:51 AM
    • Replies: 0
    • Views: 142
    12-15-2016, 11:51 AM Go to last post
  9. Steam: I verified my game cache

    I verified my game cache on steam and now steam is making me re-download the entire game. I don't have the best internet, so I am trying to figure...

    Started by Reckman‎, 12-14-2016 07:29 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 239
    12-15-2016, 10:38 AM Go to last post
  10. Problem with loading the game

    Hello! I have a problem. I try to launch the game(on eu) and after i press play i see that new screen with the letters that become white. It moves...

    Started by cpt38‎, 12-15-2016 10:29 AM
    • Replies: 0
    • Views: 140
    12-15-2016, 10:29 AM Go to last post
  11. Founders Code

    i didn't receive my founders code i'm an alpha player i bought founders pack gold weaklof♥♥♥mail.com here is my email

    Started by Betelgeus‎, 12-13-2016 11:18 AM
    • Replies: 1
    • Views: 251
    12-15-2016, 09:17 AM Go to last post
  12. Still no email

    Im still waiting for an email with my founders code i can apply to my fresh account. Tried contacting trion via email days ago but no reply. Anyone...

    Started by Roox‎, 12-15-2016 03:44 AM
    • Replies: 1
    • Views: 154
    12-15-2016, 09:11 AM Go to last post
  13. Never got my Legacy Founders pack code

    Would really appreciate some help since im thinking about giving the game another shot :) Regards

    Started by shelby‎, 12-14-2016 08:55 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 212
    12-15-2016, 09:09 AM Go to last post
  14. Race:Freedom of Choice, Chapter 6

    Hi, withnall the problems of being booted I had used a Teleport Scroll to get to the original spawn area? and now can't get back there to continue my...

    Started by Impette‎, 12-15-2016 07:09 AM
    • Replies: 0
    • Views: 211
    12-15-2016, 07:09 AM Go to last post
  15. You have been disconnected by a game master.

    So I've been playing on the Fresh Start servers, Level 35 on one character, level 15 on another. Bought Patron and some expansion slots. But now...

    Started by Invincible‎, 12-14-2016 04:56 PM
    • Replies: 3
    • Views: 370
    12-15-2016, 04:21 AM Go to last post
  16. Got banned for no reason

    Just logged in after the restart, bought a $100 credit pack. Teleported to Austera for a PvP fight, banned. Thanks Trion, looks like this isn't...

    Started by Pkravix‎, 12-14-2016 03:50 PM
    3 Pages
    1 2 3
    1 Archeage Team Post(s)
    • Replies: 25
    • Views: 2,235
    12-15-2016, 12:49 AM Go to last post
  17. Return to 3.0 - Original Founder Pack Question

    Hello! I joined Archeage during the initial release and had purchased the Archeum founders pack. I only played one main most of the time and...

    Started by Mythrem‎, 12-14-2016 05:42 PM
    • Replies: 2
    • Views: 189
    12-14-2016, 09:12 PM Go to last post
  18. Angry Game won't load: Black Screen since 3.0 update

    Since updating to 3.0, I have been having trouble logging into the game. It goes through the loading screen (dwarf and warborn) and then through the...

    Started by Wildcritter‎, 12-14-2016 07:24 PM
    • Replies: 0
    • Views: 176
    12-14-2016, 07:24 PM Go to last post
  19. Server reset has not solved log in and server black screen for me

    Just to let you know I am still having major problems getting into archeage on NA server. Login in password screen goes after about 2 secs and I have...

    Started by Faieion‎, 12-14-2016 03:56 PM
    2 Pages
    1 2
    • Replies: 10
    • Views: 560
    12-14-2016, 07:16 PM Go to last post
  20. Celestrata can you help me?

    Solved

    Started by ThePoodle‎, 12-14-2016 07:06 PM
    • Replies: 1
    • Views: 159
    12-14-2016, 07:08 PM Go to last post

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