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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    67 Pages
    1 2 3 ... 67
    • Replies: 661
    • Views: 66,205
    05-22-2017, 03:06 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 232
    • Views: 26,220
    04-30-2017, 04:57 PM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 33,189
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 336253 Current version number - 336598 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 4,188
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 2,804
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 21,748
    07-17-2014, 08:31 AM Go to last post
  1. Still waiting.

    Is it just me that is still waiting for the email with code for new packs?

    Started by Roox‎, 12-12-2016 02:11 AM
    • Replies: 0
    • Views: 129
    12-12-2016, 02:11 AM Go to last post
  2. Need Help Can not purchase a pack

    I am on a FS server i am level 16 i can purchase credits through the website but i want to purchase the 149.00 pack and it does not have a buy button...

    Started by Twodollar‎, 12-12-2016 12:09 AM
    • Replies: 0
    • Views: 144
    12-12-2016, 12:09 AM Go to last post
  3. Character slots locked despite buying a scroll.

    I couldn't create a character on my server after the patch. I started the deletion process before maintenance and now that it's finished, I tried to...

    Started by Lilith Lovegood‎, 12-12-2016 12:06 AM
    • Replies: 0
    • Views: 157
    12-12-2016, 12:06 AM Go to last post
  4. Configuration files?

    Nevermind

    Started by Magefries‎, 12-11-2016 08:36 PM
    • Replies: 0
    • Views: 140
    12-11-2016, 08:36 PM Go to last post
  5. Character slot locked out after patch!

    I had all my character slots unlocked and deleted a character in anticipation of playin one of the new races. I logged in after the patch and my...

    Started by lostcode‎, 12-10-2016 11:31 AM
    2 Pages
    1 2
    • Replies: 11
    • Views: 486
    12-11-2016, 07:48 PM Go to last post
  6. Angry Can't purchase for over 14 hours - support dosen't awsner

    HEy Trion, after buy some patrons and credits, you system always block my paiment but I have enough money on my paypal account. Thats weird. ...

    Started by blycee‎, 12-10-2016 07:47 AM
    3 Archeage Team Post(s)
    • Replies: 7
    • Views: 516
    12-11-2016, 07:42 PM Go to last post
  7. Hellwing Pegasus

    Purchased 2 of these, one for me and one to sell. But it only gave me the option to apply one to my account today. What happened to the second? I...

    Started by Anoron‎, 12-10-2016 09:52 AM
    • Replies: 1
    • Views: 176
    12-11-2016, 03:57 PM Go to last post
  8. Help, character stuck at load-in

    I've got the 3.0 patch running great for EU and NA, *except* one char on NA seems to have gotten stuck somehow- I was playing it and game froze, and...

    Started by CorScor‎, 12-11-2016 03:10 PM
    • Replies: 0
    • Views: 172
    12-11-2016, 03:10 PM Go to last post
  9. 27 hours and still no Support

    Had my tickets in from 24 hours to 27 hours and still no answer from support on setting up my patron.

    Started by Pootie‎, 12-11-2016 12:57 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 164
    12-11-2016, 03:10 PM Go to last post
  10. Game freezes when going back to character select

    So yeah, after 3.0 (this happened on pts too) my game always freezes while going back to character select. It counts down from 10 to 1 and then it's...

    Started by rndm‎, 12-11-2016 02:09 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 213
    12-11-2016, 02:54 PM Go to last post
  11. Unhappy Founder, but didn't receive code in my e-mail!

    I bought the game during beta have founder items and titles on my character... but I didn't get a code in my e-mail... Am I not special Trion? Did...

    Started by Radish28‎, 12-11-2016 02:16 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 235
    12-11-2016, 02:54 PM Go to last post
  12. I really need help, game won't open and flash screen disappears after 2 sentences.

    So, for the past 3-4 months or so I have been trying to get back in game, before that I had some troubles with this game before, and I had to...

    Started by Hysteroid‎, 12-11-2016 01:05 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 175
    12-11-2016, 02:52 PM Go to last post
  13. Help finding in-game song

    I have no idea where to post this but i am trying to find one of the songs that plays on the phonograph. it's a korean rap song that starts off with...

    Started by Riokoh‎, 09-24-2014 05:45 AM
    • Replies: 4
    • Views: 848
    12-11-2016, 01:46 PM Go to last post
  14. Splash Screen gets to highlighting "Home" then crashes

    I've completely re-installed 3 times, repaired glyph 2 times, re-installed glyph 2 times, and rebooted my machine several times. I can't even get...

    Started by ArchiusPendragon‎, 12-11-2016 11:13 AM
    • Replies: 2
    • Views: 206
    12-11-2016, 12:34 PM Go to last post
  15. Launch problem

    when i press "play" the game starts to load up with the words but as it's about to finish i get a little dialog saying "Archeage error: Failed to...

    Started by Leperz‎, 12-11-2016 09:52 AM
    • Replies: 2
    • Views: 314
    12-11-2016, 11:56 AM Go to last post
  16. How to export interface

    Hi, Anyway to save interface and bind ? Just finish my setting and want to export on another PC. Thank you.

    Started by Padhiver‎, 12-11-2016 10:43 AM
    • Replies: 0
    • Views: 154
    12-11-2016, 10:43 AM Go to last post
  17. Didn't recieve my founders email. TicketID: 763286 and 764333

    My email settings on this account were something I wasn't told to check. I didn't have any check boxes but have 100% purchased a Archeum Founders...

    Started by xCROv‎, 12-10-2016 01:40 PM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 667
    12-11-2016, 09:56 AM Go to last post
  18. Question Archeage still reads OFFLINE

    I downloaded Archeage update, I am a paying patron but yet Archeage still says OFFLINE is it offline now? because of issues? At least someonbe tell...

    Started by Phoenixx874‎, 12-11-2016 09:06 AM
    • Replies: 0
    • Views: 232
    12-11-2016, 09:06 AM Go to last post
  19. Possible Exploit

    I dont want to post it on forum (i've tried by PM but no answer yet)... please check Ticket "765713", its urgent.

    Started by Stronghart‎, 12-11-2016 08:24 AM
    • Replies: 0
    • Views: 239
    12-11-2016, 08:24 AM Go to last post
  20. any Customer Support team online at now?

    #764924 ,#764721 , #765360 , #765355 (My requests) please contact me need help have some problems

    Started by Hajant‎, 12-11-2016 02:06 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 243
    12-11-2016, 08:17 AM Go to last post

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