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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    69 Pages
    1 2 3 ... 69
    • Replies: 683
    • Views: 102,760
    02-03-2018, 10:15 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 235
    • Views: 38,792
    01-25-2018, 09:54 AM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 372700 Current version number - 373911 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 7,606
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 4,516
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 23,414
    07-17-2014, 08:31 AM Go to last post
  1. Patron gone, money stolen.

    I paid for Patron yesterday. My account still had about 10 days left of Patron on it also. Yet today I get an email saying that it has been...

    Started by LaserFeesh‎, 01-25-2017 06:17 PM
    1 Archeage Team Post(s)
    • Replies: 8
    • Views: 1,167
    01-31-2017, 09:15 AM Go to last post
  2. Did you even read my message ????

    ... I am so confused to this response ;/

    Started by KansasGuy‎, 01-30-2017 05:32 PM
    • Replies: 1
    • Views: 537
    01-31-2017, 12:16 AM Go to last post
  3. Crash with pack and submarine is gone

    Dear GM, I already have a ticket about it, I was with a Hellswamp pack (i found near the ynister coast ) and i was going to deliver it when i got...

    Started by jeannehcinni‎, 01-29-2017 06:05 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 462
    01-30-2017, 08:52 AM Go to last post
  4. Stutter/fps drops at character select/ingame (video included)

    Hello. I know there is multiple threads about stutter,fps drops,and i have read it all. At character selection screen i'm getting the same fps...

    Started by Dani20‎, 01-01-2017 07:30 AM
    4 Pages
    1 2 3 ... 4
    3 Archeage Team Post(s)
    • Replies: 30
    • Views: 3,303
    01-30-2017, 03:27 AM Go to last post
  5. Ticket in need of a GM that plays AA

    Can I get a GM that plays AA assigned to my ticket? I think it would better suit the situation. Thanks. Ticket Reference Number: 818424.

    Started by Pwnbaa‎, 01-29-2017 12:53 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 496
    01-29-2017, 02:30 PM Go to last post
  6. Patron Status Once Again Not Showing

    Question, Why is it EVERY SINGLE TIME I buy Patron, I have to put in a Ticket to get it fixed? Why, can't I get a permanent fix to this? Why do I...

    Started by BLEUREN‎, 01-27-2017 11:04 AM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 460
    01-29-2017, 02:17 PM Go to last post
  7. 2 days for answer at my ticket

    hello is 2 days i am wating for an answer at my ticket, how many more time i have to wait, its incredible... ticket number 815403

    Started by Redeyes‎, 01-26-2017 06:36 AM
    1 Archeage Team Post(s)
    • Replies: 5
    • Views: 677
    01-29-2017, 08:53 AM Go to last post
  8. A question to a representative

    Hello, I experience an issue for about 2-3 weeks, I play with 3 patrons that I log at the same time, doing my thing, transfer packs, do sunkens...

    Started by Oyranos‎, 01-27-2017 12:51 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 378
    01-29-2017, 08:52 AM Go to last post
  9. Exclamation Accidently evenstoned my manor

    On accident i went to even stone my gear and i press on the manor and now i lost my design and got the 10 enchanted blueprints i was wondering if i...

    Started by hoppo‎, 01-29-2017 08:31 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 585
    01-29-2017, 08:50 AM Go to last post
  10. Well, whats this?

    I have a guess, but thats all I can do for now :)

    Started by Orio‎, 01-28-2017 02:03 PM
    • Replies: 0
    • Views: 335
    01-28-2017, 02:03 PM Go to last post
  11. Loyalty armor token

    Hi Everyone, I recently came back "as a founder" from release and everyone stated I should have a loyalty token that I can turn in for...

    Started by Loudwater‎, 01-25-2017 10:38 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 463
    01-28-2017, 08:47 AM Go to last post
  12. Exclamation Immortality bug

    I reported this bug 2d ago via ticket, never got response, so I will try my luck here. My problem is that my character is ALMOST IMMORTAL, I think...

    Started by Firroth‎, 01-07-2017 03:09 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 791
    01-27-2017, 05:47 PM Go to last post
  13. Question 30 day stipend

    Just purchased the 30 day labor stipend in game, but after about an hour still have neither the buff it provides nor a bound labor potion in my mail....

    Started by crazyeyes0321‎, 01-27-2017 12:10 PM
    • Replies: 0
    • Views: 222
    01-27-2017, 12:10 PM Go to last post
  14. Angry How many days?

    How many days do I have to wait to actually get you do your work? It has been 4 days since I posted & send a ticket asking to change my account...

    Started by Don Spaguetti‎, 01-26-2017 10:27 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 590
    01-27-2017, 09:43 AM Go to last post
  15. Login Badge???

    Anyone have a clue on why they are as broken as they are right now... scratch that they've been broken for god knows how long... I've been online...

    Started by CavemanSean‎, 01-26-2017 09:57 PM
    • Replies: 1
    • Views: 426
    01-27-2017, 08:25 AM Go to last post
  16. Cant log in to support website/ Chat ban no explanation

    So, i am trying to log into the support web page. And i am literally stuck in a infinite loop where i press sign in > takes me back to the Glyph...

    Started by sinbien‎, 01-25-2017 04:38 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 521
    01-26-2017, 05:25 PM Go to last post
  17. Patron purchased not applied to my account.

    I purchased patron on the 16th and the comp patron ended on the 24th and my 30 days I bought was never applied on my account. My ticket has been open...

    Started by MagicMann‎, 01-26-2017 03:23 PM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 285
    01-26-2017, 04:14 PM Go to last post
  18. my account has been banned for no reason and never got email

    ticket id: 817910 i hope u can help me as soon as possible i dont want to wait like 4-5 days

    Started by Nomad1‎, 01-26-2017 08:15 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 395
    01-26-2017, 10:38 AM Go to last post
  19. Gimme My Patron Back

    Hi, im loose my patron after patch coz i cant renew with my paypal account, unable to purchase. I ticeketed, but loosing lands. REQUEST #817934

    Started by Sisha‎, 01-26-2017 08:44 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 335
    01-26-2017, 10:37 AM Go to last post
  20. Random disconnects, grey screens, and client crashes

    Today is 26 January 2017. After the latest patch (as usual) and as the title suggests, I seem to be getting random disconnects, grey screens, and...

    Started by Korvaunis‎, 01-26-2017 09:14 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 436
    01-26-2017, 10:31 AM Go to last post

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