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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    75 Pages
    1 2 3 ... 75
    • Replies: 742
    • Views: 118,501
    10-19-2018, 10:57 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 239
    • Views: 43,646
    07-05-2018, 12:17 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 9,646
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,452
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,445
    07-17-2014, 08:31 AM Go to last post
  1. Update killed the game.

    "Unable to apply updates (Error #1005)" Then back to Update and unable to apply then back to Update and unable to apply then back to Update and...

    Started by TheOuroborus‎, 04-28-2017 04:49 PM
    • Replies: 6
    • Views: 838
    04-29-2017, 06:13 AM Go to last post
  2. DX9 won't launch [losing my mind!!!]

    DX11 is bugged, textures are low-res, some shadows are weird etc etc so I decided to try DX9 as a lot of people suggest. I tried changing to DX9 in...

    Started by Zaborg‎, 12-17-2016 07:27 AM
    3 Pages
    1 2 3
    1 Archeage Team Post(s)
    • Replies: 25
    • Views: 4,106
    04-29-2017, 05:02 AM Go to last post
  3. "Your PayPal account is registered with a different country"

    Hello, I'm from Brasil and I need to change my country in order to buy a Patreon on ArcheAge, but I can't find where I can change the country. ...

    Started by CapetaDoMal‎, 04-27-2017 03:21 PM
    • Replies: 2
    • Views: 482
    04-28-2017, 01:53 PM Go to last post
  4. Glyph will not update

    I cannot get the game to update. The 'Update' button comes up as normal. I click on the button, it does it's thing, then instead of saying 'Play',...

    Started by Meridian‎, 04-28-2017 06:14 AM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 333
    04-28-2017, 12:42 PM Go to last post
  5. New EULA allows Trion to remote access our pc?

    Why would this ever be needed and why would anyone allow this? I think I just stopped playing. What a shame, I had just come back.

    Started by OffySmash‎, 04-27-2017 09:26 AM
    1 Archeage Team Post(s)
    • Replies: 5
    • Views: 695
    04-28-2017, 11:49 AM Go to last post
  6. Patron

    Hi i got wrong about patron i need to paid only 1 month but that auto press 12 month can i get money back ? i just need only 1 month pls i don't have...

    Started by Pipesa‎, 04-28-2017 05:54 AM
    1 Archeage Team Post(s)
    • Replies: 1
    • Views: 301
    04-28-2017, 11:46 AM Go to last post
  7. Exclamation Lowering CPU<<<<<<<<<<<<<<<<<<<

    How to lower all settings for multiboxing which means decreasing cpu sometimes in marianople it's 95 when i use multibox 3 accounts.. average is 80...

    Started by Numanap‎, 04-28-2017 10:37 AM
    • Replies: 0
    • Views: 183
    04-28-2017, 10:37 AM Go to last post
  8. Unhappy notification/pop up setting

    Is there any notification/pop up setting for forum. I couldn't find if there pls inform me..

    Started by Numanap‎, 04-28-2017 09:41 AM
    • Replies: 0
    • Views: 174
    04-28-2017, 09:41 AM Go to last post
  9. Game title adjustment

    When running the client in windowed mode can you please adjust the title example - ArcheAge - 3.0.4.2.UT (R.336598) Apr 20 2017 (12:25:47) to...

    Started by Alicechan‎, 04-28-2017 08:48 AM
    • Replies: 0
    • Views: 186
    04-28-2017, 08:48 AM Go to last post
  10. Exclamation Account game config

    currently game configs are shared from each account, but I would like my alts to have their own config. current file:system.cfg expected:...

    Started by Alicechan‎, 04-28-2017 08:31 AM
    • Replies: 0
    • Views: 240
    04-28-2017, 08:31 AM Go to last post
  11. bought credits over an hour ago for stupid sale, and its status is pending, but others went through

    bought credits over an hour ago for stupid sale, and its status is pending, but others went through give me my creds or refund my money cashgrabbers

    Started by Swipey‎, 04-27-2017 12:05 PM
    2 Archeage Team Post(s)
    • Replies: 7
    • Views: 702
    04-28-2017, 05:41 AM Go to last post
  12. Stuck on splash screen

    Hi! I get stuck on splash screen when trying to launch the game. Tried fixing it by changing from dx9 to 11 in sysconfig. also tried reinstalling...

    Started by Qside‎, 04-28-2017 04:07 AM
    • Replies: 0
    • Views: 234
    04-28-2017, 04:07 AM Go to last post
  13. Random disconnect every day

    Hello Somtime i get only 1-3 dc in day somtime get 3+ dc in less then half hour. Play other online games and i don't have random dc except when is...

    Started by Mindaugas‎, 04-28-2017 12:04 AM
    • Replies: 0
    • Views: 230
    04-28-2017, 12:04 AM Go to last post
  14. Issue with the $100 credits pack

    Hello! So I decided to splurge on games today and bought the pack, though I got my 20k credits I however did not get my bonus items with it. I'm...

    Started by Fidoishere‎, 04-27-2017 08:56 PM
    • Replies: 1
    • Views: 147
    04-27-2017, 09:14 PM Go to last post
  15. Bought $100 pack....no bonus....

    Delete.

    Started by Waltorious‎, 04-27-2017 06:53 PM
    • Replies: 0
    • Views: 164
    04-27-2017, 06:53 PM Go to last post
  16. trying to buy credits. Keep getting denied. Its on your end. Please help

    Im trying to buy the $100 pack now that the bonus items are available again. I keep getting denied even though its the same info Ive used for years....

    Started by lazyyy‎, 04-27-2017 06:02 PM
    • Replies: 0
    • Views: 143
    04-27-2017, 06:02 PM Go to last post
  17. ticket # 900481

    can someone please look at this ticket. I am losing over a thousand gold a day because of this not to mention tons of vocation. After all of my...

    Started by Barnboy‎, 04-27-2017 04:43 PM
    • Replies: 0
    • Views: 141
    04-27-2017, 04:43 PM Go to last post
  18. Patron Status not showing

    I have paid off my patron, i have the purchase receipt. I still have 28 more days of patron and its not showing on my character, i have now lost over...

    Started by Pheonix1‎, 04-13-2017 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 10
    • Views: 1,905
    04-27-2017, 03:28 PM Go to last post
  19. Exclamation The Gods Have Disconnected You

    Hello ArcheAge Community, I've been having an issue for months now and to no resolve... I've contacted TRION about the matter and their tech...

    Started by Dimmizer‎, 04-26-2017 07:01 PM
    1 Archeage Team Post(s)
    • Replies: 6
    • Views: 851
    04-27-2017, 08:03 AM Go to last post
  20. Unhappy Bugged Leadership

    Hello, I'm having an in issue with my leadership. It does not change (up or down, current or cumulative.) It's been like this since I...

    Started by Ruik‎, 04-26-2017 04:22 PM
    • Replies: 0
    • Views: 148
    04-26-2017, 04:22 PM Go to last post

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