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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    66 Pages
    1 2 3 ... 66
    • Replies: 655
    • Views: 63,159
    04-24-2017, 11:16 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 231
    • Views: 24,963
    03-25-2017, 07:50 PM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 32,197
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 336253 Current version number - 336598 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 3,912
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 2,679
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 21,595
    07-17-2014, 08:31 AM Go to last post
  1. The gods have disconnected you!

    I select any of the two servers, click "connect" and I get this message: "The gods have disconnected you ! Check your network status and read any...

    Started by Syrielle‎, 07-19-2014 10:32 PM
    2 Pages
    1 2
    • Replies: 12
    • Views: 2,038
    07-20-2014, 08:34 AM Go to last post
  2. Game plays perfectly fine until turning camera

    I sit at 60-80+ fps until I turn the camera with the mouse and it drops down to 20 fps, then back up to 60. It seems to happen with keyboard turning...

    Started by Mdubz‎, 07-17-2014 10:21 PM
    • Replies: 9
    • Views: 2,018
    07-20-2014, 08:31 AM Go to last post
  3. Graphic settings not applied :(

    When i adjust the graphic settings they not applied, neither after a reboot.

    Started by Zydie‎, 07-20-2014 05:23 AM
    • Replies: 1
    • Views: 397
    07-20-2014, 05:59 AM Go to last post
  4. Closed Beta download speed is really pathetic. Please fix it !

    So I finally got around to getting the Founder's Pack and just started my download hoping to see the game sometime tonight. Then I looked at my...

    Started by SirRender‎, 07-19-2014 01:18 PM
    • Replies: 9
    • Views: 955
    07-20-2014, 03:20 AM Go to last post
  5. Unhappy Credits bug !!

    Hello 2500 c - 15 t My credits are gone and tokens also(ZERO):(:( Help pls...

    Started by PoJack‎, 07-19-2014 10:07 PM
    • Replies: 2
    • Views: 578
    07-20-2014, 02:52 AM Go to last post
  6. small agrovation like a splinter

    I went and got a snowlion after I reached level 10... I am not fond of the Fu dog it reminds me of endless unwanted hours of being forced to do the...

    Started by Taji‎, 07-20-2014 02:18 AM
    • Replies: 0
    • Views: 332
    07-20-2014, 02:18 AM Go to last post
  7. Post ArcheAge has stopped working

    How to fix this anyone?

    Started by Haimerej‎, 07-19-2014 11:41 PM
    • Replies: 0
    • Views: 925
    07-19-2014, 11:41 PM Go to last post
  8. Unhappy Game Crashes with out error.

    After I login and start playing the game randomly crashes, either after 5 min or 30mnts . The crash leaves no message, it just closes the game...

    Started by Haimerej‎, 07-19-2014 10:28 PM
    • Replies: 0
    • Views: 508
    07-19-2014, 10:28 PM Go to last post
  9. Problems with launching game

    Was wondering if anyone could help me with a little trouble im having. When i launch the game, everything runs smoothly, hackshield goes through,...

    Started by iarefluffy‎, 07-19-2014 07:34 PM
    • Replies: 2
    • Views: 462
    07-19-2014, 08:55 PM Go to last post
  10. Can my computer run this game on ultra?

    Here's my setup I7 960 3.2 OC 4.0 12g of ram 1600. GTX 690 Windows 7. How Optimized is the game at it's current state? Can I get 50 plus...

    Started by Little Buddy‎, 07-19-2014 07:30 PM
    • Replies: 0
    • Views: 394
    07-19-2014, 07:30 PM Go to last post
  11. Server down

    Is Aranzeb intended to be down? It's been down for a little bit.

    Started by Valsig‎, 07-19-2014 04:03 PM
    • Replies: 8
    • Views: 1,281
    07-19-2014, 05:12 PM Go to last post
  12. Aranzeb under Maintenance?

    When will the server be back up again? And why wasn't there a notice about this? All that happened was that I was disconnected by the gods and now it...

    Started by Aquamarine‎, 07-19-2014 04:08 PM
    • Replies: 1
    • Views: 889
    07-19-2014, 04:14 PM Go to last post
  13. No story quest

    after ch 24 of the firran quest line the video played i recieved a story quest but not on my quest log???

    Started by DrewGamer‎, 07-19-2014 03:51 PM
    • Replies: 0
    • Views: 810
    07-19-2014, 03:51 PM Go to last post
  14. Exclamation System Error

    Fixed ~~~~~~~

    Started by Masochist‎, 07-19-2014 03:18 PM
    • Replies: 0
    • Views: 398
    07-19-2014, 03:18 PM Go to last post
  15. connecting.....

    I've tried logging into both of the EU servers, both of which appear up/available at present, but it just hangs at 'Connecting....' and doesn't...

    Started by Skibba‎, 07-18-2014 05:07 PM
    2 Pages
    1 2
    • Replies: 15
    • Views: 1,958
    07-19-2014, 03:11 PM Go to last post
  16. Error screenshot

    Started by cojultad‎, 07-18-2014 08:58 PM
    • Replies: 5
    • Views: 612
    07-19-2014, 02:51 PM Go to last post
  17. Alt-tabbing into game with DirectX 9 crashes the game

    Like the title says, alt-tabbing into the game with DirectX 9 crashes the game but not with DirectX 11. The log ends with: Check Device Lost...

    Started by fattony‎, 07-19-2014 02:25 PM
    • Replies: 0
    • Views: 552
    07-19-2014, 02:25 PM Go to last post
  18. Question Will i be able to run this game?

    I can run Guild Wars 2 fine but i get quite low frames in WvWvW in big battles however it's playable: Operating System Windows 7 Ultimate 64-bit...

    Started by Jonnie‎, 07-19-2014 01:53 PM
    • Replies: 0
    • Views: 370
    07-19-2014, 01:53 PM Go to last post
  19. sound loop then dumps to desktop upon starting

    So I got a beta key and I downloaded the game and went through the bruttal 2 day download+update and when I click play it goes thru the developer ads...

    Started by Kamila88‎, 07-19-2014 01:45 PM
    • Replies: 0
    • Views: 287
    07-19-2014, 01:45 PM Go to last post
  20. Can't even get in the character creation

    When I launch up my game, everything is fine, until I get past the cryengine 3 logo, but mine dosent stutter or crash or anything, it skips the...

    Started by Gnomesayin‎, 07-19-2014 01:29 PM
    • Replies: 0
    • Views: 369
    07-19-2014, 01:29 PM Go to last post

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