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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    68 Pages
    1 2 3 ... 68
    • Replies: 676
    • Views: 93,796
    12-14-2017, 02:13 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 234
    • Views: 35,736
    10-19-2017, 01:41 AM Go to last post
  3. Sticky Thread Sticky: Blue Salt Brotherhood Questline Changes

    Adventurers and future farmers, As you have probably noticed since Dread Prophecies launched, the questline involving the Blue Salt Brotherhood...

    Started by Scapes‎, 05-12-2015 06:21 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 19
    • Views: 40,514
    03-21-2017, 01:21 AM Go to last post
  4. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 350873 Current version number - 351593 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 6,675
    10-29-2016, 09:02 AM Go to last post
  5. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 4,146
    03-18-2016, 01:11 PM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 23,058
    07-17-2014, 08:31 AM Go to last post
  1. Bought Gold Founder's Pack but nothing

    I purchased the Gold founder's pack for my girlfriend and applied the code on her account. Under the code history it shows it as being redeemed,...

    Started by Blackie‎, 07-31-2014 12:24 PM
    2 Pages
    1 2
    2 Archeage Team Post(s)
    • Replies: 14
    • Views: 2,361
    08-15-2014, 12:44 AM Go to last post
  2. Black screen straight from start up

    Can't even get to a splash screen. Shortly after the game starts up, the game just totally freezes on a black screen. Doesn't get anywhere. I...

    Started by Kenopsia‎, 08-14-2014 11:58 AM
    • Replies: 6
    • Views: 864
    08-15-2014, 12:31 AM Go to last post
  3. silver founders pack unable to even start game

    So about 6 hrs ago I bought the silver founders pack. went to the download and downloaded the game 5 hrs later ,I installed it and glyph. I start...

    Started by Tritanious‎, 08-14-2014 07:54 PM
    • Replies: 2
    • Views: 500
    08-15-2014, 12:15 AM Go to last post
  4. Cant Load the Game

    Came home from work excited to try out the beta. I pre loaded the game and Glyph was running fine last night before I went to work this morning. ...

    Started by oflow‎, 08-14-2014 11:04 PM
    • Replies: 0
    • Views: 535
    08-14-2014, 11:04 PM Go to last post
  5. Fullscreen on DX11 does not support over 60hz

    For some odd reason, when enabling DX11 it runs the game at 60hz, however dx9 still runs the age at 120hz. Quite an annoyance and hopefully this can...

    Started by iamSora‎, 08-14-2014 10:41 AM
    • Replies: 3
    • Views: 802
    08-14-2014, 10:56 PM Go to last post
  6. Failed to Load Game Data

    Exactly as the title says, failed to load game data as soon as all text is white on the green launcher splash. My game is installed on my primary...

    Started by FreeEarl‎, 08-14-2014 11:55 AM
    • Replies: 3
    • Views: 606
    08-14-2014, 08:56 PM Go to last post
  7. lots of delay like the beta before

    So during the last beta i had skill delay, sprinting, mounting etc delay for everything. During Alpha after that beta everything ran smooth with no...

    Started by bugcola‎, 08-14-2014 08:55 PM
    • Replies: 0
    • Views: 242
    08-14-2014, 08:55 PM Go to last post
  8. Dowloading at 0.1 kbs error 1034

    So I've been downloading for awhile now and everything was fine until i gad about 5 gigs left. Then the patcher slowed to 0.1 to 00kbs until the...

    Started by Darshu‎, 08-14-2014 08:32 PM
    • Replies: 1
    • Views: 466
    08-14-2014, 08:44 PM Go to last post
  9. Very low FPS

    Hi! I have a gaming laptop, (iCore 5, Nvidia 860m, 4go ram). When I try to use ArcheAge (I just got into the beta), I have like 5fps, the game is...

    Started by radjak‎, 08-14-2014 01:13 PM
    • Replies: 5
    • Views: 1,136
    08-14-2014, 08:34 PM Go to last post
  10. Angry Unaware that I payed $50 to be taken to a webpage in Korean

    Was exited to start playing on the first day of CB3, but I guess that will have to wait, as when I click the play button on Glyph, it redirects me to...

    Started by Nimbasa‎, 08-14-2014 08:16 PM
    • Replies: 0
    • Views: 365
    08-14-2014, 08:16 PM Go to last post
  11. Glyph launcher issue

    Anyone know's why my glyph launcher keeps patching non stop? it's was working fine a few hours ago.

    Started by msjdtd‎, 08-14-2014 06:41 PM
    • Replies: 4
    • Views: 1,098
    08-14-2014, 08:07 PM Go to last post
  12. Screen Res Problem

    So I logged into the beta successfully and then went to adjust my screen resolution to play and entered in the wrong one, 1900-1200 i believe, and...

    Started by Aldhor‎, 08-14-2014 08:05 PM
    • Replies: 0
    • Views: 381
    08-14-2014, 08:05 PM Go to last post
  13. Launch issue

    Is anyone else having the problem where when you hit the play button it sends you to the korean xl website?

    Started by Doki doki senpai‎, 08-14-2014 07:52 PM
    • Replies: 0
    • Views: 449
    08-14-2014, 07:52 PM Go to last post
  14. Alright I am really upset here...

    I had noting but troubles with this game. My main issue right now, is that I can't even play the game. I got a silver founders pack from Steam... I...

    Started by Jessory‎, 08-14-2014 03:58 PM
    • Replies: 3
    • Views: 905
    08-14-2014, 07:30 PM Go to last post
  15. Hackshield ETA

    when will the problems HS is causing some ppl be fixed

    Started by Raizen‎, 08-14-2014 07:16 PM
    • Replies: 0
    • Views: 345
    08-14-2014, 07:16 PM Go to last post
  16. Angry Disconnecting every time I try to select server.......

    :( Been playing all afternoon but tonight trying to get on with my wife and I it keeps disconnecting when we try to pick server.....tried several...

    Started by jarham03‎, 08-14-2014 06:48 PM
    • Replies: 0
    • Views: 399
    08-14-2014, 06:48 PM Go to last post
  17. Naima server not working????

    i get "gods have disconnected you" but when i join another server it takes me to character creation screen just fine

    Started by snow0021‎, 08-14-2014 06:38 PM
    • Replies: 1
    • Views: 339
    08-14-2014, 06:44 PM Go to last post
  18. Glyph failed to launch

    I've been able to open glyph app before and I've already downloaded the game. However right now whenever I open the app, its reinstall itself and...

    Started by WhatMadness‎, 08-14-2014 06:43 PM
    • Replies: 0
    • Views: 540
    08-14-2014, 06:43 PM Go to last post
  19. Gods disconnecting me

    Hello. I was playing a few minutes ago, but I get disconnected. Now I can't connect again after choosing server (which is high populated). ...

    Started by Nehuy‎, 08-14-2014 06:28 PM
    • Replies: 1
    • Views: 572
    08-14-2014, 06:29 PM Go to last post
  20. Exclamation Download stops at exactly 20GB EVERY time

    Hi, I've spent the past few days trying to install over and over again, but the game downloads until there is 20GB left and stops to give a #1003...

    Started by Kobrakai‎, 08-02-2014 06:21 AM
    • Replies: 2
    • Views: 474
    08-14-2014, 06:27 PM Go to last post

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