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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    69 Pages
    1 2 3 ... 69
    • Replies: 683
    • Views: 102,760
    02-03-2018, 10:15 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 235
    • Views: 38,792
    01-25-2018, 09:54 AM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 372700 Current version number - 373911 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 7,606
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 4,516
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 23,414
    07-17-2014, 08:31 AM Go to last post
  1. High GPU temps any way to fix? please help

    I have a 560 TI and my temps are 90 degrees. Usually in high demanding games it's only 75-80. Is there a way to do something about this? I have...

    Started by Kurrupt‎, 07-17-2014 04:10 PM
    • Replies: 6
    • Views: 3,538
    07-17-2014, 05:43 PM Go to last post
  2. Game wont launch at all

    I have a buddy that's trying to play beta with us. He presses the play button, gets a black screen, it goes away, then the play button is red again....

    Started by shimmer‎, 07-17-2014 05:13 PM
    • Replies: 2
    • Views: 883
    07-17-2014, 05:40 PM Go to last post
  3. Random Crashes and the Gods

    Randomly crashed 3 times with no warnings (I've heard there's a memory leak with dx11 and we should use dx9, is this true?) ANNNNND The Gods are...

    Started by Metic‎, 07-17-2014 05:39 PM
    • Replies: 0
    • Views: 405
    07-17-2014, 05:39 PM Go to last post
  4. Do the gods hate me because there are so many people on right now and it cannot connect?

    I restarted the pc and disabled the fire wall and I am still getting the error message after a few minutes in queue. This will be resolved after they...

    Started by cojultad‎, 07-17-2014 05:19 PM
    • Replies: 0
    • Views: 446
    07-17-2014, 05:19 PM Go to last post
  5. Graphic Quality Settings don't change correctly

    I've been trying to play and looking at changing my graphic quality settings from Ultra High to Medium. Everytime I do, I get the message saying...

    Started by Sertious‎, 07-17-2014 04:44 PM
    • Replies: 2
    • Views: 1,482
    07-17-2014, 05:08 PM Go to last post
  6. error 1012

    Error 1012 when checking local files. this happened 3 times and cost me 2 hours, is it suppose to take this long?

    Started by sigp22‎, 07-17-2014 04:47 PM
    • Replies: 1
    • Views: 541
    07-17-2014, 05:05 PM Go to last post
  7. Cannot see beta servers, only alpha

    This doesn't seem to be related to todays server issues since they're resolved now (right?) but I can't see the beta servers. The Alpha servers are...

    Started by JoolaPrime‎, 07-17-2014 04:55 PM
    • Replies: 0
    • Views: 476
    07-17-2014, 04:55 PM Go to last post
  8. Pressing Play button, hs is passing successfully but cant play game

    i can see videos and after passing them i can see mouse icon abd then it makes me turn desktop back. antivrus is not open.

    Started by Number9Nine‎, 07-17-2014 04:05 PM
    • Replies: 2
    • Views: 713
    07-17-2014, 04:27 PM Go to last post
  9. Launcher is not 4K Friendly

    Hi, My computer runs the native desktop at 4k (UHD) so when I launch the Glyph Launcher the window is about the size of two postage stamps with...

    Started by Rustyblades‎, 07-17-2014 03:00 PM
    • Replies: 3
    • Views: 1,189
    07-17-2014, 04:12 PM Go to last post
  10. TXAA causing graphical glitches?

    Just noticed quite a lot of graphical glitches since i enabled txaa - texures taking a while to pop up, lights turning on and off. Its the first time...

    Started by Tweaq‎, 07-17-2014 03:47 PM
    • Replies: 0
    • Views: 828
    07-17-2014, 03:47 PM Go to last post
  11. Greyed out Install button

    My Install button on the glyph client is greyed out for ArcheAge, which means I cannot install and play it on my computer despite being invited to...

    Started by tnkltnkl‎, 07-17-2014 03:38 PM
    • Replies: 0
    • Views: 895
    07-17-2014, 03:38 PM Go to last post
  12. Game closing after selecting a server

    I'm able to load the game just fine, getting pasted all cinematics involved. However, when I select a server and click "Connect" the screen fades to...

    Started by Drada‎, 07-17-2014 03:16 PM
    • Replies: 0
    • Views: 703
    07-17-2014, 03:16 PM Go to last post
  13. Blackscreen after the logos

    I pressed the play button, and after the logos i see blackscreen and back to desktop. Anyone else with the same problem? Oki, so i tried once...

    Started by Amitay‎, 07-17-2014 01:58 PM
    • Replies: 2
    • Views: 875
    07-17-2014, 02:52 PM Go to last post
  14. Unhappy Still cant login after 3 1/2 hours

    Yep, the famous godly being just hate me i assume.. i tried login as i can(actually late around 20minutes since it up). i queue for half hour to get...

    Started by kingard‎, 07-17-2014 02:49 PM
    • Replies: 0
    • Views: 685
    07-17-2014, 02:49 PM Go to last post
  15. latency issue

    there is extreme lagg in the aranzeb server atm

    Started by MacNicol1‎, 07-17-2014 02:47 PM
    • Replies: 0
    • Views: 635
    07-17-2014, 02:47 PM Go to last post
  16. Keep getting disconnected from NA servers

    So, I keep getting the message that the gods hate me and want to ruin my game play. I get to the server screen, and one server says high capacity and...

    Started by jennem‎, 07-17-2014 02:46 PM
    • Replies: 0
    • Views: 820
    07-17-2014, 02:46 PM Go to last post
  17. I loaded under the map.

    Everyone stopped moving and I was brought to a loading screen. Then next thing I knew, my character was in the water and underneath the map and I...

    Started by JustineLi‎, 07-17-2014 02:28 PM
    • Replies: 1
    • Views: 567
    07-17-2014, 02:36 PM Go to last post
  18. disconnected still after servers are back up

    Still getting same problem as before, says i have been disconnected, the exits out of server selection screen, took a day off work to play this crap...

    Started by riceball‎, 07-17-2014 02:27 PM
    • Replies: 0
    • Views: 615
    07-17-2014, 02:27 PM Go to last post
  19. Trembles screen

    when I run with my character the screen trembles It is normal? Thanks

    Started by Raider‎, 07-17-2014 01:43 PM
    • Replies: 3
    • Views: 1,187
    07-17-2014, 01:54 PM Go to last post
  20. Glyph Issues - ArcheAge claims to be Offline

    Hey, I've some issue with Glyph ( Honestly that's pretty much all I've had since I got Glyph ) I got the mail telling me that the ArcheAge beta is...

    Started by Anon90‎, 07-17-2014 01:40 PM
    • Replies: 2
    • Views: 806
    07-17-2014, 01:42 PM Go to last post

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