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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    74 Pages
    1 2 3 ... 74
    • Replies: 739
    • Views: 117,428
    09-06-2018, 09:47 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 239
    • Views: 43,220
    07-05-2018, 12:17 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 9,434
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,354
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,352
    07-17-2014, 08:31 AM Go to last post
  1. Aranzeb under Maintenance?

    When will the server be back up again? And why wasn't there a notice about this? All that happened was that I was disconnected by the gods and now it...

    Started by Aquamarine‎, 07-19-2014 04:08 PM
    • Replies: 1
    • Views: 986
    07-19-2014, 04:14 PM Go to last post
  2. No story quest

    after ch 24 of the firran quest line the video played i recieved a story quest but not on my quest log???

    Started by DrewGamer‎, 07-19-2014 03:51 PM
    • Replies: 0
    • Views: 905
    07-19-2014, 03:51 PM Go to last post
  3. Exclamation System Error

    Fixed ~~~~~~~

    Started by Masochist‎, 07-19-2014 03:18 PM
    • Replies: 0
    • Views: 457
    07-19-2014, 03:18 PM Go to last post
  4. connecting.....

    I've tried logging into both of the EU servers, both of which appear up/available at present, but it just hangs at 'Connecting....' and doesn't...

    Started by Skibba‎, 07-18-2014 05:07 PM
    2 Pages
    1 2
    • Replies: 15
    • Views: 2,575
    07-19-2014, 03:11 PM Go to last post
  5. Error screenshot

    Started by cojultad‎, 07-18-2014 08:58 PM
    • Replies: 5
    • Views: 775
    07-19-2014, 02:51 PM Go to last post
  6. Alt-tabbing into game with DirectX 9 crashes the game

    Like the title says, alt-tabbing into the game with DirectX 9 crashes the game but not with DirectX 11. The log ends with: Check Device Lost...

    Started by fattony‎, 07-19-2014 02:25 PM
    • Replies: 0
    • Views: 662
    07-19-2014, 02:25 PM Go to last post
  7. Question Will i be able to run this game?

    I can run Guild Wars 2 fine but i get quite low frames in WvWvW in big battles however it's playable: Operating System Windows 7 Ultimate 64-bit...

    Started by Jonnie‎, 07-19-2014 01:53 PM
    • Replies: 0
    • Views: 427
    07-19-2014, 01:53 PM Go to last post
  8. sound loop then dumps to desktop upon starting

    So I got a beta key and I downloaded the game and went through the bruttal 2 day download+update and when I click play it goes thru the developer ads...

    Started by Kamila88‎, 07-19-2014 01:45 PM
    • Replies: 0
    • Views: 331
    07-19-2014, 01:45 PM Go to last post
  9. Can't even get in the character creation

    When I launch up my game, everything is fine, until I get past the cryengine 3 logo, but mine dosent stutter or crash or anything, it skips the...

    Started by Gnomesayin‎, 07-19-2014 01:29 PM
    • Replies: 0
    • Views: 482
    07-19-2014, 01:29 PM Go to last post
  10. dpc watchdog violation

    I'm on windows 8.1 and after about an hour of gameplay I get a blue screen saying "dpc watchdog violation" can't find a detailed log for the crash...

    Started by Subkulture‎, 07-19-2014 05:58 AM
    • Replies: 1
    • Views: 990
    07-19-2014, 01:17 PM Go to last post
  11. Game wont start!

    So i recently got the game and i was, am, really siked about it but after i installed it i pushed play and a little window at my bottom right popped...

    Started by Bamby‎, 07-19-2014 07:08 AM
    • Replies: 5
    • Views: 1,358
    07-19-2014, 12:05 PM Go to last post
  12. Game wont open?

    I open the client and hit play, and the game doesn't pop up. The play button stays blacked out and when i go into task manager it shows archeage...

    Started by Thunderqt‎, 07-19-2014 10:40 AM
    • Replies: 2
    • Views: 1,202
    07-19-2014, 11:50 AM Go to last post
  13. How to download ?

    Hi, I received an email inviting me to join the beta and my account page states that i have access. Do i still need to be a founder ? I can't for...

    Started by Hippy9999‎, 07-17-2014 12:31 PM
    • Replies: 5
    • Views: 1,326
    07-19-2014, 11:21 AM Go to last post
  14. Angry CASH SHOP 'BUG' - After maintenance of Cash Shop. [HELP HERE PLEASE

    I do not know if any "bug" occurred in the Cash Shop, but I was with 600 crystals and for some time these 600 crystals disappeared from my account...

    Started by DarkPirate‎, 07-18-2014 08:58 PM
    • Replies: 4
    • Views: 968
    07-19-2014, 09:47 AM Go to last post
  15. Glyph Issues.

    Every time I shut my pc down and load it back up I get the "unable to extract some files because it seems app is already running". So I delete the...

    Started by Hiccups‎, 07-19-2014 08:03 AM
    • Replies: 2
    • Views: 839
    07-19-2014, 09:45 AM Go to last post
  16. Unhappy Configurations Don't Save

    When i open the game the graphics is on High, i change to Low and restart the game but again was on High. What can i do to solve this? The game...

    Started by Lucyfar‎, 07-18-2014 02:11 PM
    • Replies: 2
    • Views: 782
    07-19-2014, 09:16 AM Go to last post
  17. Crash while arriving for the first time at the Character choice menu

    Hi, ArcheAge is always crashing the first four seconds when arriving to the character s choice menu. No problem with the cinematics, and no...

    Started by AElba‎, 07-19-2014 06:52 AM
    • Replies: 2
    • Views: 648
    07-19-2014, 08:45 AM Go to last post
  18. Error 1034 is making me miss cbt1

    Im sad. I have tried every single fix thats out there on the googles, and support just answered me today with the same links to the same fixes that...

    Started by lukkelose‎, 07-19-2014 06:10 AM
    • Replies: 2
    • Views: 946
    07-19-2014, 08:27 AM Go to last post
  19. Canīt rotate Camera

    Hi Guys, I started to play on the Beta Server on Thursday and all things worked fine for me, but when i loged in yesterday i was unable to rotate...

    Started by Senze‎, 07-19-2014 06:55 AM
    • Replies: 3
    • Views: 871
    07-19-2014, 07:38 AM Go to last post
  20. Game Freeze

    Hello there, I have a problem with the game .. after 3 to 5 min in the game freezes completely and I have to manually restart the pc because I do...

    Started by Hakendablah‎, 07-19-2014 05:20 AM
    • Replies: 2
    • Views: 1,071
    07-19-2014, 06:09 AM Go to last post

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