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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    74 Pages
    1 2 3 ... 74
    • Replies: 734
    • Views: 113,322
    05-29-2018, 12:21 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 238
    • Views: 41,490
    04-05-2018, 05:48 AM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 372700 Current version number - 373911 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 8,677
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 4,992
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 23,986
    07-17-2014, 08:31 AM Go to last post
  1. Launcher is not 4K Friendly

    Hi, My computer runs the native desktop at 4k (UHD) so when I launch the Glyph Launcher the window is about the size of two postage stamps with...

    Started by Rustyblades‎, 07-17-2014 03:00 PM
    • Replies: 3
    • Views: 1,270
    07-17-2014, 04:12 PM Go to last post
  2. TXAA causing graphical glitches?

    Just noticed quite a lot of graphical glitches since i enabled txaa - texures taking a while to pop up, lights turning on and off. Its the first time...

    Started by Tweaq‎, 07-17-2014 03:47 PM
    • Replies: 0
    • Views: 854
    07-17-2014, 03:47 PM Go to last post
  3. Greyed out Install button

    My Install button on the glyph client is greyed out for ArcheAge, which means I cannot install and play it on my computer despite being invited to...

    Started by tnkltnkl‎, 07-17-2014 03:38 PM
    • Replies: 0
    • Views: 927
    07-17-2014, 03:38 PM Go to last post
  4. Game closing after selecting a server

    I'm able to load the game just fine, getting pasted all cinematics involved. However, when I select a server and click "Connect" the screen fades to...

    Started by Drada‎, 07-17-2014 03:16 PM
    • Replies: 0
    • Views: 736
    07-17-2014, 03:16 PM Go to last post
  5. Blackscreen after the logos

    I pressed the play button, and after the logos i see blackscreen and back to desktop. Anyone else with the same problem? Oki, so i tried once...

    Started by Amitay‎, 07-17-2014 01:58 PM
    • Replies: 2
    • Views: 923
    07-17-2014, 02:52 PM Go to last post
  6. Unhappy Still cant login after 3 1/2 hours

    Yep, the famous godly being just hate me i assume.. i tried login as i can(actually late around 20minutes since it up). i queue for half hour to get...

    Started by kingard‎, 07-17-2014 02:49 PM
    • Replies: 0
    • Views: 716
    07-17-2014, 02:49 PM Go to last post
  7. latency issue

    there is extreme lagg in the aranzeb server atm

    Started by MacNicol1‎, 07-17-2014 02:47 PM
    • Replies: 0
    • Views: 664
    07-17-2014, 02:47 PM Go to last post
  8. Keep getting disconnected from NA servers

    So, I keep getting the message that the gods hate me and want to ruin my game play. I get to the server screen, and one server says high capacity and...

    Started by jennem‎, 07-17-2014 02:46 PM
    • Replies: 0
    • Views: 855
    07-17-2014, 02:46 PM Go to last post
  9. I loaded under the map.

    Everyone stopped moving and I was brought to a loading screen. Then next thing I knew, my character was in the water and underneath the map and I...

    Started by JustineLi‎, 07-17-2014 02:28 PM
    • Replies: 1
    • Views: 590
    07-17-2014, 02:36 PM Go to last post
  10. disconnected still after servers are back up

    Still getting same problem as before, says i have been disconnected, the exits out of server selection screen, took a day off work to play this crap...

    Started by riceball‎, 07-17-2014 02:27 PM
    • Replies: 0
    • Views: 638
    07-17-2014, 02:27 PM Go to last post
  11. Trembles screen

    when I run with my character the screen trembles It is normal? Thanks

    Started by Raider‎, 07-17-2014 01:43 PM
    • Replies: 3
    • Views: 1,233
    07-17-2014, 01:54 PM Go to last post
  12. Glyph Issues - ArcheAge claims to be Offline

    Hey, I've some issue with Glyph ( Honestly that's pretty much all I've had since I got Glyph ) I got the mail telling me that the ArcheAge beta is...

    Started by Anon90‎, 07-17-2014 01:40 PM
    • Replies: 2
    • Views: 835
    07-17-2014, 01:42 PM Go to last post
  13. CTD behind cyrengine pic

    I have a back to desktop when the banner came with cryengin bevor cinematic beginn. geforce 650 2 gb I5 intel 8 gb RAM no error

    Started by Prismatech‎, 07-17-2014 12:52 PM
    • Replies: 3
    • Views: 861
    07-17-2014, 01:09 PM Go to last post
  14. Entry signal outside of limit

    Hi, my friend has this error when he tries to open the game he hears the sounds but cant see anything and a pop up appears with the message in...

    Started by Nazuz‎, 07-17-2014 11:44 AM
    • Replies: 2
    • Views: 942
    07-17-2014, 12:46 PM Go to last post
  15. Marketplace Down?

    Keep getting fail to purchase after very long delay.

    Started by Archaegeo‎, 07-17-2014 12:43 PM
    • Replies: 1
    • Views: 1,283
    07-17-2014, 12:45 PM Go to last post
  16. support is not available, check the forums

    I get this message every time I open the game past the cinematics, I don't know what is going on or where to look on the forums to help with this.

    Started by Theos‎, 07-17-2014 11:48 AM
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 2,635
    07-17-2014, 12:45 PM Go to last post
  17. Exclamation Authentication error?

    I managed to get into the queue once, waited 15 minutes (just to get to position 900 lol), and then the Gods decided to disconnect me. Now all I'm...

    Started by MagicJohnson‎, 07-17-2014 11:56 AM
    2 Pages
    1 2
    • Replies: 14
    • Views: 3,320
    07-17-2014, 12:35 PM Go to last post
  18. Unhappy Problem with Beta Server

    "The god have disconnected you, check your connection" then I tried going in again and it gave me this "Support is unavailable right now"

    Started by DARKLORD‎, 07-17-2014 11:49 AM
    • Replies: 1
    • Views: 828
    07-17-2014, 12:32 PM Go to last post
  19. DC upon connection to aranzeb

    I closed archeage and now i cannot get back in. I keep on getting DCed immediately upon trying to connect

    Started by MacNicol1‎, 07-17-2014 12:14 PM
    • Replies: 0
    • Views: 877
    07-17-2014, 12:14 PM Go to last post

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