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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    75 Pages
    1 2 3 ... 75
    • Replies: 740
    • Views: 118,312
    10-11-2018, 08:45 AM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 239
    • Views: 43,569
    07-05-2018, 12:17 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 9,618
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,436
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,430
    07-17-2014, 08:31 AM Go to last post
  1. Unhappy Archeage Texture Loading Error!

    Can somebody please help? I cannot see any ground textures, they are all just black and I also cannot see water.. I see straight through it at the...

    Started by Slyphus‎, 07-19-2014 08:03 PM
    • Replies: 6
    • Views: 2,035
    07-20-2014, 03:23 PM Go to last post
  2. graphics look really bad?

    okay so i installed, and noticed the graphics where considerably worse than the other regions betas i played, so i maxed everything (which i did not...

    Started by zeldasmokes‎, 07-18-2014 10:29 PM
    • Replies: 6
    • Views: 3,092
    07-20-2014, 03:20 PM Go to last post
  3. how do i go about contacting costumer support?

    Well after trying to install this many time which caused force restart of my machine, it caused me to maybe reformat my PC thus making use my tablet...

    Started by Reapers239‎, 07-20-2014 09:12 AM
    • Replies: 7
    • Views: 766
    07-20-2014, 01:58 PM Go to last post
  4. Common shortcut not present in this game (Ctrl+Backspace)

    When I type I like to easily erase a word by using Ctrl+Backspace. I noticed that this shortcut is not present in this game's chat. Can it get...

    Started by DrPastah‎, 07-20-2014 01:35 PM
    • Replies: 0
    • Views: 415
    07-20-2014, 01:35 PM Go to last post
  5. Hovering over players with the info showing bottom right

    I noticed you can see a player's information by hovering over them with your mouse cursor and it shows the info at bottom right. But it's kind of...

    Started by DrPastah‎, 07-20-2014 01:07 PM
    • Replies: 0
    • Views: 340
    07-20-2014, 01:07 PM Go to last post
  6. character name is pending deletion

    Can't create anycharacter on beta... >< character name is pending deletion ...i try more than 10-15 name... And nothing... all time the same...

    Started by Loulebe‎, 07-20-2014 03:44 AM
    • Replies: 4
    • Views: 932
    07-20-2014, 10:03 AM Go to last post
  7. Weird Orange orbs for mounts

    I have this weird thing where mounts appear as orange orbs and when you go to mount them the game crashes.Its not all mounts just the donkey and a...

    Started by Divineknight‎, 07-20-2014 09:21 AM
    • Replies: 0
    • Views: 498
    07-20-2014, 09:21 AM Go to last post
  8. Server connection fails

    Hello! So i just got a weird game crash and when i tried to relog it just doenst work as soon as i click on the alpha or omega servers. If i try...

    Started by Subztatic‎, 07-20-2014 06:54 AM
    • Replies: 1
    • Views: 863
    07-20-2014, 08:56 AM Go to last post
  9. The gods have disconnected you!

    I select any of the two servers, click "connect" and I get this message: "The gods have disconnected you ! Check your network status and read any...

    Started by Syrielle‎, 07-19-2014 10:32 PM
    2 Pages
    1 2
    • Replies: 12
    • Views: 3,063
    07-20-2014, 08:34 AM Go to last post
  10. Game plays perfectly fine until turning camera

    I sit at 60-80+ fps until I turn the camera with the mouse and it drops down to 20 fps, then back up to 60. It seems to happen with keyboard turning...

    Started by Mdubz‎, 07-17-2014 10:21 PM
    • Replies: 9
    • Views: 2,545
    07-20-2014, 08:31 AM Go to last post
  11. Graphic settings not applied :(

    When i adjust the graphic settings they not applied, neither after a reboot.

    Started by Zydie‎, 07-20-2014 05:23 AM
    • Replies: 1
    • Views: 509
    07-20-2014, 05:59 AM Go to last post
  12. Closed Beta download speed is really pathetic. Please fix it !

    So I finally got around to getting the Founder's Pack and just started my download hoping to see the game sometime tonight. Then I looked at my...

    Started by SirRender‎, 07-19-2014 01:18 PM
    • Replies: 9
    • Views: 1,461
    07-20-2014, 03:20 AM Go to last post
  13. Unhappy Credits bug !!

    Hello 2500 c - 15 t My credits are gone and tokens also(ZERO):(:( Help pls...

    Started by PoJack‎, 07-19-2014 10:07 PM
    • Replies: 2
    • Views: 809
    07-20-2014, 02:52 AM Go to last post
  14. small agrovation like a splinter

    I went and got a snowlion after I reached level 10... I am not fond of the Fu dog it reminds me of endless unwanted hours of being forced to do the...

    Started by Taji‎, 07-20-2014 02:18 AM
    • Replies: 0
    • Views: 407
    07-20-2014, 02:18 AM Go to last post
  15. Post ArcheAge has stopped working

    How to fix this anyone?

    Started by Haimerej‎, 07-19-2014 11:41 PM
    • Replies: 0
    • Views: 1,059
    07-19-2014, 11:41 PM Go to last post
  16. Unhappy Game Crashes with out error.

    After I login and start playing the game randomly crashes, either after 5 min or 30mnts . The crash leaves no message, it just closes the game...

    Started by Haimerej‎, 07-19-2014 10:28 PM
    • Replies: 0
    • Views: 558
    07-19-2014, 10:28 PM Go to last post
  17. Problems with launching game

    Was wondering if anyone could help me with a little trouble im having. When i launch the game, everything runs smoothly, hackshield goes through,...

    Started by iarefluffy‎, 07-19-2014 07:34 PM
    • Replies: 2
    • Views: 525
    07-19-2014, 08:55 PM Go to last post
  18. Can my computer run this game on ultra?

    Here's my setup I7 960 3.2 OC 4.0 12g of ram 1600. GTX 690 Windows 7. How Optimized is the game at it's current state? Can I get 50 plus...

    Started by Little Buddy‎, 07-19-2014 07:30 PM
    • Replies: 0
    • Views: 553
    07-19-2014, 07:30 PM Go to last post
  19. Server down

    Is Aranzeb intended to be down? It's been down for a little bit.

    Started by Valsig‎, 07-19-2014 04:03 PM
    • Replies: 8
    • Views: 1,549
    07-19-2014, 05:12 PM Go to last post
  20. Aranzeb under Maintenance?

    When will the server be back up again? And why wasn't there a notice about this? All that happened was that I was disconnected by the gods and now it...

    Started by Aquamarine‎, 07-19-2014 04:08 PM
    • Replies: 1
    • Views: 987
    07-19-2014, 04:14 PM Go to last post

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