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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    74 Pages
    1 2 3 ... 74
    • Replies: 738
    • Views: 115,885
    08-07-2018, 12:36 PM Go to last post
  2. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    24 Pages
    1 2 3 ... 24
    18 Archeage Team Post(s)
    • Replies: 239
    • Views: 42,606
    07-05-2018, 12:17 PM Go to last post
  3. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 391863 Current version number - 392755 If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 9,175
    10-29-2016, 09:02 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 0
    • Views: 5,221
    03-18-2016, 01:11 PM Go to last post
  5. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 24,217
    07-17-2014, 08:31 AM Go to last post
  1. Game wrongly detects refresh rate

    I don't really know if this is more of a bug or a technical issue, but I believe this is something that has to carry over to XL games. Just to...

    Started by Plmko‎, 07-19-2014 01:43 AM
    • Replies: 0
    • Views: 1,048
    07-19-2014, 01:43 AM Go to last post
  2. W32.trojan.gen while launching

    Hello everyone, So I installed the glyph launcher and archeage for my brother on our other computer and that all installed fine but when I go to...

    Started by ApsPlace‎, 07-17-2014 05:22 PM
    • Replies: 8
    • Views: 4,262
    07-19-2014, 01:24 AM Go to last post
  3. Download files are always corrupted

    This is the second time I try to download all 21GB of ArcheAge files, and I get the "Download was corrupt" message all the time. When I try to...

    Started by Nax‎, 07-18-2014 06:35 AM
    • Replies: 1
    • Views: 2,064
    07-19-2014, 01:13 AM Go to last post
  4. Battleping

    It works for ArcheAge?

    Started by DaraeOwL‎, 07-19-2014 12:19 AM
    • Replies: 1
    • Views: 716
    07-19-2014, 01:03 AM Go to last post
  5. Exclamation Uh... your HShield might be a bigger problem that I thought...

    Apparently HShield toyed with all the games on my PC. The reason I am saying this is because it's the only thing I've been working with in the...

    Started by Kal El‎, 07-18-2014 06:43 PM
    • Replies: 3
    • Views: 639
    07-19-2014, 12:20 AM Go to last post
  6. spend points of work (labor points) to identify quest rewards?

    wtf? was this intentional, i don't remember this being the case in other copies.

    Started by zeldasmokes‎, 07-18-2014 10:51 PM
    • Replies: 0
    • Views: 814
    07-18-2014, 10:51 PM Go to last post
  7. Question Stuck applying patch

    Game gets stuck in applying patch in less than a minute remaining, no error just stuck there for hours. Tried all the troubleshooting,...

    Started by Akrux‎, 07-18-2014 09:09 AM
    • Replies: 4
    • Views: 6,077
    07-18-2014, 10:14 PM Go to last post
  8. Angry Glyph Authencating forever

    This is my first Glyph game, When I log into the glyph launcher it just sits at Authenticating... Tried running compatibility mode and as...

    Started by sendas‎, 07-18-2014 09:10 PM
    • Replies: 0
    • Views: 369
    07-18-2014, 09:10 PM Go to last post
  9. CASH SHOP 'BUG' - After maintenance of Cash Shop. [HELP HERE

    I do not know if any "bug" occurred in the Cash Shop, but I was with 600 crystals and for some time these 600 crystals disappeared from my account...

    Started by DarkPirate‎, 07-18-2014 08:57 PM
    • Replies: 0
    • Views: 392
    07-18-2014, 08:57 PM Go to last post
  10. keep getting error 1012 while updating

    Downloaded the game. It trys updating but gets stuck halfway with error 1012. I've re-installed and done all the troubleshooting I can find nothing...

    Started by Lightsander‎, 07-18-2014 04:26 PM
    • Replies: 1
    • Views: 560
    07-18-2014, 07:27 PM Go to last post
  11. Settings won't save?

    Whenever I change the settings and restart my client my settings simply revert back to the old ones? What should I do?

    Started by Calvinmc5‎, 07-18-2014 07:12 PM
    • Replies: 2
    • Views: 2,512
    07-18-2014, 07:20 PM Go to last post
  12. Cryanimation Command Buffer Overflow error

    Since beta began, I've gotten this error with a ctd 4 or 5 times in 8-10 hours of playtime. Anyone else? Just seems to happen randomly all of a...

    Started by faction‎, 07-18-2014 07:04 PM
    • Replies: 1
    • Views: 1,064
    07-18-2014, 07:11 PM Go to last post
  13. 0-1 FPS - Yeah This Works

    Played fine yesterday - anywhere from 35-75fps The only difference from yesterday to today was the Glyph update that occurred when clicking the...

    Started by Riggsville‎, 07-18-2014 06:48 PM
    • Replies: 0
    • Views: 477
    07-18-2014, 06:48 PM Go to last post
  14. Not showing up in Glyph Library

    Restarted, reinstalled Glyph, still not in Library after 3 days. No response at all from Support.

    Started by DouglasQuaid‎, 07-18-2014 06:06 PM
    • Replies: 0
    • Views: 740
    07-18-2014, 06:06 PM Go to last post
  15. That's not fair trion =/

    I paid money for these beta events, only them being 3-5 days or so. The first day it works fine, i play for about 3 hours. I turn on my computer...

    Started by O dukes‎, 07-18-2014 02:36 PM
    • Replies: 4
    • Views: 710
    07-18-2014, 05:36 PM Go to last post
  16. Unable to access game

    I'm currently trying to run Archeage on Windows 8. Whenever I click the 'play' button from the Glyph client, nothing happens. I have tried running as...

    Started by Sonnet‎, 07-18-2014 03:55 PM
    • Replies: 3
    • Views: 614
    07-18-2014, 05:34 PM Go to last post
  17. Remove Hshield please

    Been reading stuff on Hshield for 2 days now. As far as I could gather, this is very, very weak and problematic software. Wherever I go, I see...

    Started by Kal El‎, 07-18-2014 05:09 PM
    • Replies: 2
    • Views: 824
    07-18-2014, 05:17 PM Go to last post
  18. Question Sluggish FPS in towns

    Started playing the beta and noticed pretty low FPS in towns, but outside of towns fps is pretty smooth, 55-60+ (I have v sync enabled, but have...

    Started by VillainyT‎, 07-18-2014 04:55 PM
    • Replies: 0
    • Views: 626
    07-18-2014, 04:55 PM Go to last post
  19. Exclamation Crashes after loading

    When I start the loading I get the Logos and then I get a black screen with a sound loop, then it crashes back to desktop. I have tried starting...

    Started by AussiePanther‎, 07-18-2014 01:56 AM
    • Replies: 3
    • Views: 1,888
    07-18-2014, 04:45 PM Go to last post
  20. Unhappy Can't load past the splash screen!

    Alright gentlemen.. and ladies.. Whenever I launch ArcheAge, It can only get through half the words on the splash screen- then the game closes......

    Started by Gumbee‎, 07-18-2014 10:15 AM
    • Replies: 9
    • Views: 3,609
    07-18-2014, 04:02 PM Go to last post

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