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Forums: Game & Account Support

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  1. Sticky Thread Sticky: Purchase Assistance - Can't add payment method - "We are unable to complete your purchase" Error

    Greetings Adventurers! From time to time, players will run into an issue preventing them from adding a payment method, or completing a purchase....

    Started by Fasti‎, 01-17-2015 12:45 AM
    79 Pages
    1 2 3 ... 79
    • Replies: 782
    • Views: 130,719
    05-20-2019, 09:47 PM Go to last post
  2. Exclamation Sticky Thread Sticky: Patron Issue - Account Information needed

    Heya, There have been a lot of reports regarding patron issue lately. In order to help us track the affected accounts, please read this thread...

    Started by Carendash‎, 01-02-2019 09:36 AM
    75 Pages
    1 2 3 ... 75
    • Replies: 747
    • Views: 31,411
    05-16-2019, 02:37 AM Go to last post
  3. Sticky Thread Sticky: Not Receiving A Glyph Authentication Code Email?

    Greetings Adventurers! There is currently an issue preventing some players from receiving Glyph authentication code emails. While we're working...

    Started by Fasti‎, 05-15-2015 01:28 AM
    26 Pages
    1 2 3 ... 26
    18 Archeage Team Post(s)
    • Replies: 258
    • Views: 50,334
    04-12-2019, 06:16 AM Go to last post
  4. Sticky Thread Sticky: Fixing Error 2025 Issues

    Hey everybody! One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aware of this...

    Started by ZamboniChaos‎, 03-18-2016 01:11 PM
    1 Archeage Team Post(s)
    • Replies: 3
    • Views: 6,689
    02-09-2019, 10:22 AM Go to last post
  5. Sticky Thread Sticky: Failed to Load Game Data error

    Previous version number - 435133f Current version number - 436736f If you've received this error, it means there was a data corruption during the...

    Started by Link‎, 09-08-2016 12:31 PM
    2 Archeage Team Post(s)
    • Replies: 2
    • Views: 11,499
    10-29-2016, 09:02 AM Go to last post
  6. Sticky Thread Sticky: Need Assistance? Contact our Support Team!

    Welcome to the ArcheAge Technical & Account Support section of the official ArcheAge forums! If you're actively experiencing an issue, please...

    Started by Scapes‎, 07-17-2014 08:31 AM
    • Replies: 0
    • Views: 25,487
    07-17-2014, 08:31 AM Go to last post
  1. Archeage Character Creation/In Game Invisible Characters and textures

    Well,i managed to enter the game..I created the character but i could only see the hair and eyes..I thought it was some kind of glitch.I managed to...

    Started by fr0stborne‎, 07-21-2014 05:09 AM
    • Replies: 3
    • Views: 3,809
    08-04-2014, 08:56 PM Go to last post
  2. X

    Please lock

    Started by Thoras‎, 08-04-2014 08:56 PM
    • Replies: 0
    • Views: 262
    08-04-2014, 08:56 PM Go to last post
  3. Bought the silver pack but I don't have my Patron.

    I bought the $50 silver pack and I don't have my patron buff, it's been this way since CBT1, what gives?

    Started by Nyanta‎, 08-04-2014 01:58 AM
    • Replies: 1
    • Views: 395
    08-04-2014, 08:45 PM Go to last post
  4. Question Crash to desktop and slow loading graphics in character creation screen

    The character skins take forever to load. Secondly while creating character the game has crashed me to desktop many times with no error being...

    Started by molitar‎, 08-01-2014 06:41 PM
    1 Archeage Team Post(s)
    • Replies: 2
    • Views: 1,925
    08-04-2014, 08:33 PM Go to last post
  5. Unhappy How long does it take for a guild recruitment thread to be approved by mods?

    I've been waiting a few days now ever since I submitted a guild recruitment thread on alpha. My format is similar if not the same as the other...

    Started by Suzaku‎, 08-04-2014 04:12 PM
    • Replies: 0
    • Views: 487
    08-04-2014, 04:12 PM Go to last post
  6. Missing Textures/Randomly Crashing

    A lot of my textures are pure black. Rocks, mountains, buildings, NPC's, armor, mounts, infrastructures... you name it. I have tried restarting my...

    Started by Kalabak‎, 08-02-2014 03:41 PM
    • Replies: 1
    • Views: 979
    08-04-2014, 04:00 PM Go to last post
  7. Exclamation Banned/Compromised

    I am creating a new thread to see if I can get a response on this as I have been banned due to the account being compromised. I have submitted a few...

    Started by Braytek‎, 08-04-2014 08:54 AM
    • Replies: 1
    • Views: 523
    08-04-2014, 01:11 PM Go to last post
  8. Technical assistance issues

    Hey, Just to report a "hole" in your technical support efforts: I acquired this game through Steam. Upon loading the game for the first time, I...

    Started by Gordianus‎, 08-04-2014 11:43 AM
    • Replies: 0
    • Views: 463
    08-04-2014, 11:43 AM Go to last post
  9. Blue screen

    Hey fellow Archers Sorry if this has been coverd for this type of ble screen. Had a few of these yesterday and like 6 in the last hour. Doesnt...

    Started by Nagen101‎, 08-04-2014 09:58 AM
    • Replies: 2
    • Views: 625
    08-04-2014, 11:27 AM Go to last post
  10. cant play game

    the game is off line and im guessing they are doing something with the game but when i try to update alpha it says i dont have access and i just...

    Started by Altros1‎, 08-04-2014 10:55 AM
    • Replies: 2
    • Views: 446
    08-04-2014, 11:00 AM Go to last post
  11. Glyph:i dont see any game in my glyph client

    I have redeemed the Archeage closed beta key but i cannot download the game.There is no option to download at archeage.trionworlds.com.Also i dont...

    Started by zeref‎, 08-04-2014 08:35 AM
    • Replies: 0
    • Views: 733
    08-04-2014, 08:35 AM Go to last post
  12. Ingame flickering

    Hello, When I started playing yesterday, I had no problems. Today, my screen seems to flicker when walking or standing in certain areas. I...

    Started by yggdrasil‎, 07-18-2014 08:36 AM
    • Replies: 5
    • Views: 1,707
    08-04-2014, 02:35 AM Go to last post
  13. Another "gods have disconnected you" thread

    I did EVERYTHING short of reinstalling the game listed on https://support.trionworlds.com/app/hackshield/p/3640, and my game still refuses to let me...

    Started by Mr Pain‎, 08-02-2014 12:27 AM
    2 Pages
    1 2
    3 Archeage Team Post(s)
    • Replies: 13
    • Views: 5,831
    08-04-2014, 12:44 AM Go to last post
  14. Press play on Glyph...

    and it looks like it wants to start, but then does nothing and the red play button lights back up. Any suggestions please?

    Started by Extinction‎, 07-17-2014 11:37 AM
    7 Pages
    1 2 3 ... 7
    • Replies: 68
    • Views: 11,933
    08-03-2014, 11:18 PM Go to last post
  15. Exclamation steam download problem

    I purchased one of the founder packs through a link in an email that was sent to me, and then went to go download the game on steam. however as far...

    Started by Ryfurt‎, 08-03-2014 03:16 PM
    • Replies: 1
    • Views: 1,419
    08-03-2014, 10:01 PM Go to last post
  16. Hackshield Error on Launch

    I played AA beta 1 and has this problem the first time opening, but deleted the asc folder and it worked perfectly. Now with beta 2 I cannot open AA...

    Started by Hax‎, 08-03-2014 07:42 PM
    • Replies: 0
    • Views: 746
    08-03-2014, 07:42 PM Go to last post
  17. Logged out unwillingly

    Glyph has this nasty habit of logging me off completely from time to time. Both the Glyph launcher and the web browser. Considering I keep my windows...

    Started by Lerxst‎, 08-03-2014 06:37 PM
    • Replies: 0
    • Views: 433
    08-03-2014, 06:37 PM Go to last post
  18. Error #2028 How to get into game?

    Hi there. Today I bought the silver's founder package from steam and tried to log in to the game. in the glyph page it asked for my key and...

    Started by Gerick‎, 08-03-2014 06:17 PM
    • Replies: 0
    • Views: 615
    08-03-2014, 06:17 PM Go to last post
  19. Help! Hacked Account Troubles

    Hi all, I received an email awhile ago from Trion saying that my account has been compromised and so they banned it to ensure it's safety. They...

    Started by poopenheimer‎, 08-03-2014 01:33 PM
    • Replies: 7
    • Views: 2,566
    08-03-2014, 04:29 PM Go to last post
  20. Random low FPS/FPS drops.

    So the first beta ran great for me, +60 FPS despite the lag before they added the new servers. This beta event (2nd) I get a really bad lag for 3-5...

    Started by OMGItzGnaR‎, 08-03-2014 02:01 PM
    • Replies: 0
    • Views: 1,036
    08-03-2014, 02:01 PM Go to last post

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