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Type: Posts; User: Tinen

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  1. PTS Downtime - 11/13/17 at 11AM PST (7PM UTC)

    Greetings, testers!

    We will be bringing PTS offline for a small weekly update at 11 AM PST on Monday, November 13th. The downtime is expected to be 60 minutes. We appreciate your patience during...
  2. Downtime is completed, and PTS is now open once...

    Downtime is completed, and PTS is now open once again!
  3. PTS Downtime - 11/8/17 at 11:15 PST (7:15 UTC) [COMPLETE]

    Greetings, testers!

    The PTS will be brought offline to apply the November Update at 11:15 AM PST on Wednesday, November 8th. Downtime is expected to be 90 minutes, though we hope to be online much...
  4. PTS Downtime - 11/3/2017 at 2:30 PM PDT (9:30 PM UTC)

    Greetings, Testers!

    We will be bringing the PTS down to apply a patch on 11/3/17 at 2:30 PM PDT. This downtime is expect to last 90 minutes, though we may be online sooner than this. We appreciate...
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    Sorry about that, everyone, the marketplace...

    Sorry about that, everyone, the marketplace should be working once again for all of EU.
  6. Hey there, Sierro! The limited section from the...

    Hey there, Sierro! The limited section from the marketplace has not been permanently removed, it simply doesn't display as the October items are no longer available. The November items should be up...
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    Amary is working on getting the November items up...

    Amary is working on getting the November items up onto the marketplace as soon as possible.
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    And we're back! PTS is open once more.

    And we're back! PTS is open once more.
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    Hey there! We had some unscheduled maintenance...

    Hey there! We had some unscheduled maintenance that came up this morning, and I'm in the process of validating the server to unlock it. We should be back up soon!
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    The login issues should have cleared up at this...

    The login issues should have cleared up at this point. If anyone is still having trouble, let us know!
  11. Looks like things are clearing up, and we can see...

    Looks like things are clearing up, and we can see players logging back in once again. We'll keep an eye on things overnight, but it looks like the issue has cleared.
  12. Connection Issues for North American Servers 10/31

    Our team is currently aware of the ongoing issues players are experiencing with both Aranzeb and Kyrios, and are currently working with our networking team to resolve those issues for players as soon...
  13. Hey folks - we're investigating the connection...

    Hey folks - we're investigating the connection issues with Aranzeb currently, which is unrelated to the maintenance tomorrow morning.
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    Hey folks, we're looking into the connection...

    Hey folks, we're looking into the connection issues right now.
  15. PTS Downtime - 10/31/2017 at 9:30 AM PDT (4:30 PM UTC) [COMPLETE]

    Greetings, Testers!

    The PTS will be offline for the weekly update today, October 31st at 9:30 AM PDT. This update will include the fix for the Hallowtide quest 'The Haunting of Two Crowns.'
    ...
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    Looks like things are in a much better state -...

    Looks like things are in a much better state - our network team was able to identify and resolve the issue that was affecting our EU authentication services.
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    I've run into that issue myself due to a...

    I've run into that issue myself due to a corrupted install. Unfortunately, it requires a re-install to correct.
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    Looks like there's an additional issue that is...

    Looks like there's an additional issue that is affecting our authentication service directly, I'm working with the teams to get that taken care of as well.
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    Just heard back from our networking team, and...

    Just heard back from our networking team, and they reported that the DNS issue we were seeing has been sorted. The issues you were seeing with authentication should start clearing up now, and if not,...
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    Hey folks, just wanted to give you an update here...

    Hey folks, just wanted to give you an update here real quick. Our network team has identified an issue and are working to resolve it currently. We'll get another update out as soon as we've got...
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    PTS Restart - 10/24 11 PM PDT

    Greetings, Testers!

    We will be performing a restart on PTS on Tuesday, October 24th at 11 PM PDT in order to activate the festival period for the Hallowtide Festival. Downtime is expected to be an...
  22. It was - normally our NA updates are on...

    It was - normally our NA updates are on Wednesday, but this week, due to the Hallowtide Festival, we will be having an early NA maintenance period.
  23. PTS Downtime - 10/23/2017 at 12 PM PDT (7 PM UTC)

    Greetings, Testers!

    The PTS will be brought down for our weekly update on 10/23/2017 at 12 PM PDT. Downtime is expected to be approximately 2 hours, though we hope to be up earlier than that.
    ...
  24. I poked Amary about getting that update out to...

    I poked Amary about getting that update out to the PTS, and she was able to get it out to y'all. I'm going to try to keep the PTS store updated along with live as much as possible going forward.
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    And it's back! Sorry about that, folks!

    And it's back! Sorry about that, folks!
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