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Type: Posts; User: iArches

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  1. Thread: Fluffy

    by iArches
    Replies
    4
    Views
    149

    It seems that fluffy fell asleep on shift early...

    It seems that fluffy fell asleep on shift early this morning (5AM UTC), and should be awake again! Sorry for the inconvenience.
  2. Replies
    11
    Views
    628

    Our login servers are back! Sorry for the...

    Our login servers are back! Sorry for the inconvenience.
  3. Replies
    11
    Views
    628

    Hey! We're currently investigating the login...

    Hey!
    We're currently investigating the login servers being down. We'll let you know once they're back!
  4. Replies
    7
    Views
    307

    Hey! Error 1016 is a connectivity type error!...

    Hey!
    Error 1016 is a connectivity type error! Are you connecting through Steam?
  5. Hello everyone, PTS is now available once...

    Hello everyone,

    PTS is now available once more! The character slot issue hasn't been resolved quite yet, but we are still investigating the issue.
    If you are still having character issues, please...
  6. Replies
    5
    Views
    649

    Hey Krypt, Not all patches contain game content...

    Hey Krypt,
    Not all patches contain game content or forward facing changes for the players, but are important to keep the game running!
  7. Hello everyone, The NA Servers are back online!...

    Hello everyone,
    The NA Servers are back online!

    Thank you for your patience!
  8. Replies
    4
    Views
    290

    Hello, We will make sure that we include an...

    Hello,
    We will make sure that we include an ending time and time zone in the future for these types of events for clarity! We apologize for the inconvenience.
  9. Replies
    11
    Views
    2,470

    Our Customer Support team will be more than happy...

    Our Customer Support team will be more than happy to change your billing country for you via a CS ticket!
  10. Replies
    28
    Views
    1,473

    Yes, we will be working on addressing this issue...

    Yes, we will be working on addressing this issue in this maintenance!
  11. Replies
    28
    Views
    1,473

    Hello, Fluffy commands are back up and...

    Hello,

    Fluffy commands are back up and working! We apologize for the long wait :)
  12. [COMPLETE] Archeage EU Maintenance - 8AM UTC - June 5

    Hello everyone,
    We're bringing ArcheAge EU servers offline for maintenance and patch at 8AM UTC on Wednesday, June 5th.

    This patch will be approximately ~69 MB.
    The downtime is estimated to be...
  13. [Complete] Archeage NA Maintenance - 8AM PDT - June 5

    Hello everyone,
    We're bringing ArcheAge NA servers offline for maintenance and patch at 8AM PDT on Wednesday, June 5th.

    This patch will be approximately ~69 MB.
    The downtime is estimated to be...
  14. [COMPLETE] Archeage NA Maintenance - 8AM PDT - May 31

    Hello everyone,
    We're bringing ArcheAge NA servers offline for maintenance and patch at 8AM PDT on Friday, May 31st.

    This patch will be approximately ~68 MB.
    The downtime is estimated to be...
  15. [COMPLETE] Archeage EU Maintenance - 8AM UTC - May 31

    Hello everyone,
    We're bringing ArcheAge EU servers offline for maintenance and patch at 8AM UTC on Friday, May 31st. This maintenance will include some server improvements to assist with the server...
  16. Hello everyone, NA servers are back up! Thank...

    Hello everyone,
    NA servers are back up! Thank you for your patience.
  17. Replies
    55
    Views
    3,493

    Oops! I'll notify the team to take a look. ...

    Oops! I'll notify the team to take a look.

    EDIT: Looks like we'd have to restart the servers to bring the auctionhouse back up. With the server maintenance being so soon, the team has decided it...
  18. Replies
    55
    Views
    3,493

    Hello again everyone, Taris and Jakar are...

    Hello again everyone,
    Taris and Jakar are currently open! There is still a possibility that there may be some connection issues.

    We're leaving this thread open in-case the connectivity issues...
  19. Replies
    55
    Views
    3,493

    Compensation will be for EU as NA hasn't...

    Compensation will be for EU as NA hasn't experienced the issues for stability and latency.
    We don't have any details regarding compensation specifically though, so we're not sure if it will be...
  20. Replies
    55
    Views
    3,493

    Hello again, Unfortunately we'll have to...

    Hello again,

    Unfortunately we'll have to extend that ETA for another hour. However, as of right now we're restarting the servers.

    Additionally, someone asked about compensation. Yes, the...
  21. Replies
    55
    Views
    3,493

    Just an update! The ETA is looking like 1 hour...

    Just an update!
    The ETA is looking like 1 hour right now. Thank you guys for your patience thusfar.
  22. Replies
    55
    Views
    3,493

    [Resolved] Taris and Jakar Under Maintenance

    Hello everyone,

    There have been some reports that Taris and Jakar are currently showing that they're under maintenance. We are investigating this issue and are working on solving it.

    UPDATE...
  23. Thread: EU offline

    by iArches
    Replies
    18
    Views
    785

    We're investigating this issue now! Thank you for...

    We're investigating this issue now! Thank you for your report!
  24. Replies
    118
    Views
    9,698

    Archeage EU Maintenance - 8AM UTC - May 29

    Hello everyone,
    We're bringing ArcheAge EU servers offline for maintenance at 8AM UTC on Wednesday, May 29th.

    The downtime is estimated to be about 3 hours.

    Thank you for your patience,
    The...
  25. [Complete] Archeage NA Maintenance - 8AM PDT - May 29

    Hello everyone,
    We're bringing ArcheAge NA servers offline for maintenance at 8AM PDT on Wednesday, May 29th.

    The downtime is estimated to be about 3 hours.

    Thank you for your patience,
    The...
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