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Type: Posts; User: iArches

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  1. Glyph Server Maintenance - 2 AM PDT - Sept. 5

    Hello everyone,
    Starting on September 5 at 2 AM PDT / 11 AM CEST for approximately 4 hours we will have a Glyph server maintenance that will temporarily disable the forums and new purchases on PC...
  2. Replies
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    [COMPLETED] NA Latency Issues - Aug. 30/31

    Hello everyone,

    The team is investigating some latency issues on the NA servers and working on resolving it.
    As of right now, we do not have an ETA. If there is any information that arises, we'll...
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    Hello again everyone, NA servers are available...

    Hello again everyone,
    NA servers are available once again. We apologize for the inconvenience!
  4. Temporary Disabling of Name Changes and Server Transfers

    Hello everyone,
    Due to the unstable transfer and rename service, we are temporarily disabling the Name Change and Server Transfer systems until further notice.

    We are also investigating issues...
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    Hey guys, We're investigating what seems to be...

    Hey guys,
    We're investigating what seems to be another crash. We'll keep you updated.
  6. Replies
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    Hello once more, Alright the NA servers are back...

    Hello once more,
    Alright the NA servers are back online!

    We appreciate your patience and apologize for the inconvenience
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    Hello again everyone, Good news! We're...

    Hello again everyone,
    Good news! We're recovering from the crash and doing some final checks. We should be able to bring the servers back up in about 20 minutes!

    We will update you once the...
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    [Resolved] NA Server Crash - August 29

    Hello everyone,

    We are investigating issues regarding the NA servers. The team is working promptly to resolve them.

    We apologize for the inconvenience.
    ~The ArcheAge Team

    Update [12:15pm...
  9. Hello everyone! The team is still working on the...

    Hello everyone!
    The team is still working on the server, and there currently isn't an ETA but we should be getting an update soon.

    There were many players concerned that the compensation doesn't...
  10. Hello again everyone, The team continues to work...

    Hello again everyone,
    The team continues to work on the server relocation. Unfortunately, there is an issue with the new data center that we are moving to that is outside of our control. This won't...
  11. Hello again everyone, We still don't have an...

    Hello again everyone,
    We still don't have an ETA, but the team is continuing to work on the server relocation!
  12. Hello everyone! The maintenance will have to be...

    Hello everyone!
    The maintenance will have to be extended. As of right now, there is no ETA. However, once we get more information we will provide an ETA as soon as possible.

    I also wanted to...
  13. Hello everyone! Quick update time, the team is...

    Hello everyone!
    Quick update time, the team is moving forward with the server relocation and everything is going well so far! We will keep you posted on any changes.
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    [Resolved] NA Logins Down - 8/22/2019

    Hello everyone,

    The logins to the NA server seem to be down. The team is investigating and will update with any information we find. As of right now, there is no ETA.

    We apologize for the...
  15. [COMPLETE] Archeage EU Maintenance - 8AM UTC - August 21

    Hello everyone,

    We will be taking down the Archeage EU servers for maintenance on August 21, 2019 at 8AM UTC.
    This downtime is estimated to take approximately 7 hours.
    The downtime includes an...
  16. [COMPLETE] Archeage NA Maintenance - 5AM PDT - August 21

    UPDATED 8-21 – The platform maintenance has been delayed by 2 hours.
    During the platform maintenance we will bring the servers offline starting now at 5AM PDT to ensure that there are no issues...
  17. Hello everyone, NA Servers are open once more!...

    Hello everyone,
    NA Servers are open once more! Thank you for your patience and happy gaming!
  18. [COMPLETE] Archeage EU Maintenance - 8AM UTC - August 14

    Hello everyone,

    We will be taking down the Archeage EU servers for maintenance on August 14, 2019 at 8AM UTC.
    This downtime is estimated to take approximately 2 hours.

    The size of the patch...
  19. [Complete] Archeage NA Maintenance - 8AM PDT - August 14

    Hello everyone,

    We will be taking down the Archeage NA servers for maintenance on August 14, 2019 at 8AM PDT.
    This downtime is estimated to take approximately 2 hours.

    The size of the patch...
  20. Hey EziFreshPlayer, As stated in the stickied...

    Hey EziFreshPlayer,
    As stated in the stickied "Failed to Load Game Data error" thread in the Game and Account Support section:

    As of the August 7, 2019 patch.
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    Hello everyone, We have an update on the...

    Hello everyone,
    We have an update on the progress of the compensation.
    There were some issues in sending the decor limit increase and the prepaid taxes to those affected by the housing removal. We...
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    The corrections haven't been sent yet and we...

    The corrections haven't been sent yet and we haven't forgotten.
    We are still awaiting some information before sending the packs, but we don't have an ETA on it quite yet.

    We apologize for any...
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    Hello AweEzi, The festival is now over. Thank...

    Hello AweEzi,
    The festival is now over. Thank you for notifying us!
  24. Hello everyone, The NA servers are back open!...

    Hello everyone,
    The NA servers are back open! Compensation is still working on being sent to players.
    If you have not yet received your compensation, you should receive it within the next 24...
  25. [COMPLETE] Archeage EU Maintenance - 8AM UTC - August 7

    Hello everyone,

    We will be taking down the Archeage EU servers for maintenance on August 7, 2019 at 8AM UTC.
    This downtime is estimated to take approximately 7 hours.

    The size of the patch...
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