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Type: Posts; User: Tinen

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  1. [COMPLETED] NA Unchained Maintenance - 8:30 PM PST on 11/29/2019

    Greetings, everyone.

    Due to ongoing issues with the authentication servers, we will be bringing the North American Unchained servers offline for emergency maintenance at 8:30 PM PST on November...
  2. Please read our latest update regarding Character...

    Please read our latest update regarding Character Name Reservation: http://forums.archeagegame.com/showthread.php?354788
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    Character Name Reservation - Notice of Delay

    The ArcheAge: Unchained team regrets to announce the delay of the Character Name Reservation process for the European and North American regions. As you know, our dedicated teams have been working...
  4. We will be bringing PTS offline to resolve these...

    We will be bringing PTS offline to resolve these issues. http://forums.archeagegame.com/showthread.php?354372-PTS-Downtime-10-2-2019-12AM-PDT
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    [Complete] PTS Downtime - 10/2/2019 - 12AM PDT

    Greetings, everyone.

    We're making the call to close PTS for the next 8 hours to perform hardware configuration changes, general maintenance, and address the outstanding authentication issues with...
  6. PTS - Login Servers Offline - 10/1/2019 - 8:30 PM PDT

    The team is currently working on the connectivity issue with login servers for the PTS, and will be getting them back up as soon as possible.

    Update: 9:55 PM PDT - The login servers are back...
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    You can PM me the information.

    You can PM me the information.
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    Just to clarify a point here - gilda stars are...

    Just to clarify a point here - gilda stars are not a reward for the premium ArchePass. The display shown during the screen has placeholder items and not the final rewards.
  9. Thread: NA Servers

    by Tinen
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    We are continuing to work behind the scenes on...

    We are continuing to work behind the scenes on the NA servers at this time.
  10. Hey everyone. The North American servers are...

    Hey everyone.

    The North American servers are OPEN! We appreciate your patience during this extended downtime, and yes, we will be updating the compensation pack that was listed previously, as that...
  11. Here with the update - work is still continuing....

    Here with the update - work is still continuing. Unfortunately, no additional progress that I can really provide an update on. I hope to get in one more update tonight, but don't have a specific time...
  12. Hey folks, sorry for the delay in getting an...

    Hey folks, sorry for the delay in getting an update out.

    The team has made significant progress and are continuing to work on bringing the NA servers online in the new data center. There are...
  13. Another update - we've continued to make progress...

    Another update - we've continued to make progress on the relocation and have taken care of some of the issues, but there is still a large number of tasks that still have to be handled. Currently, we...
  14. Hey guys, popping in for an update. We still...

    Hey guys, popping in for an update. We still don't have an ETA on when we can get the NA servers back online. The team is working through the issues that they encountered with the move, but there...
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    Hey folks, the team is aware of this issue and...

    Hey folks, the team is aware of this issue and working on it. Unfortunately, I don't have an ETA on when it will be resolved.
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    Fixed that, thanks. Missed it when I was updating...

    Fixed that, thanks. Missed it when I was updating the post.
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    The prepaid taxes and decor limit increases have...

    The prepaid taxes and decor limit increases have been sent out to both regions at this point.
  18. So, just to give another update here. The team is...

    So, just to give another update here. The team is continuing to work on bringing PTS back online. The issues that we've encountered are not related to adding the Rum Runner event, but were...
  19. Hey folks, unfortunately, we're still working...

    Hey folks, unfortunately, we're still working through the issues on PTS and don't have an update as to when we'll be back online yet. I can confirm that this is not us shutting down PTS, however, as...
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    Hey there - thanks for pointing this out. The...

    Hey there - thanks for pointing this out. The pricing in the marketplace in game is the correct price, and the blog post has been updated to reflect that.
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    To clarify some of the questions brought up, yes,...

    To clarify some of the questions brought up, yes, it is intended that the Player Nations are fully removed as part of the upcoming changes to territories and sieges. That is a significant portion of...
  22. Unfortunately, we're still working on some issues...

    Unfortunately, we're still working on some issues with the PTS update. We still do not have an ETA for when the servers will be back online.
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    Thanks for your patience, everyone. Kadum is back...

    Thanks for your patience, everyone. Kadum is back online and available for players.
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    [COMPLETED] Kadum Crash - 7/24/2019

    Greetings, everyone.

    The team is currently working on bring Kadum back online as soon as possible. We currently do not have an ETA, but will update as soon as we do. We appreciate your patience...
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    There was a connectivity issue, however, it...

    There was a connectivity issue, however, it appears to have passed. We're keeping an eye on things, but things look to be working correctly currently.
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