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Type: Posts; User: Carendash

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  1. Heya, Wynn is back online again. Thank you for...

    Heya,
    Wynn is back online again.
    Thank you for your patience once more.
  2. The team is still working on the issue regarding...

    The team is still working on the issue regarding Wynn and we'll update you once more when Wynn will be back online again.
    We apologize for the inconvenience it causes.
  3. [COMPLETED] ArcheAge: Unchained - Cannot connect to Wynn - December 9th

    Heya,

    Thank you for all your reports regarding the NA server Wynn.
    Wynn is showing as online but players cannot connect to it and were disconnected.
    We're currently investigating in the issue...
  4. We've been granting the missing items to the...

    We've been granting the missing items to the heroes of December for both versions!
    This includes the hero cloak, flags, and flares.
    Rewards for the heroes of November are still being worked on.
    ...
  5. Hey all! The EU servers of Unchained are back...

    Hey all!

    The EU servers of Unchained are back online.

    Additionally to that, we've disabled the ArchePass and will have a close eye on the stability throughout the night.

    Thank you for your...
  6. Regarding NA maintenance of ArcheAge: Unchained ...

    Regarding NA maintenance of ArcheAge: Unchained

    Due to the issues that happened earlier this day to the EU servers, we're postponing the NA ArcheAge: Unchained maintenance.
    We'll share more...
  7. Heya, Unfortunately, we have to extend the EU...

    Heya,

    Unfortunately, we have to extend the EU maintenance of ArcheAge: Unchained by approximately 1 hour.
    We're sorry for the inconvenience it causes.

    ~The ArcheAge Team
  8. Regarding Heroes and Sieges Heya, We're still...

    Regarding Heroes and Sieges

    Heya,
    We're still working with the XL team to restore the heroes and their items.
    Unfortunately, this will not happen before the siege commander selection or claiming...
  9. Regarding Heroes and Sieges Heya, We're still...

    Regarding Heroes and Sieges

    Heya,
    We're still working with the XL team to restore the heroes and their items.
    Unfortunately, this will not happen before the siege commander selection or claiming...
  10. Replies
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    1,178

    Regarding Payment Issues - Update: Due to an...

    Regarding Payment Issues - Update:

    Due to an issue with the payment methods of HiPay, we had to temporarily disable them.

    The transactions of players that got charged through the store via...
  11. Replies
    2
    Views
    1,178

    Due to ongoing payment issues with the payment...

    Due to ongoing payment issues with the payment provider HiPay we've temporarily disabled all HiPay payment options, including but not limited to:

    Sofortüberweisung
    Giropay
    Paysafecard
    ...
  12. Replies
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    1,178

    Payment issues with Paysafecard (11/29)

    Heya,

    We've received multiple reports about Paysafecards not working for purchases through the store.
    This is currently under investigation.
    Thank you for your detailed reports about it.
    ...
  13. Heya, The EU maintenance of Unchained is done....

    Heya,
    The EU maintenance of Unchained is done.
    Thank you for your patience.

    Additional info:

    The Ayanad Library has been disabled.
    It was planned to be retired in an upcoming update, but...
  14. Heya, The maintenance for EU Legacy is done....

    Heya,

    The maintenance for EU Legacy is done.
    Thank you for your patience.
  15. Regarding disconnects and connectivity issues: (11/26)

    Heya,

    We had several incidents resulting in disconnects today starting this morning.
    We've been dealing with several DDOS attacks today and are working on mitigating those.
    We apologize for any...
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    0
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    922

    Regarding the Thunderwing Titan

    We've received reports about the Thunderwing Titan and that players can join, that are not even supposed to be in there.

    The team is aware of that issue and forwarded it to XL for further...
  17. Thread: Log in

    by Carendash
    Replies
    20
    Views
    966

    Heya, The EU servers of ArcheAge and ArcheAge:...

    Heya,

    The EU servers of ArcheAge and ArcheAge: Unchained were experiencing connectivity issues.
    The team was working on it and the servers are accessible again.

    We're very sorry for the...
  18. You can find the ArchePass Compensation Box in...

    You can find the ArchePass Compensation Box in the marketplace under Credits - Consumables.
    That includes:
    45x Diligence Coins
    7x Labor rechargers
  19. The marketplace is back online including the...

    The marketplace is back online including the ArchePass Compensation Box - Claimable once per Account.

    Thank you for your patience.
  20. The EU maintenance is done. However, the...

    The EU maintenance is done.
    However, the marketplace remains offline as it is currently being worked on.
    We'll let you know once it is coming back.

    Thank you for your patience.
  21. The maintenance for EU is done and you are able...

    The maintenance for EU is done and you are able to join the servers again.
    Thank you for your patience!
  22. We're currently looking into the Glyph Issues...

    We're currently looking into the Glyph Issues which are throwing up the error#1016.
    The team is already on it and we'll let you know once it is fixed.

    Due to this issue we have to extend the...
  23. Heya, Unfortunately you have to create a...

    Heya,

    Unfortunately you have to create a ticket for it to get your cart undone and progress through the quest.
    Please keep in mind to spawn the cart before upgrading it so the quest will complete...
  24. Heya, The NA maintenance for ArcheAge: Unchained...

    Heya,
    The NA maintenance for ArcheAge: Unchained is done!
    Jergant is also showing up as intended again.

    Thank you for your reports and patience.
  25. Heya, EU Maintenance for Unchained is over. ...

    Heya,

    EU Maintenance for Unchained is over.

    You will find the ArchePass Compensation Pack in
    Credits -> Consumables

    Thank you for your patience!
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