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  1. Heya, We are currently working on it as...

    Heya,

    We are currently working on it as mentioned in this thread.
    Updates will be posted about it there.

    We are sorry for the inconvenience it causes.

    Carendash
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    Heya, You can find the souls of Black Arrow...

    Heya,

    You can find the souls of Black Arrow and Stormdarter at the Gilda Star Merchant in Diamond Shores.

    Carendash
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    Heya, Everyone who got the non-patron pack of...

    Heya,

    Everyone who got the non-patron pack of the Taris compensation but should have gotten the Patron package can now grab the additional package on the account page.

    Thanks for your patience...
  4. Heya NiceGirl, "Poached Egg" and "Boiled Egg"...

    Heya NiceGirl,

    "Poached Egg" and "Boiled Egg" are actually new NPCs which made their appearance for the Spring Race event.
    We are sorry if that felt misleading.

    Carendash
  5. Heya cjbalata, Please follow the steps as...

    Heya cjbalata,

    Please follow the steps as mentioned in this thread so we can have a look at the issue if you crash or get a black screen.

    Carendash
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    Patch Notes 17th of April 2019

    With the Maintenance of 17th of April 2019 the event for additional incentives ended for these instances/dungeons:

    Noryette Challenge
    Fall of Hiram City
    Red Dragon
    Golden Plains Battle
    ...
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    Heya, If you cannot join any server as you get...

    Heya,

    If you cannot join any server as you get a black screen and/or crash to the desktop, we ask you to create a ticket and attach your ArcheAge Log with the 4 most recent logs in the logbackup...
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    Spring Race F.A.Q.

    The Spring Race!
    As the event started we want to make sure everyone can find it and knows what to do.
    We can't tell you about every step of the way, but we can guide you in the right direction. ...
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    Heya, We are going to provide a little F.A.Q....

    Heya,

    We are going to provide a little F.A.Q. for the Easter event later that day and the changes which were made.

    Carendash
  10. View Post

    Heya Zarcata,

    Vielen Dank für deine Meldung.
    Wir haben diese beiden Gegenstände umgehend dem Team für die weitere Bearbeitung weitergeleitet.

    Carendash
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    Heya, Thanks Daimyo for updating that! We are...

    Heya,

    Thanks Daimyo for updating that!
    We are going to update the maintenance post so everybody knows where to find the Easter event!

    Carendash
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    Heya, The EU Servers are back online. Please...

    Heya,

    The EU Servers are back online.
    Please check if it is working for you now.
    If the issue of a crash persists, please update us at which step that exactly happens for you.

    Carendash
  13. Heya, We do not plan to have another...

    Heya,

    We do not plan to have another maintenance on Wednesday as the patch will be applied with the maintenance taking place today.

    Carendash
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    Heya, As soon as we have any plans of merging...

    Heya,

    As soon as we have any plans of merging the Freshstart servers with the Legacy servers, we will let you know in advance.

    Carendash
  15. Heya. Thanks for bringing up this idea. We...

    Heya.

    Thanks for bringing up this idea.
    We forwarded the idea to the team and will come back at you as soon as we have an update for that.

    Carendash
  16. Heya, We are sorry to confirm that 3PM UTC is...

    Heya,

    We are sorry to confirm that 3PM UTC is indeed correct.
    Due to the extended hardware maintenance, there was unfortunately no other option.
    We are doing our best to finish the maintenance...
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    Heya, Thanks for bringing up your thoughts and...

    Heya,

    Thanks for bringing up your thoughts and ideas on adjusting fall damage in arenas.
    This is a mechanic, which is used in several builds and ways of how to fight your enemies so we are not...
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    Taris Compensation on its way

    Heya,

    The Taris compensation pack is on its way and can be received until April 30 at your account/store page.
    https://archeage.trionworlds.com/
    Please keep in mind that the pack can only be...
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    Heya, The prices are made by players and as it...

    Heya,

    The prices are made by players and as it is a big part of the game economy, we feel that we shouldn't interfere in it!
    This means that we will not be putting a price cap on APEX in the...
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    Heya, as MiroH mentioned, we just posted an...

    Heya,

    as MiroH mentioned, we just posted an answer to alts in instances in that thread.

    Carendash
  21. Heya, Regarding alts in instances, we read all...

    Heya,

    Regarding alts in instances, we read all of your comments and are currently exploring options with XL, for example, a gear cap and the AFK kick mechanism.
    These are just 2 options, that...
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    Heya, As the Gilda Star Merchants are fixed...

    Heya,

    As the Gilda Star Merchants are fixed and working as intended, we are closing this thread.
    If there any issues with the merchants please follow up in the bug report forums.

    Thank you for...
  23. Heya, The maintenance is over and the servers...

    Heya,

    The maintenance is over and the servers are back online.
    Thanks for the patience.

    ~The Archeage Team
  24. Heya, Thanks for bringing this up. We looked...

    Heya,

    Thanks for bringing this up.
    We looked into it and you should be able to log in again.

    If you are still affected, please let us know.

    Carendash
  25. PTS Maintenance 8AM PDT April 10 (4PM UTC April 10)

    Heya,

    We are bringing the PTS down for maintenance at 8AM PDT April 10 (4PM UTC April 10).
    The expected downtime is about 3 hours.

    We will keep you updated when it is going to be back up...
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