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  1. We're sorry for the late response but the...

    We're sorry for the late response but the maintenance is over and the servers can be joined again.

    Also the instances Golden Plains Battle / Red Dragon / Fall of Hiram are accessible again....
  2. [COMPLETED] EU Maintenance - 5 PM PDT / 0:00 UTC - September 20/21

    Hey everyone,

    We’re bringing ArcheAge EU servers offline for maintenance at 5 PM PDT (Friday, September 20) / 0:00 UTC (Saturday, September 21).

    The maintenance will take approximately 3...
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    Heya, We'll bring back Fluffy as soon as...

    Heya,

    We'll bring back Fluffy as soon as possible but we'll let you know beforehand.
  4. Heya, Thanks for letting us know about it. ...

    Heya,

    Thanks for letting us know about it.
    Please check your Private Messages for further information.

    Thank you in advance.
  5. Heya, We're sorry that this happened to you....

    Heya,

    We're sorry that this happened to you.
    The customer service will come back to you as soon as possible.
  6. Heya, We're still working on the compensations...

    Heya,

    We're still working on the compensations and will let you know about the content and when you'll receive it as soon as possible.
  7. Heya, Die Thematik um das verschwinden der...

    Heya,

    Die Thematik um das verschwinden der Reifungskammern wurde bereits an XL weitergeleitet.
    Wie wir bereits erwähnten, werden wir uns selbstverständlich melden, sobald es Neuigkeiten darüber...
  8. Heya, Sorry for the late response. The EU...

    Heya,

    Sorry for the late response.
    The EU servers are back online.

    Thank you for your patience
    ~The ArcheAge Team
  9. Heya, The Login servers are back online. (This...

    Heya,

    The Login servers are back online. (This is not a post about the maintenance)

    Thank you for your patience.
    ~The ArcheAge Team
  10. [COMPLETE] EU Maintenance - 8 AM UTC / 1 AM PDT - September 4

    Heya,

    We're bringing ArcheAge EU servers offline for maintenance at 8 AM UTC / 1 AM PDT on Wednesday, September 4.

    This maintenance will take approximately 2 hours.

    The size of the patch...
  11. [Complete] NA Maintenance - 8 AM PDT / 3 PM UTC - September 4

    Heya,

    We're bringing ArcheAge NA servers offline for maintenance at 8 AM PDT / 3 PM UTC on Wednesday, September 4.

    This maintenance will take approximately 2 hours.

    The size of the patch...
  12. Heya, We're working on the compensation and...

    Heya,

    We're working on the compensation and will send it out as soon as possible.
    We'll let you know beforehand.
  13. Heya, Please follow the steps written down in...

    Heya,

    Please follow the steps written down in that thread and let us know if the issue still persists for you.
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    Heya, Regarding purchases done through Razer -...

    Heya,
    Regarding purchases done through Razer - Unfortunately, there may be a delay after purchasing the founder packs and getting them on your account page.
    We're working on reducing the waiting...
  15. Heya Neromi, Um ArcheAge: Unchained spielen zu...

    Heya Neromi,

    Um ArcheAge: Unchained spielen zu können muss ein Zugang gekauft werden.
    Diesen erhältst du durch ein Gründerpaket deiner Wahl.

    Mehr Infos zu den Gründerpaketen kannst du hier ...
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    Sticky: FAQ Stream

    -- German and French translation will follow --


    When will ArcheAge: Unchained be released?
    ArcheAge: Unchained will be released on October 15th!

    How much will ArcheAge: Unchained cost and...
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    Heya, The maintenance is over! However, we're...

    Heya,

    The maintenance is over!
    However, we're still working on network configuration that should not affect you.
    Thank you for all your patience!
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    Heya, Unfortunately, the network maintenance...

    Heya,

    Unfortunately, the network maintenance is still ongoing.
    We will bring the login servers back up as soon as possible.
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    5th Anniversary Event - I Can Fly

    http://www.trionworlds.com/archeage/wp-content/uploads/sites/6/2019/08/AA-Website-720x500-Banner-Event-Platform.png

    Are you ready to take the challenge? ArcheAge is celebrating its 5th anniversary...
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    For Error #2017 we'd ask you to follow the steps...

    For Error #2017 we'd ask you to follow the steps mentioned by sJEF:



    Thank you for providing such a detailed guideline.


    As always, if the issue still persists for you, please let us know.
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    Heya, Due to technical issues, the marketplace...

    Heya,
    Due to technical issues, the marketplace update is delayed.
    We will let you know once we're going to update the marketplace.
  22. [COMPLETE] Extraordinary NA Maintenance - 2 AM PDT - August 27

    1Hey everyone,

    We're bringing ArcheAge NA servers offline for maintenance at 2 AM PDT on Tuesday, August 27.

    This maintenance will take approximately 12 hours.

    This downtime is for the...
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    Please use this link ...

    Please use this link and let us know if the issue still persists for you.
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    Heya, In case you're facing the error #2017...

    Heya,

    In case you're facing the error #2017 we'd ask you to reset your password.

    If you receive the Error 404 while trying to access the store - please use this link.

    If the issue still...
  25. Heya, Unfortunately, we have to extend the...

    Heya,

    Unfortunately, we have to extend the maintenance by 2 hours.
    We'll spread information as soon as possible.

    ~The ArcheAge Team
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