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Type: Posts; User: Tinen

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  1. Replies
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    EU servers are available once again, thanks for...

    EU servers are available once again, thanks for your patience!
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    Taris and Jakar are open once again.

    Taris and Jakar are open once again.
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    I've let BigDataDude know about fluffy, and he'll...

    I've let BigDataDude know about fluffy, and he'll take a look as soon as he can.
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    [COMPLETE] Taris/Jakar Crash - 5/20/2019

    Hey all,

    We are currently bringing Taris and Jakar back online after a crash. We expect to have those worlds up shortly, and appreciate your patience during this downtime.

    Update: Taris and...
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    As some players have called out - with the 5.5...

    As some players have called out - with the 5.5 update, there is additional content that will be available on Fresh Start. The current plan is to open Whalesong and Aegis, along with unlocking other...
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    Looking into this.

    Looking into this.
  7. Thread: character slots

    by Tinen
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    596

    Can you check today? It should be working after...

    Can you check today? It should be working after some backend updates we ran this morning.
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    The times that were posted were the times that...

    The times that were posted were the times that the Black Dragon was supposed to spawn - clearly something is off and he decided to show up a bit early for work. We're looking into why.
  9. Thread: character slots

    by Tinen
    Replies
    12
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    596

    That is generally due to a mismatch between auth...

    That is generally due to a mismatch between auth and the worlds, which is addressed during normal maintenance. Let me check with the team on if that portion of maintenance is working correctly.
  10. The teased event will be a part of next week's...

    The teased event will be a part of next week's patch.
  11. Sticky: Unfortunately, due to an issue with taking the...

    Unfortunately, due to an issue with taking the live data from EU over to PTS - we have to cancel this test. We are continuing to perform internal tests on this solution however.
  12. Sticky: [CANCELED] PTS - Server Stability and Latency Test - 5/13/2019

    Greetings, testers!

    The ArcheAge team has been working on the current stability and server issues on our EU servers for the past few weeks. While we have eliminated the major lag spikes that were...
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    [Resolved] Jakar Crash - 5/10/2019

    Hey everyone.

    The team is currently working on bringing Jakar online after a crash. Once we've identified the cause, I'll be able to provide a better estimate on how long it will take to bring...
  14. That can be reported directly to any CM or member...

    That can be reported directly to any CM or member of the team via a PM.
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    Ezi is open to players once again!

    Ezi is open to players once again!
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    Ezi Crash 5/9/2019

    Hey folks, we're in the process of bringing Ezi back online after a crash earlier this evening. We should have the server back online within the next hour, and appreciate your patience while the team...
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    This is not an issue that maintenance or a...

    This is not an issue that maintenance or a restart would solve. We have been working in the background to fix this, and it should no longer be happening.
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    Hey everyone, EU is open once again!

    Hey everyone, EU is open once again!
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    We will be providing compensation. The primary...

    We will be providing compensation. The primary reason that it has not yet been provided is due to the fact that the issues are not fully resolved. Once we have a solution in place, we will be...
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    The repeated maintenance is due to the team...

    The repeated maintenance is due to the team continuing to work through the issues causing latency for players on EU - while the major spikes of lag are gone, there is still an underlying delay that...
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    Regarding packs that were in vehicles, once the...

    Regarding packs that were in vehicles, once the servers are back online, those packs should remain in your ships or vehicles when they are summoned again.
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    Emergency Maintenance - EU - 5/3 at 1AM UTC

    Greetings, Adventurers.

    We need to bring the EU servers offline for maintenance at 1AM UTC on 5/3/2019. Unfortunately, it appears that the post for this maintenance did not post correctly,...
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    PTS is available for players again.

    PTS is available for players again.
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    PTS Downtime - 10:45 AM PDT

    Greetings testers.

    We will be bringing the PTS offline for additional internal testing at 10:45 AM PDT on 5/1/2019. There is no ETA for this downtime, but we will update you as additional...
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    The EU servers are open once again. Thanks for...

    The EU servers are open once again. Thanks for your patience everyone!
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