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  1. Heya, The servers are back online and the...

    Heya,

    The servers are back online and the shadowguard event has ended.
    Thank you for your patience.

    ~The ArcheAge Team
  2. Heya, The servers are back online and...

    Heya,

    The servers are back online and additional to that the Shadowguard Event has ended.
    Thank you for your patience.

    ~The ArcheAge Team
  3. Replies
    3
    Views
    370

    Ahoy, There are 7 Plushie Pets in total and...

    Ahoy,
    There are 7 Plushie Pets in total and you've got 6.
    We can tell you that this is not a bug but the last Plushie Pet you arrrrre missing is going to complete that achievement.
  4. Heya, We are exploring new possibilities for...

    Heya,

    We are exploring new possibilities for Fluffy.
    You will be updated about it as soon as there is news.
  5. Replies
    54
    Views
    4,899

    Heya, We are closing this thread as we are not...

    Heya,

    We are closing this thread as we are not supporting the discussion or spreading videos about exploits.

    As mentioned, we disabled the synthesis function for now until the issue has been...
  6. [COMPLETED] EU Server Restart - 11 PM UTC - 14th of July

    Greetings,

    We will be taking down the Archeage EU servers for a restart on July 14, 2019 at 11 PM UTC.

    This downtime is estimated to take 90 minutes.

    ~The ArcheAge Team

    *Update:
    The...
  7. Replies
    28
    Views
    971

    Heya, The login issue is solved again. The...

    Heya,

    The login issue is solved again.
    The auction house will remain offline for now as we have to restart the servers to bring it back online. We will wait with the restart until 11 PM UTC on...
  8. Replies
    28
    Views
    971

    Heya, Thank you for reporting this. We are...

    Heya,

    Thank you for reporting this.
    We are looking into it.
  9. Heya, Regarding the larders, we're working...

    Heya,

    Regarding the larders, we're working with XL to try to identify the issue.
  10. Heya, The servers are back online. Thank you...

    Heya,

    The servers are back online.
    Thank you for your patience.

    ~The ArcheAge Team
  11. Heya, The logins are working again but we'll...

    Heya,

    The logins are working again but we'll have to restart the servers at 1 PM UTC on July 14.

    This step is mandatory to assure the auction house is working as intended again.

    We expect a...
  12. [RESOLVED] EU Login Issues / Server restart - 14th of July 2019

    Greetings,

    We are aware of the issues occurring on the EU servers.
    The team is working on it and we'll spread new information about it as soon as possible.

    We are sorry for the inconvenience...
  13. Replies
    58
    Views
    3,612

    Greetings, Thank you all for letting us know...

    Greetings,

    Thank you all for letting us know about the current issues.
    We are investigating and will spread new information as soon as possible.

    We are sorry for the inconvenience it causes.
    ...
  14. Heya, You can login again. Please let us know...

    Heya,

    You can login again.
    Please let us know if the issue still persists for you.

    Thank you for your patience.

    ~The ArcheAge Team
  15. Replies
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    221

    Heya, We are currently facing some login...

    Heya,

    We are currently facing some login issues which we're already investigating.
    Please follow this thread to stay up-to-date.
  16. Replies
    38
    Views
    1,786

    Heya, We are aware of it and are currently...

    Heya,

    We are aware of it and are currently investigating.
    Please follow this thread for updates about the issue.
  17. Thank you for letting us know about that issue. ...

    Thank you for letting us know about that issue.

    We are investigating and will post updates about it in this thread.
  18. Heya, You can login to ArcheAge again. ...

    Heya,

    You can login to ArcheAge again.

    Thank you for your patience.

    ~The ArcheAge Team
  19. [COMPLETE] EU Login Issue - 12th of July 2019

    Greetings,

    We are aware of the login issues occurring in the EU region and are currently investigating.
    Updates will be posted about it as soon as possible in this thread.

    We are sorry for the...
  20. Replies
    38
    Views
    1,786

    Heya, Thanks for bringing this to our...

    Heya,

    Thanks for bringing this to our attention.
    We are currently investigating and will post updates about it as soon as possible.
  21. Greetings, We are currently discussing with XL...

    Greetings,

    We are currently discussing with XL about adjusting the amount of Building Management Titles required for the Raised Mushroom House.

    We will let you know once there is new...
  22. Replies
    2
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    132

    Heya Drpepper, As mentioned by Daymio, please...

    Heya Drpepper,

    As mentioned by Daymio, please create a ticket for the customer service so they can have a look at it and replace the armor so you can equip it.
  23. Greetings, The servers are back online. Thank...

    Greetings,

    The servers are back online.
    Thank you for your patience.

    ~The ArcheAge Team
  24. Greetings, Unfortunately we have to extend the...

    Greetings,

    Unfortunately we have to extend the maintenance by 30 minutes. We will let you know once there is new information.

    ~The ArcheAge Team
  25. Heya, In case you've obtained these pets...

    Heya,

    In case you've obtained these pets before the maintenance of today and you cannot equip the Powerstone on them, you have to create a ticket for the customer service to get them replaced....
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