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  1. [ONLINE] Archeage EU Maintenance - 8AM UTC - August 21

    Hello everyone,

    We will be taking down the Archeage EU servers for maintenance on August 21, 2019 at 8AM UTC.
    This downtime is estimated to take approximately 7 hours.
    The downtime includes an...
  2. [ONLINE] Archeage NA Maintenance - 5AM PDT - August 21

    UPDATED 8-21 The platform maintenance has been delayed by 2 hours.
    During the platform maintenance we will bring the servers offline starting now at 5AM PDT to ensure that there are no issues...
  3. Hello everyone, NA Servers are open once more!...

    Hello everyone,
    NA Servers are open once more! Thank you for your patience and happy gaming!
  4. [COMPLETE] Archeage EU Maintenance - 8AM UTC - August 14

    Hello everyone,

    We will be taking down the Archeage EU servers for maintenance on August 14, 2019 at 8AM UTC.
    This downtime is estimated to take approximately 2 hours.

    The size of the patch...
  5. [Complete] Archeage NA Maintenance - 8AM PDT - August 14

    Hello everyone,

    We will be taking down the Archeage NA servers for maintenance on August 14, 2019 at 8AM PDT.
    This downtime is estimated to take approximately 2 hours.

    The size of the patch...
  6. Hey EziFreshPlayer, As stated in the stickied...

    Hey EziFreshPlayer,
    As stated in the stickied "Failed to Load Game Data error" thread in the Game and Account Support section:

    As of the August 7, 2019 patch.
  7. Replies
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    29,193

    Hello everyone, We have an update on the...

    Hello everyone,
    We have an update on the progress of the compensation.
    There were some issues in sending the decor limit increase and the prepaid taxes to those affected by the housing removal. We...
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    The corrections haven't been sent yet and we...

    The corrections haven't been sent yet and we haven't forgotten.
    We are still awaiting some information before sending the packs, but we don't have an ETA on it quite yet.

    We apologize for any...
  9. Replies
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    336

    Hello AweEzi, The festival is now over. Thank...

    Hello AweEzi,
    The festival is now over. Thank you for notifying us!
  10. Hello everyone, The NA servers are back open!...

    Hello everyone,
    The NA servers are back open! Compensation is still working on being sent to players.
    If you have not yet received your compensation, you should receive it within the next 24...
  11. [COMPLETE] Archeage EU Maintenance - 8AM UTC - August 7

    Hello everyone,

    We will be taking down the Archeage EU servers for maintenance on August 7, 2019 at 8AM UTC.
    This downtime is estimated to take approximately 7 hours.

    The size of the patch...
  12. [Complete] Archeage NA Maintenance - 8AM PDT - August 7

    Hello everyone,

    We will be taking down the Archeage NA servers for maintenance on August 7, 2019 at 8AM PDT.
    This downtime is estimated to take approximately 7 hours.

    The size of the patch...
  13. Replies
    3
    Views
    256

    Hello Lopesl, CMs do not have the ability to...

    Hello Lopesl,
    CMs do not have the ability to bump or view tickets. However, please do not send multiple tickets about the same issue as it will delay the reply to your ticket and others in the...
  14. Replies
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    919

    Hey SC30, The official post discouraged the use...

    Hey SC30, The official post discouraged the use of APEX during these issues, until we were able to disable them. Please send a ticket to customer support and they should be able to assist further.
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    Hello again everyone, Logins and marketplace...

    Hello again everyone,
    Logins and marketplace have been fixed and credits are displaying the correct amounts once more.
    Additionally, Apex consumption has been re-enabled.

    We appreciate your...
  16. Replies
    5
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    203

    Hello everyone, We're aware of this issue and...

    Hello everyone,
    We're aware of this issue and are investigating it. We'll be keeping you updated in this thread.
  17. Replies
    17
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    919

    Hello everyone, We're aware of the marketplace...

    Hello everyone,
    We're aware of the marketplace now allowing purchases and credits not displaying properly. We're investigating, and this shouldn't require the need to send a ticket.
    We'll be...
  18. Replies
    3
    Views
    750

    [Resolved] Login and Marketplace Down

    Hello everyone,

    The team is currently investigating issues preventing players from logging into ArcheAge and preventing players from purchasing items from the marketplace. We currently do not have...
  19. [COMPLETE] Archeage EU Maintenance - 8AM UTC - July 31

    Hello everyone,

    We will be taking down the Archeage EU servers for maintenance on July 31, 2019 at 8AM UTC.
    This downtime is estimated to take 3.5 hours.

    The size of the patch will be...
  20. [Complete] Archeage NA Maintenance - 8AM PDT - July 31

    Hello everyone,

    We will be taking down the Archeage NA servers for maintenance on July 31, 2019 at 8AM PDT.
    This downtime is estimated to take 2 hours.

    The size of the patch will be...
  21. Hello, If you have an issue with a player,...

    Hello,
    If you have an issue with a player, please send uneditted screenshots (no cropping) as well as full details of your report to customer support, as the forum is not a place for player...
  22. Hello everyone, PTS is back online! Thank you...

    Hello everyone,
    PTS is back online! Thank you for your patience.
  23. Replies
    4
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    219

    Please send a ticket regarding this issue, Azaria!

    Please send a ticket regarding this issue, Azaria!
  24. Hey Mangogogo, The forums aren't a place to post...

    Hey Mangogogo,
    The forums aren't a place to post about players breaking the rules. If you are having issues with players, please send a ticket and let a Team Member know via Private Message.

    This...
  25. Hello everyone, The NA Servers are live once...

    Hello everyone,
    The NA Servers are live once again! Thank you for your patience and happy gaming.
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