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  Click here to go to the first Archeage Team post in this thread.   Thread: We are unable to complete your purchase.

  1. #1
    Senior Member TheOuroborus's Avatar
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    We are unable to complete your purchase.

    What's up Trion, don't you want my money?

  2. #2
    Senior Member TheOuroborus's Avatar
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    Just in case a GM is around and wants to help: Incident: 141026-003230.

  3. #3
    Senior Member TheOuroborus's Avatar
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    So, anyone around? I keep trying to purchase credits and still getting the same error. Tried two different cards. Was working two days ago just fine. You may want to check out my purchase history and get me back on the gravy train.

  4. #4
    Senior Member TheOuroborus's Avatar
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    Also, I've noticed that my support ticket brings me back to an old Rift account I started back in 2012. I wonder if the screw-up with the Rift servers has something to do with this?

  5. #5
    Senior Member TheOuroborus's Avatar
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    So, it worked for just a second and allowed me to quickly buy 1 Apex, then it failed again. And now my second payment credit card has vanished in your system.

  6. #6
    ArcheAge Team
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    Check your e-mail.

  7. #7
    Junior Member
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    Hy,

    Could you fix my account too?

    "We are unable to complete your purchase.
    Please try again later."

    I try to buy from the shop 4-5 times a day but i got this messages all the time.

    Reference Number
    141025-002040
    Status
    Unresolved

    Thanks

  8. #8
    GM Demutig, I am unable to authorize my PayPal Account.

    141027-001216

    I want to buy 1 month Patron. Can you solve this issue for me?

  9. #9
    Senior Member
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    I don't understand why it's designed to be purchased one at a time. Bank system usually blocks the second one.

  10. #10
    Junior Member
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    also having this issue for around a week and a half or so. first wouldn't let me purchase credits, but now can't purchase apex either.

    Have added and tried different cards with plenty of funds available to no effect.

    "Unable to complete your purchase, please try again later." over and over

    ticket put in several days ago with no response of any kind.
    Reference # 141023-003575

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