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Thread: Patron Status Discrepancy

  1. #1
    Junior Member
    Join Date
    Sep 2014
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    Patron Status Discrepancy

    I have two accounts who's Trion Archeage log in and Archeage game client log in show very different expiration dates.



    and



    Right now I have no idea which status is accurate. I'm worried they will "expire" in a couple weeks. The transaction history does not indicate my patron pass purchases with gems from APEX. I should have saved my emails perhaps, falsely assuming there would be a record. Is there any accounting for this?
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    If you're going to walk on thin ice, you might as well dance! Scarletwind: part Bard, part Oracle, 100% sexy. Guild: Renegade Forerunners

  2. #2
    Junior Member
    Join Date
    Sep 2014
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    I'm also having the exact same issue. I suspect there are a lot of us having this problem...
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  3. #3
    Junior Member
    Join Date
    Sep 2014
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    Any way to fix this? If I submit a ticket I suspect it will be lost in the flood and I will have lost property before it gets addressed - some people in my guild are still waiting on ticket responses from 13 days ago.
    ♪ღ♪*..**..*♪ღ♪.**..*♪ღ♪♪♪ღ ♪*..**..*♪ღ♪.**..*♪ღ♪ * ♪ღ♪
    If you're going to walk on thin ice, you might as well dance! Scarletwind: part Bard, part Oracle, 100% sexy. Guild: Renegade Forerunners

  4. #4
    Junior Member
    Join Date
    Sep 2014
    Posts
    28
    After speaking with a GM via online support - they claim if you have this issue the client expiration date will automatically reset to reflect the new expiration date on your Trion account page. We'll see what happens tomorrow I guess. If not, as a non-patron you can't even use online support any more :/
    ♪ღ♪*..**..*♪ღ♪.**..*♪ღ♪♪♪ღ ♪*..**..*♪ღ♪.**..*♪ღ♪ * ♪ღ♪
    If you're going to walk on thin ice, you might as well dance! Scarletwind: part Bard, part Oracle, 100% sexy. Guild: Renegade Forerunners

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