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Thread: My account has been banned for two weeks, still no response

  1. #1
    Junior Member
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    Nov 2014
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    My account has been banned for two weeks, still no response

    My account was banned Nov 1st or 2nd for no reason

    I do not use any third party program, spamming, or any other act that is considered bannable

    For two week, I got nothing from trion

    No response, no email, even livechat does not explain what is going on

    You have to know many people get wrongfully banned recently and those people are leaving

    even their friends are leaving too

    you are losing too many players because of wrongful banning

    If I get banned with a proper reason, I would accept it

    but I have not done anything

    I want an answer

    My account is jack1116@naver.com

    Question Reference # 141102-002252

    •Date Created: 11/02/2014 12:25 PM
    •Date Last Updated: 11/02/2014 12:25 PM
    •Status: Unresolved

  2. #2
    Senior Member
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    Nov 2014
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    113
    You're one of literally hundreds of people. Have a read around the forums, we already have several chains discussing and petitioning for better controls.

    Keep this in mind
    - Put as much detail into your original ticket as possible. The more, the better.
    - Don't open multiple tickets.
    - Live chat won't and can't support you. Appeals team via ticket ONLY.
    - You WILL lose your farms. Accept that now and sit back for the ride.
    - Team is currently (at best guess) 12-16 days behind.
    - Everyone will believe you are an obvious hacker until you're ban is reversed, so beware of trolls.

    Welcome to the club bud, we're going to get a support group up soon and I'll bring the cookies.

  3. #3
    Junior Member
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    Nov 2014
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    11
    The thing is that i know someone who banned a fews days ago, and he got unbanned yesterday

    He was banned for like 48hrs

    How can you expain that? he was also banned for no reason, but he got his accout back

    This is ♥♥♥♥♥♥♥♥

  4. #4
    Senior Member
    Join Date
    Oct 2014
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    367
    Quote Originally Posted by Mccqueen View Post
    The thing is that i know someone who banned a fews days ago, and he got unbanned yesterday

    He was banned for like 48hrs

    How can you expain that? he was also banned for no reason, but he got his accout back

    This is ♥♥♥♥♥♥♥♥
    I heard a few people say they were banned and then unbanned in the space of 30minutes a few days ago. Maybe they're trying out a new system to review people that get caught in the web asap? Also you could try getting a friend to hop in livechat to ask about your ticket number. They won't be able to unban you from livechat, but they should be able to tell you if the ticket has been lost or misplaced.

    I don't have the money to pay for patron on another account, or a friend willing to sit in livechat :'( so I sent a ticket to a ticket category that I know doesn't receive many tickets and is somewhat relevant to bans, and it basically just said "hey just checking to see if my ticket # *** -***** has been lost or not because it's been a while since a reply".
    Banned not once but twice now
    The banning system is flawed FIX IT.
    Question Reference # 141105-000815
    Date Created: 11/04/2014 07:55 PM
    Date Last Updated: 11/04/2014 07:55 PM
    Status: RESOLVED - 14 days later

    Guide for banned players - RIP Muzy
    http://forums.archeagegame.com/showt...en-banned-(FAQ)

  5. #5
    Senior Member
    Join Date
    Nov 2014
    Posts
    113
    I did that yesterday on live chat. My ticket was confirmed as in queue and updated with my updates but that was the extent they could assist me. Well worth the three hours queue.

    (Having said that the GM was super polite, just ultimately of no use ). Just play the waiting game with us.

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