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  Click here to go to the first Archeage Team post in this thread.   Thread: ArcheAge NA Server Connectivity Issues: 11/30/14 at 9:45 AM PST (GMT-8)

  1.   Click here to go to the next Archeage Team post in this thread.   #1
    Community Manager Scapes's Avatar
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    ArcheAge NA Server Connectivity Issues: 11/30/14 at 9:45 AM PST (GMT-8)

    We'll be continuing to publish updates on this topic here:
    http://forums.archeagegame.com/showthread.php?134477


    Adventurers,

    The North American ArcheAge servers will be unavailable at 9:45 AM PST (GMT-8) on Sunday, November 30 for an unscheduled maintenance. The estimated duration for this downtime is 120 minutes but may be longer as we're investigating network latency issues.

    Thank you for your patience!

    1:15 PM PST: Our apologies for the extended downtime, all. We're continuing to investigate the network latency issues players were reporting earlier today. Some servers will be coming online to confirm the issue has been resolved. Thanks again for your patience.

    The team is looking into delaying the siege start time so that today's sieges aren't missed. Any siege delays will only apply to servers that have been experiencing network issues today. We'll post an update with specifics if we do delay sieges the instant we have details to share.

    1:25 PM PST: We're opening Aranzeb, Namia, Kyrios, Ollo, Tahyang and Salphira now. These servers are opening as a test while we continue to investigate network issues.

    2:00 PM PST: We're still working to resolve the latency issues players are reporting. The team is also aware of the impact on sieges and will be working to reschedule them once server stability is restored. We plan to provide the rescheduled date and time in a separate announcement once we arrange the reschedule.

    3:30 PM PST: Ollo and Kyrios have been restarted, and are now open to players once more. Further restarts may occur, and those servers will receive in-game broadcasts.

    3:45 PM PST: Aranzeb and Naima have gone offline. At this time, the team is still working to determine the root cause for the instability and latency. Thank you for your continued patience.

    7:40 PM PST: We are still tracking down the cause of the instability and latency. Again, we do appreciate your continued patience.

    11:25 PM PST: All North American servers are being restarted as part of our continued diagnosis of today's network latency issues. They will be restarting in about ten minutes.

    11:50 PM PST: The North American servers have been restarted and will be available once validated.

    12:30 AM PST: We've determined that Naima and Ezi are not responding properly to the restart. Aranzeb, Kyrios, Ollo, Tahyang, Salphira, Inoch, Enla, Lucius, and Calleil are responding and will be available as soon as validation is complete. We'll continue to diagnose what's affecting Naima and Ezi and monitor the other nine through the night.

    12:50 AM PST: The following servers are opening up now: Tahyang, Salphira, Inoch, Enla, Calleil. We're working to bring the remaining servers online as quickly as possible.

    1:45 AM PST: We're restarting and reopening servers as they go down. Ollo, Aranzeb, and Kyrios are also coming online.

    4:00 AM PST: The team is continuing to restore servers that have gone offline. We'll have more details on today's network latency issues tomorrow.

  2. #2
    Pay for better servers with the money this community gives you.

  3. #3
    Quote Originally Posted by Scapes View Post
    Adventurers,

    The North American ArcheAge servers will be unavailable at 9:45 AM PST (GMT-8) on Sunday, November 30 for an unscheduled maintenance. The estimated duration for this downtime is 120 minutes but may be longer as we're investigating network latency issues.

    Thank you for your patience!
    Thank you for the accurate update.


    Edit: You guys do a great job of ignoring all the self-entitled whiny babies. Keep up the great work Trion! To hell with all these cry babies.

  4. #4
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    when will u give ♥♥♥♥ing updates about EU servers OMFG

  5. #5
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    Trion's server room..

  6. #6
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    You do realize we have a siege today on a few NA servers right? People have lots of prep work to do and we all take it seriously, so this is just ridiculous.

    How much can you screw up every single launch of "anything"?

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    Quote Originally Posted by Scapes View Post
    Adventurers,

    The North American ArcheAge servers will be unavailable at 9:45 AM PST (GMT-8) on Sunday, November 30 for an unscheduled maintenance. The estimated duration for this downtime is 120 minutes but may be longer as we're investigating network latency issues.

    Thank you for your patience!
    A Scapes weekend post!!!!! WHOA!!!!! :P

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    Interesting...

  9. #9
    Quote Originally Posted by Scapes View Post
    Adventurers,

    The North American ArcheAge servers will be unavailable at 9:45 AM PST (GMT-8) on Sunday, November 30 for an unscheduled maintenance. The estimated duration for this downtime is 120 minutes but may be longer as we're investigating network latency issues.

    Thank you for your patience!
    Not sure what Scapes is smoking to get the idea that we are patient about this. Wish I knew, I'd rather spend my money on that then on AA right now.

  10. #10
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    Quote Originally Posted by Jman2021 View Post
    Thank you for the accurate update.


    Edit: You guys do a great job of ignoring all the self-entitled whiny babies. Keep up the great work Trion! To hell with all these cry babies.
    slurp. you do so good trion. slurp slurp.

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