Please note that some others thread have been opened about that :
(latest thread about that : http://forums.archeagegame.com/showt...-all-been-lost)
You can recover them if you contact support.trionworlds.com. It may take a while due to all tickets underway but they'll help you about that.
(Please do not post over unrelated topic, if you find a thread that already talk about your issue, post over it or start a new one)
Good luck for your recovery !