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  Click here to go to the first Archeage Team post in this thread.   Thread: Regarding Yesterday's Removed High-Regrade Items

  1.   Click here to go to the next Archeage Team post in this thread.   #1
    Community Manager Scapes's Avatar
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    Regarding Yesterday's Removed High-Regrade Items

    Adventurers,

    We'd like to shed light on the few highly-regraded items that were removed yesterday. Our Support Team regularly reviews regrades of epic rarity or higher to confirm they’re being created legitimately. If foul play is detected such as botting or abuses of exploits (the fix for which is being applied in a few hours), the illegitimately-generated items are removed and the related accounts are actioned appropriately.

    During the course of the Divine Blessing event, the team noticed some suspicious activity by 63 accounts. We collected the necessary evidence of foul play and permanently banned these accounts during yesterday's maintenance window, removing the items as well.

    Why did we wait to address this?
    When you're going to raid the bad guys' hideout, you don't broadcast it ahead of time as they'll scatter and hide their stolen booty. We identified our targets and took them out all at once, along with the illegitimately-generated items.

    What happens to innocent players who bought a removed item? Is the Auction House safe to use?
    Our Game Masters will be returning the gold spent on purchasing the item. If you haven't received this reimbursement by the end of the day tomorrow, be sure to let us know by submitting a help ticket or hitting up our live chat. The Auction House is safe to use and always has been. In situations like this, we make sure that the innocent are unaffected by the actions of the bad guy they unintentionally interacted with.

    We have a small game update coming to the servers tomorrow at 1:00 AM GMT for EU and at 8:00 AM PDT for NA which will fix the exploit. While bringing down the game three times in one week is not optimal, this fix is important for the game’s health and should take less than two hours to apply. We'll continue to monitor for further abuses and will communicate if more actions are taken. Thanks for the largely constructive concerns about lost items and patience while we took steps to remove bad guys from the game.

  2. #2
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    " permanently banned these accounts during yesterday's maintenance window," get rekt

  3. #3
    So...any event that hasn't had issues yet? lol

  4. #4
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    What about players that bought that weapon and after spend up to 20k gold to craft into tier 5 obsidian? gem and tempering? and trying to regrade with preventive charm?

    I hope that everything goes well

  5. #5
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    Awesome, good to hear that people unrelated to the exploit won't be punished and will be reimbursed.

  6. #6
    THank you scapes for this. This is really good to hear, especially that the people will get their gold back

  7. #7
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    What about the people who bought an item and then used their own destruction prevention charms, gold, and lucky sunpoints to regrade the item further? Are those being refunded as well?

  8. #8
    Senior Member Arialun's Avatar
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    Why did we wait to address this?
    When you're going to raid the bad guys' hideout, you don't broadcast it ahead of time as they'll scatter and hide their stolen booty. We identified our targets and took them out all at once, along with the illegitimately-generated items.
    I see that Trion are being careful this time in order to catch the 'big fish'. 63 suspicious accounts are quite a lot, but nevertheless congratulations on banning them.

    As for the 'legit' buyer who lost their weapon you should stop worrying about it. Give Trion some time to reimbursed the appropriate amount of the lost gold.
    Nothing to see here, move along ...

  9. #9
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    Can I get reimbursed too ? You took away my Black Pearl when 1.7 hit and gave me a ♥♥♥♥ty cutter instead ... just.. saying..

  10. #10
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    Scapes What about the fact some of us bought the weps as T1 then spent our money getting them up to t4-t6, are you going to return to us our salvaged weps too?
    Zazzy Macro biologist and Fish Liberator.

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