[BUG] Hallowtide: Candy Toss quest does not reliably offer tokens [RESOLVED]

[Celestrata Bloodsong]

This is a valid concern with 2 solutions: extend the festival period / move the bench to mirage

This is absolutely a valid concern. Letting people know to investigate this.

[Shakkara]

Description: Player reports have shown that some players are unable to open the Shabby Treasure Chest after the Candy Toss event is completed. This leaves them unable to collect the 1 token that should be rewarded from the quest.

Status: After discussing with the team, fixing the bug would take too long and the fix would only come late into the event. Instead, we will providing all players with extra Hallowtide Tokens to compensate for the loss of tokens.

These tokens will be rewarded to players who have been gathering Hallowtide Tokens on their character. The exact number of tokens being offered and the exact number of tokens collected to qualify are still being discussed. This offer will count tokens that have already been collected and spent on a character.

The Hallowtide Token Machine will be unavailable after November 10th.

1) It also happens on occasion when your team wins, though less frequently.
2) If you cannot open the chest, you also fail the repeatable follow-up quest from the event manager guy, that pleasing the XXX spirits quest.

So you lose between 2 (lose) and 4 tokens (win) every time you get affected by the issue.

[Dcoy]

As far as I can tell, this bug is caused by having "failed" quests in your quest log. Abandon them and pick up the proper quest at the start of the candy toss event.

[Myssy]

DCoy its not. Because its a bug that prevents converting the ezna/moonswept buff to the winner or loser buff. It has definitivly nothing to do if you have a failed quest or not! (i always abandon the failed quest short after the failed event...)

[Celestrata Bloodsong]

We've put in a request to XL with two options -- move the machine to Mirage Isle, or add a second machine to Solis Headlands. In both cases, the machines will disappear on 11/10 We strongly prefer putting the machine in Mirage Isle over the Solis Headlands option, but presented the second option just in case.

[Moly]

We've put in a request to XL with two options -- move the machine to Mirage Isle, or add a second machine to Solis Headlands. In both cases, the machines will disappear on 11/10 We strongly prefer putting the machine in Mirage Isle over the Solis Headlands option, but presented the second option just in case.

That requires to be added to 11/03 weekly or an hotfix before 11/10 which seems too close to get it in time.
We don't even know yet when extra tokens will be delivered (that should takes about 2 days to deliver everybody if no delivery fails in progress).
If Tokens' delivery is calculated on daily event participation then it will be done after event completion which means only a week (from 3rd to 10th) to investigate and send tokens.

[Celestrata Bloodsong]

That requires to be added to 11/03 weekly or an hotfix before 11/10 which seems too close to get it in time.
We don't even know yet when extra tokens will be delivered (that should takes about 2 days to deliver everybody if no delivery fails in progress).
If Tokens' delivery is calculated on daily event participation then it will be done after event completion which means only a week (from 3rd to 10th) to investigate and send tokens.

We're looking to send tokens next Monday, but in order to avoid the festival time thing, a build would have to be performed no matter what solution is chosen. And that means it would have to happen on Tuesday, as a part of weekly maintenance.

[Moly]

We're looking to send tokens next Monday.

Can we assume that team have chosen an amount of tokens to deliver ?
Amount that considers :
09/20 NA Hotfix and 09/21 EU Hotfix
Everyday quest failure from event release to its supposed completion (09/20-11/03).

My guess is that they will deliver 60 tokens for people that have done event everyday (4 tokens for each day you've done hallowtide event), no matter if you win or lose the event.
Less wouldn't be fair, and more would be quite too much tokens.
60 Tokens sounds legit as it's like if you lose every event of every day.

Still fair for everyone in my mind.

[Celestrata Bloodsong]

As we were not able to duplicate the bug with the winning team, and only the losing team, XL has approved 14 tokens as the compensation grant.

[Marinia]

As we were not able to duplicate the bug with the winning team, and only the losing team, XL has approved 14 tokens as the compensation grant.

This is pretty underwhelming, considering how many other problems (namely griefers) have also been affecting this event, in addition to this bug, making it an incredibly frustrating user experience, 4 times a day...