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  Click here to go to the first Archeage Team post in this thread.   Thread: Why can't I submit a ticket to trion?

  1. #1
    Senior Member
    Join Date
    Mar 2015
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    117

    Why can't I submit a ticket to trion?

    ^

  2. #2
    Senior Member Darsy's Avatar
    Join Date
    Sep 2014
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    Heart of Ayanad
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    Are you patron? (Its needed for Live support)

    Have you used the correct page to submit a ticket?
    https://support.trionworlds.com/
    Log in
    then put this link inside :
    https://support.trionworlds.com/hc/en-us/requests/new

    and you should be fine

  3. #3
    Senior Member
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    Mar 2015
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    117
    yap i did it thanks for replying tho . was something wrong with the video link.

  4. #4
    Senior Member arby's Avatar
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    May 2015
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    2,236

    Exclamation

    I always submit tickets by e-mail. You get a confirmation reply with your ticket number and when they get to you the do all communication by e-mail as well. I like it much more than having to deal with their web site, and you can attach screen shots or links if you need to.

    See my sig for e-mail address, and be sure to tell them your game(same CS for all Trion games), server, account name and character...or the first e-mail you get will be asking for this info before they can help you.

  5. #5
    Junior Member
    Join Date
    Mar 2020
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    1

    Iím having issues submitting a ticket

    I use the correct website Iím trying to buy apex but it wonít allow Iíve tried for four days now my card info is correct already talked to my bank and all itís Trion. It wonít allow me to send or write a ticket.

  6.   This is the last Archeage Team post in this thread.   #6
    Community Manager Cosmo's Avatar
    Join Date
    Oct 2019
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    133
    Hey, we're aware there's issues with the tickets being submitted at the moment, we're checking into it with our support team! Sorry guys!

  7. #7

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