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  Click here to go to the first Archeage Team post in this thread.   Thread: A note on in-game deception and name impersonation

  1.   Click here to go to the next Archeage Team post in this thread.   #1
    ArcheAge Associate Producer Celestrata Bloodsong's Avatar
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    A note on in-game deception and name impersonation

    Greetings Adventurers,

    This weekend we'd like to take a moment and discuss our policies on scamming in ArcheAge. As you all know, ArcheAge is a sandbox game filled with adventure, but it also has an edge of danger and possible betrayal. Scamming within ArcheAge is defined as being able to get another player to give you their items or gold via trade, the Auction House, or mail (in-game tools). In these cases in the past, we have not assisted with players who may have trusted another player to offer them a service, only to find that the player has run off with their items. This act has been allowed in ArcheAge since the game launched, and it is an aspect of the game that we currently support. Being a cutpurse can be a way of life in Erenor, if you don't mind burning a few bridges.

    However, our Customer Service policies do not allow impersonation of another player. Impersonating someone else, even if it's by name, to separate someone from their hard earned goods is not allowed and has not been allowed in ArcheAge. In the past, there have been situations where a player impersonated another player and, in those situations, our Customer Service team has reversed the outcome of the scam no matter if it was items or gold. However, this was a policy that has not been made public until now.

    This weekend, during Therapist from Morpheus's Regrade Stream supporting the charity Doctors Without Borders, one intrepid adventurer saw fit to create a character with a similar name to one of Therapist's guild mates. On accident, Therapist did trade a large sum of items to this impersonated character, losing some of his earnings through regrades. As the player got the items via name impersonation, we here on the team did make the decision to reverse the accidental trade and send the items back to Therapist.

    We realize that this policy has not been made public in the past, but this high profile incident has made us realize that we need to publicly acknowledge and reinforce our stance on name impersonation within the game. This is not a new policy that was made simply for this stream -- this is a policy that we as a company have had for the past year and beyond, and it is a policy that is referenced within our Terms of Use (11. Code of Conduct, Rule A.)

    If you were involved in a scam that included name impersonation in the past and you did not have the trade or accidental mail overturned by Customer Service, please contact us at http://support.trionworlds.com and we will be happy to re-investigate your case.

    Remember Adventurers, intentionally deceiving another player through in-game tools is part of ArcheAge. But using methods that violate our policies, like name impersonation, will lead to us taking action.

    Good luck in all of your travels, Adventurers. Be safe out there!

    Sincerely,
    The ArcheAge team

  2. #2
    Welcome to Archeage!

    While I am happy he got his items back, I disagree on the naming policy.
    For instance, many player have similar name. There is even guild who impersonate other guild with no problem..

  3. #3
    Senior Member Moly's Avatar
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    I don't know what to say about that. Korea is pretty well clear about it.

    Command : /Target [CharacterName]
    and

    Meanwhile intended impersonation should be punished. There's no impartial reason to refund a careless mistake during a very well secured trade.
    XL has designed tools to secure trade.
    Moly Prim
    Member of Prim Clan
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    In honor and memory of Quillodon. Thiol's child, God of Yata, Heavenly Protector of explorers, Keeper of the hidden library and Erenor's story

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    Senior Member Sharinganvs's Avatar
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    Good Job!

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    This rule totally been in place since forever, but please contact support again, because that rule is totally new.

  6.   This is the last Archeage Team post in this thread.   #6
    ArcheAge Associate Producer Celestrata Bloodsong's Avatar
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    Quote Originally Posted by Ridas View Post
    This rule totally been in place since forever, but please contact support again, because that rule is totally new.
    No, I personally know of some instances where it has been overturned. However, to be fair to everyone, we want to make sure that the door is open for people to talk to us.

  7. #7
    Senior Member Sharinganvs's Avatar
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    Everyone skips the Terms and Agreements ♥♥♥♥ and clicks accept without actually reading it.. when ♥♥♥♥ like this happens everyone looses thier minds and say how it was a proper scam and no Impersofication was intended.. #HatersGonnaHate

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    https://support.trionworlds.com/hc/e...And-Exploiting

    I lost 8 Apex not long after launch to your ♥♥♥♥ty policy (we didnt have confirm trade then) ... This person get's it back instantly. Have I not spent enough ? If they get the items i DEMAND my 8 Apex as i right in the new policy.

    If not because it was before the change in policy then i hold https://support.trionworlds.com/hc/e...And-Exploiting this as it was valid at the time of the scam.

    If i don't receive my Apex im gone, sick of the backwards decisions from this company spinning rules about like a cups in a "find the ♥♥♥♥♥♥♥♥" game you get on the streets by conmen
    Quote Originally Posted by Aliantha View Post
    A mother, father, and their mute son were sitting at the breakfast table as they had done every day that they were a family. On this day the mother and father were discussing their plans for the day when all of a sudden their mute son says "My cornflakes are soggy." The parents look at their son in disbelief and then the mother manages to say "You can talk! We thought you were a mute!" The son frowns and says "Of course I can talk, but up until now everything has been fine."
    I love this.

  9. #9
    Senior Member Total497's Avatar
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    Quote Originally Posted by Celestrata Bloodsong View Post
    No, I personally know of some instances where it has been overturned. However, to be fair to everyone, we want to make sure that the door is open for people to talk to us.
    Ok explain this then....When were going by trion ToS And it says : Related to drugs, sex, alcohol, or criminal activity; and the person in question clearly aimed his name to be THE ♥♥♥♥♥♥ don't you think there's something wrong?


    seems like the more you pay the more you get away with

  10. #10
    Please show us cases where your team has resolved this issue in the past. You won't because you never had until now. Your keeping one of your biggest swipers happy, selling out to whoever pays the most. A made up rule, and many other cases of people getting scammed in the past, with no items recovered for those victims. Stay classy trion.

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