A wonderful welcome to all adventurers of Erenor who may enter these halls!
We're glad to have you here in the official ArcheAge community! Thanks for dropping by to participate in the myriad of conversations that happen here on the forums on a daily basis. The ArcheAge community is a safe, welcoming environment for everyone playing the game. We want to encourage all of you to post your many in-game experiences, discuss the latest news, ask questions to the staff, participate in our events, and perhaps meet new friends!
That said, before you jump into any of our many threads, we do have a few rules that all community members must abide by when participating in the community. These rules are in place so everyone may freely take part in our community and let their voices be heard. Please take the time to read the below rules in full, as not knowing them does not excuse you from breaking them!
1. Only one forum account per legitimate user, please.
While we may all have our alts, please stick to posting with one main account here on the forums. The exception here is for those who also have an account for the Fresh Start servers. In any case, those who post on multiple accounts to spam, troll, bait, to work around a suspension/ban, or to create the appearance of people supporting their own point of view, will receive disciplinary action from our moderation team. Forum accounts that abuse forum guidelines will find their main accounts subject to further disciplinary action.
2. Do not provoke or troll other members.
All community members are here to enjoy the game and discuss it amongst one another and the members of staff. Please do not create posts that attempt to break this atmosphere of camaraderie by trolling or provoking another member, for any reason.
3. No posting of sexual or graphically violent content.
Sexual and violent content does not have a place here in the official community, please refrain from posting it.
4. Do not post profanity, or attempt to circumvent the profanity filter.
We can all express ourselves and our feelings without heavy profanity. Please refrain from using it during your time here in the in the community.
5. Do not post any topics relating to religion or politics.
There are many communities on the internet devoted to discussing such topics -- ours is not one of them. Please refrain from discussing real-world politics or religion here in the ArcheAge community.
6. Hate speech is not allowed.
The ArcheAge Community consists of people from every walk of life, creed, sexual orientation, gender identity, nationality, and more. Any form of hate speech, slurs, references to real world organizations or events of hatred will be immediately removed.
7. Do not post private messages or personal information.
All private messages and personal information should remain private. This is to protect your personal information from being spread without your consent.
8. Do not harass or defame others.
Harassment or defamation of anyone else, be it staff or a community member, for any reason, is not welcome in the community.
9. Do not threaten or personally attack others.
The official community is a space where anyone may speak their mind freely without being subject to a personal or verbal attack from another. When posting, please be considerate of other people's viewpoints, even if you do not agree with them. This applies equally to posts insulting staff or suggesting that they be fired.
10. Do not call out others for their in-game activities.
While ArcheAge has an amazingly diverse political system and extremely active wars ongoing across our servers, our official community is neutral grounds for all parties involved. Please do not call out others for their in-game activity to start fights.
11. Do not disrupt Official Discussion Threads.
Official Discussions are important threads created by the ArcheAge team to discuss the latest news or collect feedback from the community on important issues. Please do not derail or cause disruptions in these threads.
12. Please don't bump threads to keep them on the top.
Bumping a thread without adding content to the discussion (such as posting "bump" or "X") is not allowed. If you wish to discuss a topic, please consider opening a new thread.
13. Please do not use languages outside of English, French, and German in your postings.
While we support the play of ArcheAge in different languages, we encourage all users who post here to use our official languages (English, German, and French) when posting.
14. Don't attempt to police other people's grammar.
Your fellow community members may not possess equal language skills. Please don't shame others for how they express themselves here in the community.
15. Do not fabricate information or attempt to spread misleading information.
Attempts to start false rumors, misquoting staff or community members are not allowed.
16. Do not impersonate others.
This includes staff, other players, or people from other companies. Any attempts at impersonation of another will result in a severe punishment.
17. Do not respond to flame posts in self-defense.
Responding to a flame post only makes the matter worse for everyone. Instead, please report the post immediately to our moderators by pressing the "Report a Post" icon in the lower left hand corner of the offending post. They will review the post to make sure it adheres to our guidelines.
18. Do not discuss cheating, exploits, hacking, or botting.
Any posts relating to these subjects will be immediately removed. If you suspect a player of breaking the rules, we encourage you to report them to our Customer Service team at http://support.trionworlds.com.
19. Do not discuss moderator action, or attempt to re-open removed or locked threads.
Removed or locked threads were removed for a reason; please do not attempt to re-open them. Additionally, please do not discuss moderator action in the forums. If you wish to contest an infraction, please follow the instructions below instead of posting about it.
20. Do not post spam or advertisements.
Spam and advertisements for non-Trion, non-ArcheAge commercial ventures are not welcome.
21. Illegal activity or posts about illegal activity are not allowed.
Posts that break local, state, national, or international laws or regulations are not allowed.
22. Do not sell or trade items or accounts for real world currency.
Selling your account or trading items for any real world currency is not allowed and can result in an account ban.
This list is not considered to be exhaustive, and moderators and community team members maintain the ability to discipline and ban accounts at their sole discretion. These rules may be modified or added to by the Community Team at any time, with or without prior announcement.
A word on Warnings, Infractions, and Bans (both temporary and permanent.)
When your account violates one of the above community rules, you may receive a warning or an infraction on your posting account.
Warnings are formal reminders of the rules sent by the moderators. They do not incur any penalty and are not held against your infraction limit.
Infractions are actual punishments for breaking the rules. These punishments carry a number of points which may cause your account to become temporarily or permanently banned from the community. Minor violations will carry a smaller number of points, while major violations will carry more.
Infraction points are removed from your account overtime based on their severity. Minor violations will be taken away within weeks, while major infractions may take months or may never expire.
Should your account reach certain levels of infraction points, you will receive a temporary or permanent ban from the community as follows:
- 3 Points -- 24 hour ban
- 5 Points -- 72 hour ban
- 10 Points -- 1 week ban
- 13 Points -- 2 week ban
- 15 Points -- Permanent Ban
If you feel that an infraction, suspension or ban was in error and would like to appeal it, please contact us at firstname.lastname@example.org. State your forum handle and the game associated with it, along with details regarding your appeal.
We hope you all have a wonderful time interacting with each other here in the official community. We look forward to reading your thoughts and experiences, and working together to improve the world of Erenor!
The ArcheAge Team