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  Click here to go to the first Archeage Team post in this thread.   Thread: ArcheAge State of the Game: December 18

  1.   Click here to go to the next Archeage Team post in this thread.   #1
    Director of Community Relations
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    ArcheAge State of the Game: December 18

    Update 4: 7 PM PST (3 AM GMT) - The restarts we performed earlier have worked in most cases. If you're having trouble with the gray screen please allow it to stay on screen for a few minutes as many players will load in after a brief wait. The team will continue to monitor any ongoing login and performance issues overnight.

    I definitely missed the update in an hour mark. My apologies. - Fasti

    Update 3: 5:20 PM PST (1:20 AM GMT) - The team is working to address the current login issues for NA and fresh start servers. We'll post an update of our progress here in one hour. - Fasti

    Update 2: 2:50 PM PST (10:50 PM GMT) - We're doing a restart of our authentication servers to help resolve the issue of players getting stuck and disconnected while in queue.

    During the restart some players in fresh start servers may be disconnected. - Fasti

    Update: 12:10pm PST - Please see this post for a possible workaround for the grey screen, and request for public support in testing it and the subsidiary queries dev is investigating. Thank you to all the fine minds stepping in to help!


    Update: 11:00am PST - no actions planned at this time. We are painfully aware of the grey screen issues being reported. CS advice is to wait or restart, but many players are posting workarounds that we are unable to test or offer advice on.

    Additional:
    • Please do NOT use 3rd party programs in an effort to get into game. They will not work to get you in, and they will result in an account ban.
    • Utilizing VPN to try to achieve connection is fine, but results vary.
    • Yes, it is Sunday, but we are all working.

    There are no rollbacks or resets for Fresh Start servers in our current plans.
    There is no current plan to shut the Fresh Start servers down because thousands are actually able to play.
    ~Brasse

    ------------------------------------------------------------------
    Hello folks,

    We will again update you regularly today as Trion and XL work toward improving ArcheAge. We we do not plan any major actions today, unless absolutely necessary.

    You will see CM Morgana, Sr CM Celestrata, CM Fasti, and myself here, depending on the hour.

    ~Brasse

    The below information will be copied to the first post in each update thread to serve as an ongoing status report:


    Here's where we are at for today:

    --Overnight, the team continued to keep an eye on the service and continued to make sure it was running as stable as possible. That said, we do continue to see disconnection waves both in the game queue and in the game itself. Both the XLGAMES and Trion teams continue to pull information from the server to aid in all of the work we're doing.

    --The Trion Team continues to analyze what we can do to better speed up processes within the login server, and make suggestions accordingly to the XLGAMES team for their review and possible implementation into the game.

    --To note, we've also been going through all of the thread on the forums and the various suggestions users have been sending us. Information on VPNs, times of disconnections, and the types of error messages players have been receiving. All of this has been extremely helpful, and we want to thank those of you who have taken the time to better detail your experiences and what you have found as you played.

    --Beyond the work that the team has been doing on server stability, capacity, and login server stability, the XLGAMES game development team has put together a patch for a few outstanding issues that the community has reported. Things like the 140% trade pack bug, family functions not working for those outstanding characters with 2 letter names, and others are being addressed with this patch, which is in testing now.

    --For us in the Community Team, we're going to be switching to a more formal schedule over the weekend and will be including more of the team beyond just myself. This way we can continue to communicate with you guys, answer your questions, and provide updates as they come in. You'll be seeing familiar faces like Rift's Morgana and Trove's Fasti, as well as me and my director, Brasse.

    --Character transfers and character renames remain offline as we continue to work on disconnections and login queue problem reports. They will be re-enabled after we address the previously stated issues.

    --As mentioned previously, we will be preparing a thank you gift to everyone who has been working with us through the issues surrounding Revelation's launch. More details on that gift will be posted after the prior issues are addressed.

    --Finally, the team is absolutely focused on making sure our servers are running as best as they possibly can and tackling the issues regarding disconnections in queue, disconnections at 0 in line, and the black screens that both Fresh Start and Legacy players are seeing. For those reasons, we will not be performing our regularly scheduled Marketplace update this Friday.

    This update did include the beginning of our Winter Maiden releases, including the return of the Kyprosa Winter Furs, a new holiday costume, and new holiday weapon skins. We know people were looking forward to them, but we want to remain focused on the critical issues from the Revelation launch. They will be released in a future Marketplace update.

    We'll continue with our holiday festivities with the start of the Winter Maiden Festival on December 21, starting with maintenance.

  2. #2
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    8 days. This is the key factor here. 8 days and still getting disconnects and grey screens. No real answers about anything. You can't even be honest in your reporting of what the servers are actually doing. I can understand these issues at the begining. A bunch of folks coming back with renewed interest (probably gone now) and increased workload due to changes on the backend of the game. 8 days later though? Pull your heads out of your collective millenial butts and get this fixed before you lose too many players to make the game cost effective for the trion execs to support.

    TLDR version. No logins = no players. no players = no support. no support = no money for the project (archeage). no money = you are looking for other work.

  3. #3
    Junior Member Conyka's Avatar
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    What about the beautiful grey screens?

  4. #4
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    Quote Originally Posted by Zahiel View Post
    For de grey screen problem

    C:\Users(user)\AppData\Local\Glyph

    Delete Glyph folder
    Tried this, no luck on getting rid of grey screen here. If we could please get some acknowledgment on this problem that would be great, because this one has no workaround like the VPNs.
    RECKONING
    Blossom ~*~ Flower ~*~ Orchid ~*~ Lilac

  5. #5
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    First there was darkness, then a cloudy grey void of emptiness appeared.

  6. #6
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    Grey screen trying to log onto Salphira. Three hours now. Guess I'm not playing again today. /Facepalm

  7. #7
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    What reading I've done seems to suggest that the grey screen problem is tied in with the authentication servers - can we get a restart to fix it? That's what worked last time.
    RECKONING
    Blossom ~*~ Flower ~*~ Orchid ~*~ Lilac

  8. #8
    I've been #1 in queue, for 17 minutes on Reckoning. The agony is real!

  9. #9
    Junior Member Raffles's Avatar
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    Can someone at Trion please confirm if the message on my screen stating Queue: 2083, is an estimation of the year in which I will get logged in? Thank you.

    It's quite funny as it counts down through 2014, 2002, 1993 etc - I can quite literally see my life flashing before me. A perfect representation of how it feels waiting to play this game. Bravo.

  10. #10
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    Quote Originally Posted by TrionBrasse View Post
    Hello folks,
    We we do not plan any major actions today
    Is this a joke? You said yourself that you are aware that Prophecy server Q is f up,afk timer is not working just like the relog grace period.

    So dc/crash once and you can be sure that you aint gonna be playing for the rest of the day.

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