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  Click here to go to the first Archeage Team post in this thread.   Thread: Game Crashes - Every 30min-2hrs+ | Also VERIFYING ARCHEAGE....

  1. #1
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    Game Crashes - Every 30min-2hrs+ | VERIFYING ARCHEAGE.. | Quest Update LAG

    Update: 12/3/18 - Crash still occurs.

    Three major problems with this release of the game. First one is the crashing that is occurring every 30min-2hours or so on EVERY SINGLE CLIENT on EVERY SINGLE COMPUTER I own. The game just closes itself. Each PC runs 64bit OS Windows7/Windows8/Windows8.1, and all NVIDIA graphics cards (980GTX,1070,970M), and Intel CPU's. i5/i7

    archeage.crash
    Code:
    14:33:58> <CRITICAL EXCEPTION>
    14:33:58> Exception Code: 0xC0000005
    14:33:58> Exception Addr: 0x0023:0x5af1206c
    14:33:58> Exception Description: EXCEPTION_ACCESS_VIOLATION
    Attempt to read from address 0x000000ac
    The memory could not be "read"
    14:33:58> Virtual Memory Usage: 2004Mb
    14:33:58> Dumping X86 registers
    14:33:58> eip=00000000, esp=00000000, ebp=00000000
    14:33:58> edi=00000000, esi=00000000, eax=00000000, ebx=00000000, ecx=00000000, edx=00000000
    14:33:58> =============================================================================
    14:33:58> Starting stack-walking
    14:33:58> nvwgf2um.dll>nvwgf2um __unknown__(0):OpenAdapter12()
    14:33:58> nvwgf2um.dll>nvwgf2um __unknown__(0):NVAPI_Thunk()
    14:33:58> nvwgf2um.dll>nvwgf2um __unknown__(0):NVAPI_Thunk()
    14:33:58> nvwgf2um.dll>nvwgf2um __unknown__(0):NVAPI_Thunk()
    14:33:58> KERNEL32.DLL>KERNEL32 __unknown__(0):BaseThreadInitThunk()
    14:33:58> ntdll.dll>ntdll __unknown__(0):RtlInitializeExceptionChain()
    14:33:58> ntdll.dll>ntdll __unknown__(0):RtlInitializeExceptionChain()
    14:33:58> ntdll.dll>ntdll __unknown__(0):RtlInitializeExceptionChain()
    14:33:58> Ended stack-walking...
    14:33:58> =============================================================================
    -------------------------

    The second major problem is still existing since before 3.0 release one of the patches you guys did broke the game's ability to start up within a reasonable time frame. "Verifying Archeage" in Glyph when you launch the game takes anywhere from 30seconds to a minute or longer. Even with high-performance SSD's.

    --------------------------

    Update: 12/3/18 - Still a issue, only slightly mitigated.

    The final thing I'd like to report is massive game freezes/stutters when quest log updates, I.E. killing mobs that you have a quest for. Shouldn't be hard to replicate. Every single person in Kyrios been complaining about it since 3.0 release.
    Go get the MM Kill quest for mobs, and a daily for MM kills, and the quest for Kadum and get mob kills, watch your game freeze for 3-5seconds every wave of mobs when killed.

  2. #2
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    Gonna make a few suggestions here:
    1) Make sure you got the latest NVidia drivers (it's that one that's crashing), and/or run the game in DX9 instead of DX11

    2) I think they added a new anti-cheat or file checker, and yes,it's indeed slower

    3) I noticed this too, but not as extreme as you mention. I'm gonna guess this is just lag-related because of the general connection stress they have been having since 3.0

  3. #3
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    Updating this because none of these issues are resolved yet.

    Also, are Abyssal skills deleveling to 54 fixed yet even? I've been waiting since a day after 3.0 release to use my 55 skills, I had them for a day, they deleveld, and Trion told me to not relevel it because they refuse to return my warrior medals every time I change a skillset and it delevels and asks for 100 medals again.

  4. #4
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    Game closed(crashed) 13minutes after launching it. Completely unplayable at this point.

  5.   This is the last Archeage Team post in this thread.   #5
    Customer Support ZamboniChaos's Avatar
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    Hi there! I'd encourage anyone who's still having crashing issues to give these troubleshooting steps a try. If those don't help, submit a ticket with your DxDiag report attached so our team can perform a more detailed investigation.
    Need help? Contact our Customer Support team here!

    Trion Worlds Support Center
    @TrionHelp
    facebook.com/TrionHelp

  6. #6
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    Just a little update:
    Game still crashes every 10-60minutes on 3 different computers, and sometimes when reloading back into game it closes again instantly,
    Quest updates still make the game lag and skip when completed/updated,
    and "Verifying Archeage" still takes 30seconds or longer.
    At least abyssal skills de-leveling has been fixed.

  7. #7
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    Nearing the end of 2018, with my initial post being the release of 3.0, we've just seen 5.0 and I'm still crashing. This marks the 6th time today with seemingly the same issue. Still, every other game on my PC runs fine. At least the crashing twice in a row is fixed. Quest updates still cause minor frame drops.

    Code:
    04:50:36> <CRITICAL EXCEPTION>
    04:50:36> Exception Code: 0xC0000005
    04:50:36> Exception Addr: 0x0023:0x39504934
    04:50:36> Exception Description: EXCEPTION_ACCESS_VIOLATION
    Attempt to read from address 0x0000000e
    The memory could not be "read"
    04:50:36> Virtual Memory Usage: 2875Mb
    04:50:38> Dumping X86 registers
    04:50:38> eip=00000000, esp=00000000, ebp=00000000
    04:50:38> edi=00000000, esi=00000000, eax=00000000, ebx=00000000, ecx=00000000, edx=00000000
    04:50:38> =============================================================================
    04:50:38> Starting stack-walking
    04:50:38> CryScriptSystem.dll>CryScriptSystem __unknown__(0):CreateScriptSystem()
    04:50:38> CryScriptSystem.dll>CryScriptSystem __unknown__(0):CreateScriptSystem()
    04:50:38> CryScriptSystem.dll>CryScriptSystem __unknown__(0):CreateScriptSystem()
    04:50:38> CryScriptSystem.dll>CryScriptSystem __unknown__(0):CryModuleGetMemoryInfo()
    04:50:38> CryScriptSystem.dll>CryScriptSystem __unknown__(0):CreateScriptSystem()
    04:50:38> CryScriptSystem.dll>CryScriptSystem __unknown__(0):CryModuleGetMemoryInfo()
    04:50:38> function=0x470e7c1c
    04:50:38> CryScriptSystem.dll>CryScriptSystem __unknown__(0):CryModuleGetMemoryInfo()
    04:50:38> CryScriptSystem.dll>CryScriptSystem __unknown__(0):CryModuleGetMemoryInfo()
    04:50:38> function=0x470ebd67
    04:50:38> x2game.dll>x2game __unknown__(0):CreateGameStartup()
    04:50:38> x2game.dll>x2game __unknown__(0):CreateGameStartup()
    04:50:38> x2game.dll>x2game __unknown__(0):CryModuleGetMemoryInfo()
    04:50:38> x2game.dll>x2game __unknown__(0):CryModuleGetMemoryInfo()
    04:50:38> x2game.dll>x2game __unknown__(0):CryModuleGetMemoryInfo()
    04:50:38> x2game.dll>x2game __unknown__(0):CryModuleGetMemoryInfo()
    04:50:38> function=0x118a3c99
    04:50:38> CryNetwork.dll>CryNetwork __unknown__(0):CryModuleGetMemoryInfo()
    04:50:38> CryNetwork.dll>CryNetwork __unknown__(0):CryModuleGetMemoryInfo()
    04:50:38> function=0x36504245
    04:50:38> cryaction.dll>cryaction __unknown__(0):CreateGameFramework()
    04:50:38> x2game.dll>x2game __unknown__(0):CreateGameStartup()
    04:50:38> x2game.dll>x2game __unknown__(0):CreateGameStartup()
    04:50:38> x2game.dll>x2game __unknown__(0):CryModuleGetMemoryInfo()
    04:50:38> function=0x004016c2
    04:50:38> ArcheAge.exe>ArcheAge __unknown__(0):CryModuleGetMemoryInfo()
    04:50:38> ArcheAge.exe>ArcheAge __unknown__(0):CryModuleGetMemoryInfo()
    04:50:38> KERNEL32.DLL>KERNEL32 __unknown__(0):BaseThreadInitThunk()
    04:50:38> ntdll.dll>ntdll __unknown__(0):RtlInitializeExceptionChain()
    04:50:38> ntdll.dll>ntdll __unknown__(0):RtlInitializeExceptionChain()
    04:50:38> ntdll.dll>ntdll __unknown__(0):RtlInitializeExceptionChain()
    04:50:38> Ended stack-walking...
    04:50:38> =============================================================================
    The support ticket I made says to make a post on the forums, and the forums tell me to make a support ticket, so just keeping the community updated.

  8. #8
    Senior Member
    Join Date
    Dec 2014
    Posts
    177
    I have a 1080ti, and it does not seem to like Archeage, I crash if I go to marinople multiple times, sometimes just once. Starting today my laptop is starting to crash too, logged a guy into marinople, he crashed in 1 minute, logged another in for the plushie drive and he crashed in the time to drive a car from marinople to the first dewstone fort (didn't notice it, till I got to gweonid). My wife got a new computer, with a 1080ti, and she crashes the same with marinople on her desktop. 5.0 seemed to make it worse, and yes I have the latest driver for the desktop. The problems with AA and the 1080ti were a lot better the closer we got to 5.0, so I imagine they were aware of it and working on it in KR, 5.0 seemed to have a step back, so they probably have to work on it again.

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