Hours later (15h after the Transaction and 9h after ticket) and still no email from Trion, not even a post on the forums ...
Says it all doesn't it ....
I'd tell you all to take better security measures for your bank account information (alright, I still will - get the authenticator and stop being unsecured, then get another for your bank account. In fact, get 2-step authentication for everything in life) but it looks like this is way bigger than just one or two accounts being "hacked". Remember to use a unique password for EVERYTHING, people. I guarantee that none of your accounts were hacked. You gave your passwords and emails out by using the same credentials on fan sites and/or downloading 3rd party software which acted as a key-logger. Unless there's been a breach in the TrionWorlds credit card database, and we'd know because they'd be telling us to change our credentials and remove payment information immediately (because that's what you do as a large company when your internal encrypted database is compromised), I highly doubt that it's on their end. If it is, though, I'll be sure to eat my words. The best you can do is remove your payment credentials and get the 2-step Glyph Authenticator.
Your kidding me! this hass been happening all month and they havent shut down the shop or fixed it!
Originally Posted by outmam
wow~! so they are pretty miuch riding this out..some of us wont notice=profit. no answers not on facebook, twitter of their own forums. No answer to tickets and my rent is still unpaid.
I contacted Trion via Live Chat and got a refund. I suggest everyone do the same.
The problem is I cannot acces that live chat because i need patron status for that..
Originally Posted by sigterm
I'm not a patron and was able to use Live Chat through the support page.
Originally Posted by xshinex
Trying to reach Live Chat now
guys try the live chat! They are immensely helpful. i got it sorted out luckily
Got email from Paypal. They reversed the payment.
Would be nice to get the reason why they billed me in the first place.
And, this has nothing to do with US... This is 100% a Trion mistake! Either there is a "bug" in their system, or they got hacked!
My comp/password security is impeccable, this is not on my side.
Originally Posted by Alderez
It's not the credit card database that's been hacked into it's Trions webshop, basicly all they can do safely is making random purchases to annoy the crap out of people.
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