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  Click here to go to the first Archeage Team post in this thread.   Thread: ArcheAge European Server Maintenance: 6:45 / 8:45 AM UTC on 9/10/17

  1. #11
    Junior Member
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    Its so annoying that prophecy get down to ... we getting nothing for those downtimes -.-... Rip hero calls rip Leadership?

  2. #12
    Quote Originally Posted by kackstein View Post
    na super server down bauphase erst ab 19 uhr. für leute wie mich die ab 19 uhr zum nachtdienst müssen ist das ja richtig scheiße. wenn ich dann morgen on komm im spiel sind dann alle bauplätze belegt. find ich mal wieder richtig gut von euch liebes triontaem ihr tut schon wissen wie man leute aus dem spiel vergrault.
    Wie kommst du auf 19 Uhr ? Gab es schon eine update info dafür ? Falls nicht, ist Trions plan im Moment immer noch das ganze bis 14 Uhr geregelt zu bekommen damit dann um 16 Uhr die Bauphase starten kann.

  3. #13
    Junior Member
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    Ja schon eine Lachnummer was hier wieder abgeht auch das einloggen auf EU geht nicht wirklich immer vor der Serverauswahl gibt es Freiflüge Ammi geht !
    Wieso wird das überhaupt verschoben nur weil welche ihre Häuser nicht haben dann sollen die übergangsweise mit einem anderen bau das blockieren also aber immer das hin und her macht mich sauer aber glaube geld wollen die hier nicht mehr verdienen.

  4. #14
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    Steht oben
    Weil diese Arbeit 6 Stunden dauern kann, verzögern wir den Beginn der europäischen Wohnungsbauzeit bis 17.00 Uhr UTC / 19.00 Uhr MESZ.

  5. #15
    Quote Originally Posted by jahlon View Post
    On behalf of the community I asked that very same question, and even with all the chaos going on Celestrata took the time to explain it:

    *cracks knuckles*

    So ArcheAge servers aren't like Eve Online servers. They are still extremely powerful and they actually start quite quickly, but they are networks of machines that work together in order to form a server. Each region of the machine handles a separate area of the map in a server, which we call a Zone server. These zone servers work together in order to form one "server" that you log into, called a World. Beyond that, there are servers that are specifically dedicated to the Auction House, dubbed the Auction Cluster.

    Behind that is also a separate server to handle the entire region, the game's database for each server, and the login servers (called Auth for short.) All of these servers listen to one another and hand off information to one another to control the run of the region. This is also why when we have to make major changes to the game's structure, even with one server, the other servers can't stay online. There are shared resources like region, auction cluster, auth, and database that need to be changed in order to effectively communicate across the system.

    There are also places in the system where the ArcheAge servers and the technology surrounding them, which are built by XLGAMES, touch the Trion Glyph Platform service. Glyph is what runs all of Trion's products, and it's how we administrate our games. This bridge is necessary for everything to function in our system, and the bridge differs from publisher to publisher. You mentioned EVE Online -- they don't have a similar bridge because they are all developed in house. In that way, Trove/Rift are more similar to EVE -- they were made to be integrated into Glyph and our back-end services from the get go. ArcheAge was not, and had to be adapted for it.

    So, when the game is brought up, region, server masters, database, auth, and a few other servers that I didn't mention (billing, for example) need to all come online and begin talking to one another. Once their connections are complete, the server masters begin spinning up their dedicated zones, forming the world. As zones come online, the NPCs, monsters, and events for those regions begin initializing. You can see it on the server as the blank landscape slowly becomes populated by the required beings of Archeage.

    Once enough zones are loaded, our team goes in and begins to validate pieces of the game to make sure they're running appropriately. Things like, "are there monsters," or "can I earn labor after 10 minutes," or "can I retrieve things from my mailbox." So, while the restart process is fast, there's a human process on top in order to verify that the game has initialized correctly and is running as expected.

    In the case of today's delay, the game was ready for all of you to enter. BUT, we wanted to fix the sovereign issue first, and that required a DB script to be run and the servers to be restarted. That resulted in the initial delay.

    The second delay was because a few of the old database servers for Ollo, Kraken, and others came back alive due to a environment start call that rebooted them. Once they were alive, they were attempting to reach out the logging servers that didn't exist, thus resulting in a full set of crashes that prevented the environment from correctly initializing. We caught that error pretty fast and corrected it, shutting everything down and restarting the full process.

    Ultimately, a restart can be completed in about 20 minutes. Had we not gotten halfway through the restart, we would have gotten this done faster and then gotten through our validations even quicker. But, the restart forced a delay, which also forced the validation to be delayed.

    -OR-

    TL;DR -- well it's not just a single server its more complicated than that.

    As found here: http://forums.archeagegame.com/showt...=1#post2638056
    So what you're saying is "Why does this have to take 6 hours?" ?

  6. #16
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    Join Date
    May 2017
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    18
    Good thing i made prints with all chests and stuff...Print button does its job as its intended to do unlike others.

  7. #17
    Quote Originally Posted by Xena0204 View Post
    Steht oben
    Weil diese Arbeit 6 Stunden dauern kann, verzögern wir den Beginn der europäischen Wohnungsbauzeit bis 17.00 Uhr UTC / 19.00 Uhr MESZ.
    hmm wiederspricht aber dann dem hier...
    "For those of you in Europe, your schedule may change depending on the progress of our work. At best, we will get this done early enough this evening that our schedule will be unaffected, and your houses will hit the field at 2 PM UTC (14:00 UTC). At worst, we may delay your housing up to 5 hours to 7 PM UTC (19:00 UTC). Should that be the case, we’ll let you know as early as we can." https://www.reddit.com/r/archeage/co...ea&sh=ec5dd784

  8. #18
    Das ist dennoch ein Problem, Egal ob es jedem recht ist oder nicht! Wir warten schon mehr als 60h um Spaß haben zu können.
    Ich finde es als Frechheit das wir nicht mehr Infos bekommen (Änderungen in letzter Minute durch LiveStream).
    Diese Zusammenlegung war ein Misserfolg schlecht geplant.

    Wir alle wussten das Trion das nicht reibungslos hinter sich bringen kann, darum macht man auch solche großen Sachen immer zum Wochenende das Leute die Spaß haben wollen nichts machen können.

    Liebes Trion Team Eine Arbeitswoche fängt in Europa und Amerika nicht am Donnerstag an, am Wochenende hat der großteils der Menschheit Frei und will Spaß haben.

    Vielen Dank fürs Warten Lassen.

    P.s. Ich bin ja gespannt ob am Montag Häuser stehen :-)

  9. #19

    Thanks for the clear response

    That's a really clear description of the server architecture - I am little surprised UAT is not automated rather than it being a "Human Process".

    With such as big technical task I am really surprised we face issues such as missing inventory items as this should be clearly mapped from Db Tables.


    Quote Originally Posted by jahlon View Post
    On behalf of the community I asked that very same question, and even with all the chaos going on Celestrata took the time to explain it:

    *cracks knuckles*

    So ArcheAge servers aren't like Eve Online servers. They are still extremely powerful and they actually start quite quickly, but they are networks of machines that work together in order to form a server. Each region of the machine handles a separate area of the map in a server, which we call a Zone server. These zone servers work together in order to form one "server" that you log into, called a World. Beyond that, there are servers that are specifically dedicated to the Auction House, dubbed the Auction Cluster.

    Behind that is also a separate server to handle the entire region, the game's database for each server, and the login servers (called Auth for short.) All of these servers listen to one another and hand off information to one another to control the run of the region. This is also why when we have to make major changes to the game's structure, even with one server, the other servers can't stay online. There are shared resources like region, auction cluster, auth, and database that need to be changed in order to effectively communicate across the system.

    There are also places in the system where the ArcheAge servers and the technology surrounding them, which are built by XLGAMES, touch the Trion Glyph Platform service. Glyph is what runs all of Trion's products, and it's how we administrate our games. This bridge is necessary for everything to function in our system, and the bridge differs from publisher to publisher. You mentioned EVE Online -- they don't have a similar bridge because they are all developed in house. In that way, Trove/Rift are more similar to EVE -- they were made to be integrated into Glyph and our back-end services from the get go. ArcheAge was not, and had to be adapted for it.

    So, when the game is brought up, region, server masters, database, auth, and a few other servers that I didn't mention (billing, for example) need to all come online and begin talking to one another. Once their connections are complete, the server masters begin spinning up their dedicated zones, forming the world. As zones come online, the NPCs, monsters, and events for those regions begin initializing. You can see it on the server as the blank landscape slowly becomes populated by the required beings of Archeage.

    Once enough zones are loaded, our team goes in and begins to validate pieces of the game to make sure they're running appropriately. Things like, "are there monsters," or "can I earn labor after 10 minutes," or "can I retrieve things from my mailbox." So, while the restart process is fast, there's a human process on top in order to verify that the game has initialized correctly and is running as expected.

    In the case of today's delay, the game was ready for all of you to enter. BUT, we wanted to fix the sovereign issue first, and that required a DB script to be run and the servers to be restarted. That resulted in the initial delay.

    The second delay was because a few of the old database servers for Ollo, Kraken, and others came back alive due to a environment start call that rebooted them. Once they were alive, they were attempting to reach out the logging servers that didn't exist, thus resulting in a full set of crashes that prevented the environment from correctly initializing. We caught that error pretty fast and corrected it, shutting everything down and restarting the full process.

    Ultimately, a restart can be completed in about 20 minutes. Had we not gotten halfway through the restart, we would have gotten this done faster and then gotten through our validations even quicker. But, the restart forced a delay, which also forced the validation to be delayed.

    -OR-

    TL;DR -- well it's not just a single server its more complicated than that.

    As found here: http://forums.archeagegame.com/showt...=1#post2638056

  10. #20
    Junior Member
    Join Date
    Jun 2017
    Posts
    8
    Can i Play NA when EU is Down?Or i will need download whole client after EU come online again?

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