I am unable to open a support ticket.

repro steps:
go to https://archeage.trionworlds.com/acc...ut.action?dd=1
sign in to account
click help
click sign in
I am now back on the original link from the first step, and I am no-longer logged into my glyph account.
Instead of logging me out of glpyph, I expected to be taken to the page where I can create a support ticket.

The email is the same as this forum account.

This has been happening for about a year; but 2-3 years ago was working. This happens in different browsers and computers. I have about 20 other accounts that do not have this problem when I perform the same exact steps in the same browser/computer as the one that has the problem.