ArcheAge NA Fresh Start Server (Nui): Service Interruption
All,
[1:51 AM PDT] We've recognized that the NA Fresh Start server (Nui) is currently unavailable. We're diagnosing the issue and the server will be going through the restart process. We'll provide more information when it's available.
Update: 4:27 AM PDTC Unfortunately, the NA FS Server, Nui, has become unavailable again. Our team is addressing the issue and we'll continue to provide information in this thread.
We know you're all eager to jump back in to the Nui server (many of us on staff are too!) but we take server crashes like this very seriously.
The Trion staff is currently in communication directly with the XL Engineering team attempting to determine the root cause of these crashes. Currently, in the course of our investigation, it appears that a database issue is at the heart of what's causing Nui to reach these sudden crashes.
Now no character data or information is at risk for any of this, but this type of problem is going to require a server hotfix from the XL team. A hotfix is being prepared as we speak, and we estimate this entire process will take about 2 hours from now to complete.
We'll keep you updated here as we make progress. Thank you so much for your patience.
We've received the hotfix from the XL Engineering team and are testing it in our internal environments while the Trion team prepares the North American regions for the fix. All servers will be brought down in 10 minutes.
9:30 AM PDT Update: Our North American server restart just finished, and our teams are performing QA on the servers to make sure everything is running appropriately. We are now also planning downtime for our European servers in approximately 30 minutes to apply this same hotfix.
9:50 AM PDT Update: Our North American servers have been re-opened! Will update this thread when the European servers are also ready. Thank you so much for your patience, everyone!
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