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Thread: All Day till 30x disconnect

  1. #1
    Junior Member
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    May 2018
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    All Day till 30x disconnect

    i have just Dosconnect all day 6-9 times at day, when i make doungen or other boss.
    Sometime i cant loot because iam offline when i come back is gone..
    so ♥♥♥♥ing ♥♥♥♥ og this game

  2. #2
    Senior Member
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    Apr 2018
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    Check your ISP. Do not play over WLAN

  3. #3
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    May 2018
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    All Day till 30x disconnect

    Hello can someone Help me i have just Disconnect all Day when i make PvP or Events..
    Dont know what to do i have good Computer and all is Update.
    Allways when i start Game i need allways change it to Full screen, and whats hapen is from one sec iam on Desktop, not much but also happen me when iam killing Lusca, once become load Screen and find my self by Entrance.

  4. #4
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    Join Date
    Apr 2018
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    141
    Hard to say but I also had problems with a toon and on legacy.

    Back then I figured maybe Windows10 Developer Update somehow broke my stuff and I could not realy start any game client anymore without crashing.

    Crash to desktop btw is 99% a graphics cards/driver problem.

    I always did that first (abstract):

    Avoid lagy game environment (such as boss hunts, raids). Not very stabil lately for me either and when there are more as 20 players on one spot
    Make sure your graphics driver is up to date
    Make sure your DirectX is up to date
    Make sure and set all graphic settings in your game client to normal first (set from high to low and check stability)
    Make sure you have more as 16GB RAM
    Make sure your Virus Scanner/ Firewall is not blocking anyhing. Some people install a Virus Scanner on top and still run the installed Windows Virus Scanner. Double is better - yeah... but not in this way.
    Start the client as administrator
    Switch from DirectX 11 to DirectX 9 (did not realy help me)
    Play over LAN, not WLAN so the connection is more stabil
    Check with your Internet Service Provider everything is fine from their side or you need some other settings in your router for internet gaming

    A) To lower graphical settings, follow these steps:

    While playing ArcheAge, press Esc.
    Go to Options > Screen Settings > Quality.
    Move the Graphics Quality Settings slider all the way to the left to set your graphic settings to Low.
    Click Apply to save the changes.


    B) Switch from DirectX 11 to DirectX 9 mode

    In certain situations, DirectX can cause graphical issues with ArcheAge, so it’s advised to switch back to DirectX 9. To do that, follow these steps:

    While playing ArcheAge, press Esc to open the menu.
    Go to Options > Screen Settings > Screen.
    Click DirectX 9 and click Apply.

    If you wish, you can always switch back to DirectX 11 by performing the same steps

    C) Delete shaders cache

    It has been reported that ArcheAge has some graphical glitches such as showing parts of characters completely black without textures. In order to fix this graphical issue, you need to delete the shader cache folder. To do that, follow these steps:

    Go to \Documents\ArcheAge\USER\shaders folders
    You should see cache folder. Delete it.
    Start the game again.

    D) Delete the ArcheAge folder from Documents

    Some users have reported that their settings aren’t saved after logging out, and that settings revert to default values as soon as the player logs out of ArcheAge. To fix this issue, do the following:

    While in game, change a certain setting.
    Exit to the character select screen.
    Exit the game.
    Start the game again. If your settings haven’t been saved, proceed to the next step.
    Close the game and go to C:\Users\USERNAME\Documents folder. We have to point out that the location of this folder might be slightly different on your computer.
    Once you open Documents folder, you should see ArcheAge folder. Delete it.
    After you’ve deleted this folder, your settings should be saved.


    E) Move cryphysics.dll to the game directory

    Sometimes cryphysics.dll might get deleted by your antivirus software, and if this happens you need to do the following:

    Download this file.
    Extract the file to C:\Program Files (x86)\Glyph\Games\ArcheAge\Live\bin32 folder.
    Try running the game again.

    To avoid this problem in the future, you might want to disable your antivirus or reinstall ArcheAge with your antivirus software disabled.

    F) Flush your DNS cache

    Users have reported Error 1035 while starting ArcheAge, and if you’re having this error, you need to check your firewall settings. In addition, it wouldn’t be a bad idea to flush your DNS cache. To flush DNS, do the following:

    Open Command Prompt.
    When Command Prompt opens, enter the following and press Enter to run it:
    ipconfig /flushdns

    G) Turn off anti-aliasing

    If you have problems with game performance, it’s advised that you turn off anti-aliasing in Nvidia Control Panel and Catalyst Control Center.

    To turn off anti-aliasing in Nvidia Control Panel do the following:

    Open Nvidia Control Panel.
    Click Manage 3D Settings.
    Find Antialiasing – Mode and set it to Off.


    However, in my case back then I checked this all and I could not start the game and crashed already at the glyph client right after login.

    What I did?

    I deleted my entire Windows Developer Update/Installation. Then I installed windows new with fresh drivers.

    Since then it works flawless but I have to say I still have maybe 1-2 in game crashes maybe in one week. Randomly, no matter what I do in game. I blame this to the glyph client.

  5. #5
    Junior Member
    Join Date
    May 2018
    Posts
    13
    graphics driver/,,,,,,,,, Check is the update
    DirectX have version 12/,,,,,,,, Check is update ( but Ingame Option show me Directx 11 is using
    Make sure and set all graphic settings in your game client to normal first/,,,,, i put lower no more so high and work i thing better but still not good
    Make sure you have more as 16GB RAM/,,,,,,, Checkt
    Play over LAN, not WLAN/,,,,,,, Checkt i have Ethernet
    Make sure your Virus Scanner/ Firewall /,,,,,, stil working but dont know where to find
    Check with your Internet Service Provider/,,,,,,,, still work dont know where to find

  6. #6
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    May 2018
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    13
    ------------------
    System Information
    ------------------
    Time of this report: 5/27/2018, 13:15:47
    Machine name: DESKTOP-315IL52
    Machine Id: {6FF32E30-3312-49D5-AF03-A851234FAC51}
    Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
    Language: German (Regional Setting: German)
    System Manufacturer: MEDION
    System Model: Akoya P5317 I/C040
    BIOS: 110H4W0X.105 (type: UEFI)
    Processor: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
    Memory: 16384MB RAM
    Available OS Memory: 16336MB RAM
    Page File: 4338MB used, 14430MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DxDiag Version: 10.00.17134.0001 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce GTX 970
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 970
    DAC type: Integrated RAMDAC
    Device Type: Full Device (POST)
    Device Key: Enum\PCI\VEN_10DE&DEV_13C2&SUBSYS_10291019&REV_A1
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_E NUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 12211 MB
    Dedicated Memory: 4043 MB
    Shared Memory: 8168 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    HDR Support: Not Supported
    Display Topology: Internal
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.643078,0.339367), Green(0.329602,0.624523), Blue(0.155773,0.048352), White Point(0.313977,0.329602)
    Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
    Monitor Name: BenQ GL2450
    Monitor Model: BenQ GL2450
    Monitor Id: BNQ78A5
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: DVI
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
    Advanced Color: Not Supported
    Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvm oi.inf_amd64_310c865706920252\nvldumdx.dll,C:\WIND OWS\System32\DriverStore\FileRepository\nvmoi.inf_ amd64_310c865706920252\nvldumdx.dll,C:\WINDOWS\Sys tem32\DriverStore\FileRepository\nvmoi.inf_amd64_3 10c865706920252\nvldumdx.dll,C:\WINDOWS\System32\D riverStore\FileRepository\nvmoi.inf_amd64_310c8657 06920252\nvldumdx.dll
    Driver File Version: 24.21.0013.9793 (English)
    Driver Version: 24.21.13.9793
    DDI Version: 12
    Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.4
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported by Graphics driver
    Hybrid Graphics GPU: Not Supported
    Power P-states: Not Supported
    Virtualization: Paravirtualization
    Block List: No Blocks
    Catalog Attributes: Universal:False Declarative:False
    Driver Attributes: Final Retail
    Driver Date/Size: 22.05.2018 02:00:00, 950552 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
    Device Identifier: {D7B71E3E-5082-11CF-E855-24301BC2D535}
    Vendor ID: 0x10DE
    Device ID: 0x13C2
    SubSys ID: 0x10291019
    Revision ID: 0x00A1
    Driver Strong Name: oem32.inf:0f066de3781f605b:Section022:24.21.13.979 3ci\ven_10de&dev_13c2&subsys_10291019
    Rank Of Driver: 00D10001
    Video Accel:
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC
    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
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    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
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    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO MaxPlanes: 1
    MPO Caps: Not Supported
    MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
    MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
    PanelFitter Stretch: Not Supported

  7. #7
    Senior Member
    Join Date
    Apr 2018
    Posts
    141
    DirectX12 ist ok. Abwärtskompatibel nach DX11.

    I would open a support ticket over the glyph account (Log into glyph website into your account, then open a ticket there)

    Other than that I would eventually set up windows again from fresh and try it again.

  8. #8
    Junior Member
    Join Date
    May 2018
    Posts
    13
    OK i dont know what change but now is work no more Lags or Diconnects.
    Delete the ArcheAge folder from Documents and Update the Game new
    i change the Data Memory make it biger and put to option System and not limited
    i refresh all Updates, graphic card, Windows and DirectX install new at the end i push all lower graphical settings.
    now is work Perfect

  9. #9
    Senior Member
    Join Date
    Apr 2018
    Posts
    141
    Sounds great. Hopefully no more issues

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