when i start archeage i can listen sound in movies intro game but when i am in select character and i am in game , i cant listen anything.

I have tried:

-Make sure you are using the latest sound card driver
-Open your playback devices and make sure they are configured for stereo sound
Delete the system.cfg file found in My Documents > ArcheAge
-Use your PC and check your sound volume
-Launch the game go under Options from the character select screen. Select sound settings and confirm the volume is set towards the right on the sliders

i have reinstall game ?