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Thread: Changing Country associated with account- how do I do it?

  1. #1
    Junior Member
    Join Date
    Jan 2017
    Posts
    4

    Changing Country associated with account- how do I do it?

    Thought I would ask here because I might get an answer faster from you guys than my ticket submission-

    When I created this account I was living in another country. Now I am trying to make a purchase on the website and I keep getting errors saying my payment info (Paypal and CC) don't match the country of my account. But I can not find where to change my country on the Trion website. Can someone point me in the right direction? I have looked at all the options on the "Account" drop down menu.

    Thanks!

    The errors I am getting:

    Your PayPal account is registered with a different country than the account you are currently using. You must either change your account country, or choose a PayPal account with a matching country.

    Address verification error. Please check the billing address you provided, or verify the country associated with this account

  2. #2
    Senior Member
    Join Date
    May 2015
    Posts
    1,047
    Only way is to submit a ticket to support.

  3. #3
    Junior Member
    Join Date
    Jan 2017
    Posts
    4
    Thank you. I have a ticket in already. I will just be patient and wait now.

  4. #4
    have the same problem ticket 1116492 i try 4 times for the last 3 days and no respond = NOTHING from support team

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