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  Click here to go to the first Archeage Team post in this thread.   Thread: 2018 Server Evolution FAQ, Question & Feedback Thread

  1.   Click here to go to the next Archeage Team post in this thread.   #1
    Director of Community Relations
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    2018 Server Evolution FAQ, Question & Feedback Thread

    Server Evolution 2018 FAQ

    UPDATE: 10/17/18:

    LAND RUSH TIMES
    EU servers: Saturday, October 20th at 07:00 PDT(14:00 UTC)
    NA servers: Saturday, October 20th at 12:00 PDT (noon) (19:00 UTC)
    (As ever, this is barring unforseen circumstances that may arise. Please watch this thread for any updates!)


    UPDATE: 10/15/18: Tinen says that the Compensation Packs will be delivered with 5.0:
    "The three compensation packs will be provided to players who qualified for each pack alongside the 5.0 Update on 10/24. While we would like to provide the immediately upon the merge, they contain items that are dependent upon the 5.0 update, and as such, we cannot provide these this week. These grants may take some time to complete, so don't be worried if you don't see them immediately after the update. We'll provide an update when we've completed granting all of those items."


    UPDATE: 10/15/18: Server Transfers and renaming will be temporarily disabled starting on Tuesday, October 16th, 6:00 PM PDT (1:00 UTC on October 17th). They will return after the Evolution is complete.

    UPDATE: 10/11/2018: formally updated to reflect 48 hours of downtime.

    [UPDATE 10/08/18: All Guilds will be disbanded, and Guild names will not be carried over with Guild Leaders.
    Our CS team stands ready to assist with "stolen" Guild names or issues when two very similar names may show up. We will not allow griefing of Guild names.


    [UPDATE 10/02/18: Compensation added to the FAQ]
    [New server names added as well]
    [Initial info on the Castle/territories rush added]



    [UPDATE 09/25/18: Khrolan will reveal Compensation plans on this Friday's Livestream! 1:30 PM PDT https://www.twitch.tv/trionworlds - tune in!]

    [UPDATE 09/12/18: We are still working on the Evolution Compensation Packs and expect these to be ready to release late this week or early next! ~Brasse]


    We have updated the original Server Evolution Blogs with the new FAQ information, as well as posting the EN version below in this thread:
    EN: Server Evolution 2018
    FR: Évolution des serveurs 2018 !
    DE: Server-Evolution 2018

    On October 17, 2018, servers will come down for 48 hours:

    North America: 12:00 Noon PDT

    Europe: 14:00 UTC (07:00 PDT)

    Important: Land placement will be locked until Saturday, October 20th – time is currently slated for 12:00 (noon) for each region.

    The 5.0 Update will take place after the evolution, tentatively scheduled for October 23rd (EU) and October 24th (NA). Please watch for updates as we get closer to the dates!

    Servers to be evolved:

    "ARIA"NA EVOLUTION 1: Aranzeb, Kyrios, Reckoning, Vengeance, Kraken
    "KADUM" NA EVOLUTION 2: Conviction, Thunderwing
    Nui remains as is.

    "TARIS" EU EVOLUTION 1: Shatigon, Eanna, Prophecy
    "JAKAR" EU EVOLUTION 2: Tempest, Retribution
    Ezi will remain as is.


    Here are our current dates for everything related to the Evolution process:

    October 4th: Timed buff items will be removed from the Marketplace, 2 weeks prior to the Evolution.

    October 7th: The Siege slated for this day will be blocked. Tinen states: "The original plan was to block sieges, as we had done in previous Evolutions. However, after that, XL decided that it was better to instead let sieges happen as usual, as there was no risk of players losing the siege scrolls due to the downtime. Once the Evolution was completed, castle claiming would be blocked for one week, allowing players time to settle onto the new servers, before having to scramble to try to claim a territory. Unfortunately, in the writing of the FAQ, that change was overlooked, resulting in the miscommunication that occurred."

    October 9th: At this time, specific 7 day buffs will be blocked so no one can use them by accident and lose them early.

    October 14th: Auction Houses will be locked. No new auctions can be created on any Evolution server. This does not apply to Fresh Start.

    October 16th: Server Transfers and renaming will be temporarily disabled starting at 6:00 PM PDT (1:00 UTC on October 17th). They will return after the Evolution is complete.

    October 17-18th: ArcheAge will be unavailable as we perform Evolution related maintenance.

    October 18th: Europe and North America will be brought back online at separate times. During these periods, we may launch a single server at a time in order to control server loads and give everyone a chance to log in. AFK kick will be enabled on Evolution worlds. During this time there may be queues on Evolution worlds due to the number of players attempting to log in at once.

    October 20th: Land Rush begins. Time TBD.

    During the Evolution you will receive the following:

    All of your fully-built homes/farms/structures will be reimbursed as full kits. Full kits are housing designs that can be immediately placed in the world without requiring any resources or labor to build. You will also receive 5 weeks worth of Bound Tax Certificates, regardless of your pre-pay status.

    Tradepacks placed in the world will not be carried over. We recommend turning in packs prior to the Evolution.

    Furniture items in your home will be returned to you via the standard demolition process, and that includes items in chests. Items that are normally not returned due to a demolition will be returned to you after the Evolution is completed. Livestock and plants will not be returned to you. Décor Limit Increases will be re-sent to you after the Evolution is completed. Décor Limit Increase will be preserved.

    Families will be kept in this evolution! The Family name, members and size will be retained.

    Guilds will be disbanded, outside of the Guild Leader, who will keep the Guild Name.
    All Guilds will be disbanded, and Guild names will not be carried over with Guild Leaders.
    Our CS team stands ready to assist with "stolen" Guild names or issues when two very similar names may show up. We will not allow griefing of Guild names.

    Upon arriving in the Evolution server, the Guild Leader will have to re-invite his Guild Members. Guild Leaders will also receive Guild Contribution items and Guild Ribbons to restore their Guild Level. These ribbons will be bound and guild level specific: A level 2 ribbon will move a guild from level 1 to 2. Guild leaders will be given an additional Oath Ribbon to make up for any XP they may have had in their leveling state

    Prestige will be carried over via an item that grants 100 prestige. Any number below 100 is rounded up.

    Crest Inks will be replaced with Bound Crest Brainstorms if a UCC is applied to it, otherwise will provide 5g per item.

    UCC Crest Stamps will be replaced with a Memory Ink, UCCs applied to items will not be preserved.
    Arena rank information will be preserved as-is.

    Heroes will be removed and no Heroes will be on the council until the next election cycle. Current heroes will be granted a Golden Hero’s Chest, and all Hero Cloaks will be removed.

    Diamond Shores Faction Bases in Auroria will be reverted to Rank 1, but Auoria Worldgates will be available from faction headquarters.

    Nations will be disbanded outside of the Sovereign, who will keep the Nation name. Despite not owning a castle, Sovereigns will be able to invite new citizens to their nation as long as they are over level 50. If a Sovereign owns a Golden Wyvern mount, it will be preserved in their inventory as normal. If the Golden Wyvern is not fully completed before the Evolution, any progress made on it will be lost. Small Wyverns that are fully grown will be preserved, any in process will not be preserved.

    Castle Lords will receive a full kit for each of their fully-built castle structures.
    Castle Rush: territory claims will be held back at least one week after Evolution, to allow players to settle into their new world and lands. Take that time to regroup and prepare for the challenge!

    Dragon Mounts that are completed will be carried over in player’s inventory. Players that have a dragon mount in progress will receive compensation based upon the progress they have made. The owner will be provided the corresponding heart, and if they have completed the Scroll of the Eternal Flame step, they will receive one as well. For the following stages, the owner will receive the number of materials for Magic Amplifiers equal to the number they have turned in.

    All items delivered to you via System Mail, such as your house demolitions and Evolution Compensation, will last for 1 year. Don’t worry about those items expiring unexpectedly or quickly out of your mailbox!

    More Questions!

    Q. How will you curtail land abuse when the Evolution servers open?
    We will be monitoring servers closely. Anyone who abuses an exploit or uses a “land hack” will find their house swiftly demolished, and their account will receive disciplinary action to be determined by the Customer Service team. Don’t do it!
    Additionally, our normal land rush rules will be in effect after the Evolution. You may only have two unbuilt plots per account at any one time, and the other rules will apply as well. Full Kits work around this rule as they are automatically completed once placed.

    Q. Will land areas be placed into peace after the Evolution?
    Yes! Peace will be enforced in all zones for 24 hours after the launch of the land rush on Evolution servers. This way players will have the best shot at claiming land without undue conflict.

    Q. After the Evolution, how long will my items last?
    There is no limit for anything you are wearing, anything in your inventory, or anything in your warehouse. Items being returned to you via mail will last 1 year in your mailbox.

    Q. What will happen to furniture items that are normally destroyed in demolish?
    These items will be copied and returned to you after the evolution. Never fear, your Fish Trophies and more will be saved.

    Q. If our guild owns a castle during the Evolution period, what happens to our castle? Will we be compensated?
    We are planning to reimburse the Lords of castles for each of the buildings they have placed in their domain.

    Q. If players with the same names are moved onto the same new Evolution server, who gets to keep their name?
    Priority of names will be determined in the following order:
    • Active Players who have logged in within 90 days of the evolution date
    • Higher level character takes priority.
    • Older name has priority.
    • In the case of a transfer request, if you transfer to a server where someone already has your name, you will be asked to choose a new name during the transfer process.
    • In case of duplicate names, the lower priority name will be renamed to “character name” + “world name” + “-X”
    • For example,
      “Brasseconviction-X”
    • If the final name becomes too long, the world name will be replaced with a number, for example, "Brasse54-X"
    You will be able to change your name one time to something you prefer.

    Q. If a house is unbuilt or in the process of being built, is it returned as a full kit?
    It is not returned as a kit. Only fully completed houses are returned as a full kit. The standard design will be returned to you instead.

    Q. Will there be a priority system in place for logins, such as Patrons being placed first in a queue?
    Yes, a priority system will be in place for Patrons during the opening of the Evolution servers.

    Q. Will AFK Kick be enabled on the new Evolution servers?
    Yes, AFK Kick will be enabled on the new Evolution servers during their launch.

    Q. Will North America and Europe come online at the same time?
    North America and Europe servers will be brought online separately and at different times. This is to appropriately manage load on the servers. We will reconfirm the dates and times as we approach the live date.

    Q. Will new character creation be closed prior to the Evolution period?
    No! Feel free to keep making characters.

    Q. As servers will be unavailable for 24 hours, will our Patron subscriptions be paused?
    We will issue appropriate compensation for Patron status, Labor and Vocation after we arrive on the other side of Evolutions! Details to come as soon as we confirm with XL.

    Q. Will I keep all of my mail during the server Evolution?
    Some recent mail will be kept, but most will not be. Please use the time prior to the Evolution to clean out your mailbox as we cannot guarantee which messages will make it to your new address.

    Q. What happens to my friend list in an Evolution?
    Your friends list will be kept intact, and those who may change their names will be listed on your list under their new names.

    Q. What happens to my custom teleport list in an Evolution?
    Your custom teleport list will be wiped in order to make sure no one has an advantage when claiming land on the Evolution server. The main teleport points in the game (dungeons, cities, etc.) will remain intact.

    Q. Will you convert all pirates back to their original faction during the evolution downtime so that they can participate in the land rush as was initially the case on a fresh server?
    No, pirates may spawn on Growlgate Isle but they are free to port to any static location that they may have obtained during their green life. Please note that all contested zones on Haranya and Nuia will be set to peace for 24 hours and that pirates cannot be attacked during peace.

    Q. Which tradepacks will I be able to keep on my back during the Evolution, and which ones can’t I keep?
    For now, the only packs we are intentionally removing are Purified Archeum Packs. All others can accompany you with the transfer evolution with unless we identify an additional category that should be removed.

    Q. Which items are currently marked as “server specific” and how will they be handled?
    Currently the only items that are server specific are Siege Scrolls. These will be removed automatically should you be in possession of one.

    Q. Will we get compensation?
    Every account affected by the Evolution will get one or more compensation packages. You do not have to have Patron status to qualify.
    Compensation packs will be delivered with 5.0 on October 24th.

    Server Evolutions Character Giftpack
    Given to all characters affected by the Server Evolution.
    Available only once per character that has attained level 15+ or owns land.
    • Far Traveler Title Token
    • Rose Wings

    Server Evolutions Account Giftpack
    Given to each account that is affected by the Server Evolution.
    Available once per account that has attained level 50+ or owns land.
    • Bar Counter Furniture Set x1
    • Bound Serendipity Stone x5
    • Bound Duun's Blessing x2
    • Loyalty Token x150
    • Any-Post Owl x1
    • Manastorm Crystal x30
    • Bound Lucky Elixir x10
    • Bound Hereafter Stone x50
    • Gift Coin x60

    Server Evolutions Celebration Giftpack
    Given to all players to celebrate the Server Evolutions.
    Available once per account that has attained level 15+ or owns land.
    • Fountain of the Gods x1
    • Jake's Coin x30 (Tokens used at the upcoming event)
    • Manastorm Crystal x10
    • Loyalty Token x10
    • Gilda Star x30
    • Bound Lucky Elixir x5
    • Snowflake Festival Firework x2
    • Round Festival Firework x3 (grants Warrior Medals, which are defunct but can be converted to Honor)
    • Heart Festival Firework x12
    • Homecoming Vehicle Voucher x1

    One of my questions wasn’t answered! Where can I ask it?
    If you still have more questions, we want to be sure to answer them!

  2. #2
    Senior Member
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    1. Are the PN's going to be restricted to 100-man cap at launch? Or will they be given a 200-man cap?

    2. Are server transfers being taken down at some point before the evolution?

    3. Are server transfers going to be disabled for a period of time after the evolution?

  3. #3
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    Should we expect a more detailed announcement + packs and other things like this one from the previous evolution?

    https://www.trionworlds.com/archeage...-compensation/

    Is the Lord building compensation gonna be the same as the last merges?

  4. #4
    Hello,

    Question about housing items that are placed/in warehouses. How do you intend to make sure all items are returned to owners? With the last evolution items were lost. If screenshots are not a valid option for proof, as they can be "doctored", as I was once told by a GM, how are we guaranteed to get our items back. I alone have several properties that are at max decor limit, as well as some of my friends, we need assurances that you won't send our items to the wrong address!

    Thanks for your time.

    Reul

  5.   Click here to go to the next Archeage Team post in this thread.   #5
    Director of Community Relations
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    The details of the Compensation Packs have not been finalized yet - we're working on it! Added this to the top of the FAQ as a placeholder.

    Question about housing items that are placed/in warehouses. How do you intend to make sure all items are returned to owners? With the last evolution items were lost
    - Every effort will be made to ensure all items are delivered to the destination server. The team has taken several steps to improve this process, including full house kits, and CS will do all they can if anything unexpected happens.

    Are the PN's going to be restricted to 100-man cap at launch? Or will they be given a 200-man cap?
    - Let us double-check on that and get it added to the FAQ. Good catch!

    Are server transfers being taken down at some point before the evolution?
    - We had not planned on it, but will follow up with the team.

    Are server transfers going to be disabled for a period of time after the evolution?
    - As above, we had not planned on it, but will follow up with the team.
    Is the Lord building compensation gonna be the same as the last merges?
    From the FAQ: Castle Lords will receive a full kit for each of their fully-built castle structures.

    Folks, we're not here to debate the development of the game itself. For clarity, I am going to remove the game design commentary and requests from this thread. Please feel free to start other threads to discuss those topics!
    Brasse

  6. #6
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    I understend that Castle Lords will receive a full kit for each of their fully-built castle structures.
    My question Brasse is if it will be handled the same way as the last merges, will lords receive it the same way etc?

  7. #7
    Will the fresh start be taken down as well for the merge process? or will they remain available as they are not included?

  8. #8
    Junior Member
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    1. you said our patron, labor, and vocation would have a 24-hour compensation since we won't be able to log in. but what about stipends? If we don't log in for 24 we will lose a day of out stipends.

    2. if we have the 39.99 credit pack that pays out the credits over 14 days, will we still get the credits for the 24 hours we are not on?

    3. how will our login rewards calendar be handled?

  9. #9
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    this may have been discussed but are we able to choose either of the two server in NA - eg my toons are all in reckoning am I able to go to the conviction thunder wing server

  10. #10
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    1. Are we going to have The 1-Credit Transfers or something? so people choose which server they want to stay before merge servers.

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