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  Click here to go to the first Archeage Team post in this thread.   Thread: APEX Issue on EU Servers - RESOLVED!

  1. #21
    Junior Member
    Join Date
    Dec 2018
    Posts
    9
    can we get an ETA and the Apex Fix?

  2. #22
    Junior Member
    Join Date
    Mar 2017
    Posts
    9
    Do You Rly Think they read this here?

    Btw if someon is reading this from the Staff :

    Im nearly 24/7 online and looking for a job it seems u need some ppls uve just found one Have a nice day

  3.   Click here to go to the next Archeage Team post in this thread.   #23
    Community Manager
    Join Date
    Dec 2018
    Location
    Berlin
    Posts
    553
    Heya,

    we are currently looking into it and will give new updates as soon as we got them.

    We are sorry for the inconvenience
    Carendash

  4. #24
    Junior Member
    Join Date
    Dec 2018
    Posts
    9
    ty Carendash for the quick response.

  5. #25

    Bought x5 apex pack.

    Didn't recieve the purchase at all payment is still pending with paypal ive contacted them it's on you're end trion fix this and send me the stuff...forgot to add ive sent a ticket in no response there dunno why regardless never had this issue before.

  6. #26
    @Carendesh can you help? still havent recieved my apex no answers on tickets either.

  7. #27
    Junior Member
    Join Date
    Dec 2018
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    9
    Hopefully they will credit us before the New Year.

  8. #28
    Senior Member
    Join Date
    Sep 2014
    Location
    USA
    Posts
    375
    Quote Originally Posted by rpgdave View Post
    over 3 days now still no contact for ticket, i really want to shout at someone but no way to contact them only by ticket. this is no way to run a game... to buy something and only be given half what you bought is just a joke. tempted to report this to trading standards see if they can get involved.
    3 days... thats cute.

    I'm going on 6 weeks now without a response. Average seems to be 30+ days atm for a response to tickets.
    Xhisors
    Enigmatist --- Spellsong --- Daggerspell
    Honor Bound | Commander

  9. #29
    Junior Member
    Join Date
    Nov 2018
    Posts
    6
    0.02 UTC
    server: Jakar EU
    Harnya Alliance
    nickname: Ivan
    bought apex for gold from the auction, activated. the crystals did not come. I hope someone will help me.

  10.   This is the last Archeage Team post in this thread.   #30
    Community Manager
    Join Date
    Dec 2018
    Location
    Berlin
    Posts
    553
    Hey Ioann,

    please submit a ticket so we can have a look into it.
    We are aware of the issue and are working on a fix for that.

    Carendash

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