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  Click here to go to the first Archeage Team post in this thread.   Thread: Patron Issue - Account Information needed

  1. #691
    Junior Member
    Join Date
    Apr 2018
    Location
    Fredrikstad, Ostfold, Norway
    Posts
    21

    bought patron but it did not activate ingame

    We noticed a recent failed Patron transaction through your account that has deducted funds from you, but did not fully process. We have corrected the cause of the issue and restored the Patron to your account. No action is needed from your account, the Patron should appear on your account at your next log in.

    We sincerely apologise for any inconvenience this may have caused for you.

    If you have any additional questions or concerns, please don't hesitate to let us know.
    Your ticket number is 1197139

    well did not work still no patron
    Dark Legion Guild
    Blade Dancer
    East side

  2. #692
    Junior Member
    Join Date
    Jun 2017
    Posts
    1
    Name: Berriartua
    Server: Jakar

    No patron buff

  3.   Click here to go to the next Archeage Team post in this thread.   #693
    Community Manager
    Join Date
    Dec 2018
    Location
    Berlin
    Posts
    741
    Heya,

    we did address the issue and patron should be back up again.
    If the patron buff has not been applied to your account, then we recommend restarting the client and log back in.
    When you are still experiencing the issue, please let us know and we take a look into it.

    Carendash

  4. #694
    Senior Member
    Join Date
    Sep 2014
    Posts
    142

    Ticket 1197190 - patron lost but active on website

    Hello and good morning

    Ticket 1197190

    I purchased patron 3 days ago, which is also 3 days before my patron was set to expire.

    I log in today and my patron is gone.

    I had close to 5,000 labor which is now erased and set to the 2,000 labor cap.

    I also lost 1 patron login tracker so far.

    However glyph website for my account shows 30 active patron days remaining.

    Full screenshots provided in ticket

  5. #695
    Senior Member
    Join Date
    Sep 2014
    Posts
    142
    Quote Originally Posted by Carendash View Post
    Heya,

    we did address the issue and patron should be back up again.
    If the patron buff has not been applied to your account, then we recommend restarting the client and log back in.
    When you are still experiencing the issue, please let us know and we take a look into it.

    Carendash
    Hello and good morning

    I tried logging out and restarting my client which fixed my missing patron.

    However i had 5,000 labor and the glitch capped me at 2,000.
    3,000 labor lost.

    Ticket 1197190

    I also lost 1 patron login tracker.

    Full screenshots provided in ticket

  6. #696
    Quote Originally Posted by Carendash View Post
    Heya,

    we did address the issue and patron should be back up again.
    If the patron buff has not been applied to your account, then we recommend restarting the client and log back in.
    When you are still experiencing the issue, please let us know and we take a look into it.

    Carendash
    It's working half way...

    One of my accounts got fixed completely (both regions got patron back).
    The other account only got patron on EU. NA is still broken for it.

    Ticket #1197111

  7. #697
    Junior Member
    Join Date
    Mar 2019
    Posts
    6
    Quote Originally Posted by Carendash View Post
    Heya,

    we did address the issue and patron should be back up again.
    If the patron buff has not been applied to your account, then we recommend restarting the client and log back in.
    When you are still experiencing the issue, please let us know and we take a look into it.

    Carendash
    working now, thx for fast reaction

  8. #698
    Junior Member
    Join Date
    Apr 2018
    Location
    Fredrikstad, Ostfold, Norway
    Posts
    21
    no change after fix still same problem
    Dark Legion Guild
    Blade Dancer
    East side

  9. #699
    Junior Member
    Join Date
    Nov 2014
    Posts
    13

    Missing patron AGAIN (2nd time in a months span)

    Server : Kadum
    Character: lordsurge

    Patron is paid and has been paid through SEPTEMBER! and now again it has been removed from my account. I will be putting in a support ticket but this is pathetic that this has happened not once, but TWICE.

  10. #700
    Junior Member
    Join Date
    Apr 2018
    Location
    Fredrikstad, Ostfold, Norway
    Posts
    21

    failing patron

    i bought patron but did not get the patron buff ingame, have reported it multiple time's, multiple times GM's claims to have fixed it yet i'm still without patron even though my bank acc did get charged since friday..... how many claimed fixes will there be befor my patron gets restored?

    ticket number is 1197139
    Dark Legion Guild
    Blade Dancer
    East side

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