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Thread: (URGENT) Unable to make purchases!

  1. #1
    Junior Member
    Join Date
    Aug 2014
    Posts
    15

    Exclamation (URGENT) Unable to make purchases!

    Hello

    Once again my patron has ran out i have not been able to renew / buy credits or make any type of purchases thru the online website. it always tells me that i have to contact customer support for them to verify it is a real person trying to purchase credits, patron. Ive tried using multiple cards, payment options you guys have offer to make purchases.

    For a few months my guild was able to keep me in apex, while i waited for a response back from the support team. I first created a ticket back in October and recently got a generic response back saying: It looks like the issue has been resolved then ticket was closed without any help.

    Please help me resolve issue before i once again lose my housing / items due to not having enough storage in my bag, warehouse.

    Ticket #: 1193175

  2. #2
    Senior Member CavemanSean's Avatar
    Join Date
    Jan 2015
    Location
    Manitoba, Canada
    Posts
    317
    Heads up bud cuz this is the response my roommate got...

    Phill February 07, 2019 07:19
    Greetings,
    Thank you for your commendable patience during this time of high demand.
    We would like to take this opportunity to inquire if your issue is ongoing?
    We are making every effort to assist you as effectively as possible.
    Kind regards,
    Phill

    So yeah, WHEN your ticket does get answered, they will ask you (and waste your time because clearly they got better things to do then read the initial complaint / support issue) if you still need help.....
    Rafiki - Grimoire Hearts GM
    You follow ol' Rafiki he show you de wae

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