Today a ticket that was open for over 4 month got just closed after getting a reply from a team member where i even said the ISSUE IS NOT SOLVED.

Is this a joke?
Like i would understand that you would have just closed it bcs the request is already almost half a year ago. But this is just not acceptable. Full of hope i got a msg telling me" Your request (1153643) has been solved. To reopen this request, reply to this email." Just to find out its another case of you guys not doing work. And dodging any kind of Communication, till now i was still more or less fine with that knowing from the previous times with Trion that issues can be fixed when you just give them enough time. But now? Its just low damn low.....

For the protocol:
Data of creation: 20. Oktober 2018 23:11
Request #1153643