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Thread: Game crash at splash screen - Error message in post. Help!

  1. #1
    Junior Member
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    Mar 2015
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    Game crash at splash screen - Error message in post. Help!

    Hello, I am trying to start playing Archeage but the game is crashing at the initial loading splash screen after I hit Play in the launcher.

    I navigated to C:\Users\NAME\Documents\ArcheAge and found a log file:

    [801989E0] BackupNameAttachment=" Build(0) Date(18 April 2019) Time(16 07 30)" -- used by backup system
    [00000020]
    [38F38F32] Log Started at #c
    [0232BD25] Running 32 bit version
    [7AB6F5FE] Executable: C:\Program Files (x86)\Steam\steamapps\common\ArcheAge\Games\ArcheA ge\Live\bin32\ArcheAge.exe
    [E5C771AC] FileVersion: 5.3.12.0
    [F799D55F] ProductVersion: 5.3.12.0
    [1F1D6B13] Using Microsoft (tm) C++ Standard Library implementation
    [00000020]
    [C7D96C80] Revision: 432961
    [00000020]
    [64533E3E] this is the first client
    <16:07:30> [CA241625] can't mount c:\ArcheAge\Working/Code/scripts on /scripts_dev due to: 3
    <16:07:30> [83113B9C] failed to mount (c:\ArcheAge\Working/Code/scripts)
    <16:07:31> [76666E6D]
    --- CPU detection ---
    <16:07:32> [F4D992D8] CPU: Intel Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz
    <16:07:32> [3F649B02] Family: 6, Model: 14, Stepping: 10
    <16:07:32> [83D12E0B] FPU: On-Chip
    <16:07:32> [50919DA0] CPU Speed (estimated): 3695.985836 MHz
    <16:07:32> [C73FD83A] MMX: not present
    <16:07:32> [89D1077A] SSE: present
    <16:07:32> [DC8C789E] 3DNow!: not present
    <16:07:32> [27B7AC6E] Serial number not present or disabled
    <16:07:32> [1D2D8E5B] Number of logical processors: 12
    <16:07:32> [FA658084] Number of available logical processors: 12
    <16:07:32> [A1F061C2] Invariant Time Stamp Counter : yes
    <16:07:32> [FA0251ED] ---------------------
    <16:07:32> [03E7D838] Device Info
    <16:07:32> [9F603516] Device Info - 1
    <16:07:32> [9F603517] Device Info - 2
    <16:07:32> [9F603518] Device Info - 3
    <16:07:32> [9F603519] Device Info - 4
    <16:07:32> [9F60351A] Device Info - 5
    <16:07:32> [9F60351B] Device Info - 6
    <16:07:32> [9F60351C] Device Info - 7
    <16:07:32> [E98ECC28] Video Memory Info
    <16:07:32> [D5FBE664] Video Memory - 1
    <16:07:32> [D5FBE665] Video Memory - 2
    <16:07:32> [D5FBE666] Video Memory - 3
    <16:07:32> [D5FBE667] Video Memory - 4
    <16:07:32> [D5FBE668] Video Memory - 5
    <16:07:32> [D5FBE669] Video Memory - 6
    <16:07:32> [D5FBE66A] Video Memory - 7
    <16:07:32> [D5FBE66B] Video Memory - 8
    <16:07:32> [3A4D54A2][Warning] config/gpu/intel.txt line 88 contains a multiple defined GPU rating!
    <16:07:32> [D20872C0] InitThreadAffinities
    <16:07:32> [2F28A434] UpdateMainThreadAffinity
    <16:07:32> [16962512] Windows 8 64 bit (build 6.2.9200)
    <16:07:32> [38DFF081] System language: English
    <16:07:32> [89F46598] Windows Directory: "C:\Windows"
    <16:07:32> [341B54F1] Prerequisites...
    <16:07:32> [5D1B3C9C] * Installation of KB940105 hotfix required: no! (either not needed or already installed)
    <16:07:32> [C1939E49] Local time is 16:07:32 04/18/19, system running for 2524 minutes
    <16:07:32> [A1034F4F] 16296MB physical memory installed, 9468MB available, 4095MB virtual memory installed, 41 percent of memory in use
    <16:07:32> [31259232] PageFile usage:
    <16:07:32> [453F0D1B] Current display mode is 2560x1440x32
    <16:07:32> [1F567DD1] IBM enhanced (101/102-key) keyboard and 8+ button mouse installed
    <16:07:32> [CE30556B] ----- GPU Detection -----------------
    <16:07:32> [03E7D838] Device Info
    <16:07:32> [9F603516] Device Info - 1
    <16:07:32> [9F603517] Device Info - 2
    <16:07:32> [9F603518] Device Info - 3
    <16:07:32> [9F603519] Device Info - 4
    <16:07:32> [9F60351A] Device Info - 5
    <16:07:32> [9F60351B] Device Info - 6
    <16:07:32> [9F60351C] Device Info - 7
    <16:07:32> [E98ECC28] Video Memory Info
    <16:07:32> [D5FBE664] Video Memory - 1
    <16:07:32> [D5FBE665] Video Memory - 2
    <16:07:32> [D5FBE666] Video Memory - 3
    <16:07:32> [D5FBE667] Video Memory - 4
    <16:07:32> [D5FBE668] Video Memory - 5
    <16:07:32> [D5FBE669] Video Memory - 6
    <16:07:32> [D5FBE66A] Video Memory - 7
    <16:07:32> [D5FBE66B] Video Memory - 8
    <16:07:32> [99EA404A] NVIDIA GeForce GTX 1070 Ti (vendor = 0x10de, device = 0x1b82, subSys = 0x56713842)
    <16:07:32> [77718B6A] -- Video memory: 3072 MB
    <16:07:32> [30DF1863] -- Minimum SM 2.0 support: yes
    <16:07:32> [13E11956] -- DX11 supported: yes
    <16:07:32> [50B60100] --------------------------------------------------------------------------------
    <16:07:32> [5921EDBE] Stream Engine Initialization
    <16:07:32> [BA0D559B] Splash: Initializing Stream Engine...
    <16:07:36> [939F6EBB] Enable Resolutions : 19
    <16:07:36> [B324CD25] Screen Resolution - 1920x1080
    <16:07:36> [3778EA0B] Screen Resolution - 1 (1920x1080)
    <16:07:36> [A1B107F0] Screen Resolution - Test OK (1920x1080)
    <16:07:36> [03E7D838] Device Info
    <16:07:36> [9F603516] Device Info - 1
    <16:07:36> [9F603517] Device Info - 2
    <16:07:36> [9F603518] Device Info - 3
    <16:07:36> [9F603519] Device Info - 4
    <16:07:36> [9F60351A] Device Info - 5
    <16:07:36> [9F60351B] Device Info - 6
    <16:07:36> [9F60351C] Device Info - 7
    <16:07:36> [E98ECC28] Video Memory Info
    <16:07:36> [D5FBE664] Video Memory - 1
    <16:07:36> [D5FBE665] Video Memory - 2
    <16:07:36> [D5FBE666] Video Memory - 3
    <16:07:36> [D5FBE667] Video Memory - 4
    <16:07:36> [D5FBE668] Video Memory - 5
    <16:07:36> [D5FBE669] Video Memory - 6
    <16:07:36> [D5FBE66A] Video Memory - 7
    <16:07:37> [D5FBE66B] Video Memory - 8
    <16:07:37> [C4FADF53] Auto Detecting DX11 : support(yes), memory(3072MB)
    <16:07:37> [A9E4B0F2] Network initialization
    <16:07:37> [BA0D559B] Splash: Initializing Network System...
    <16:07:37> [14FAD233] Socket I/O by iocp
    <16:07:37> [E36A4FB9] Physics initialization
    <16:07:37> [BA0D559B] Splash: Initializing Physics...
    <16:07:37> [2462D581] MovieSystem initialization
    <16:07:37> [BA0D559B] Splash: Initializing Movie System...
    <16:07:37> [93287AEC] Renderer initialization - Start
    <16:07:37> [BA0D559B] Splash: Initializing Renderer...
    <16:07:37> [91207680] Renderer initialization - Open
    <16:07:37> [4377E7CB] Renderer initialization - DLL Load(CryRenderD3D10.dll)
    <16:07:37> [71203A94] Renderer initialization - DLL Done
    <16:07:37> [71227C22] Renderer initialization - DLL Init
    <16:07:37> [C653D9CB] Renderer initialization - Instance
    <16:07:38> [F4516946] D3D Adapter: Description: NVIDIA GeForce GTX 1070 Ti
    <16:07:38> [A39C3A75] D3D Adapter: Driver version (UMD): 25.21.14.2531
    <16:07:38> [BC8C1ACB] D3D Adapter: VendorId = 0x10DE
    <16:07:38> [B6A10CFD] D3D Adapter: DeviceId = 0x1B82
    <16:07:38> [0678E702] D3D Adapter: SubSysId = 0x56713842
    <16:07:38> [F2243F02] D3D Adapter: Revision = 161
    <16:07:38> [FFF25946] nVidia Driver Version(42531). Name(r419_50)
    <16:07:38> [A18DEBFF] Attempting to open TXAA context...
    <16:07:38> [A3851502] TXAA startup succeeded
    <16:07:38> [E571CFEE] Shader manager initialization
    <16:07:38> [4BC7C2EA][Warning] FXBin parser found token 'ENVIRONMENTMAP' which was not one of the list (Skipping).
    <16:07:38> [D53490DC][Warning] static
    <16:07:38> [05BAAEF6] CResFile allocations incurred by user cache preload: (0.00k)
    <16:07:38> [911B73B8] Renderer initialization - Done

    Any suggestions on a fix? Trying to give ArcheAge a try!

  2. #2
    Senior Member Guizmo's Avatar
    Join Date
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    FR - Taris (EU)
    Posts
    552
    Try lauch without steam, and dellete all folder game and reinstall it with Glyph.

  3. #3
    Junior Member
    Join Date
    Dec 2018
    Posts
    7
    Been there done that no help for me.

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