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    Community Manager Mobi's Avatar
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    Steam Release Delay Notice

    The release of ArcheAge: Unchained on Steam has been delayed. We encountered critical item delivery errors during final preparation for service activation that would prevent all Steam players from receiving release pack items, including the Patron entitlement and labor regeneration. Additional errors with the use of Steam Wallet became apparent as well during the troubleshooting process.


    We understand the impact that this delay has and the disparity created by not being able to simultaneously progress with Glyph players. To mitigate this issue, we intend to release additional world servers in each region (North America and Europe) 100% simultaneously with the upcoming Steam release. No character reservation will be available on these new servers so all Steam players can have a chance at an equal start.


    We are targeting Steam release for tomorrow, 16 October, 2019, at 11:00am PDT if these issues are resolved.

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    Community Manager Mobi's Avatar
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    UPDATE 16 Oct 2019 @9:00am PDT:

    The teams at gamigo and XLGames worked through the evening to address the issues with the Steam version of ArcheAge: Unchained. While significant progress was made to resolve the item delivery issues, we continue to experience problems with enabling the Steam Wallet, a mandatory requirement to release the product on Steam. The main challenge here was that additional client builds are required to resolve the issue and our build/transfer times are considerable. We attempted to provide fixes that didn’t require a new client version but ultimately, they were not successful.

    We feel strongly about releasing on Steam free of these issues and very regretfully must delay further. As a result, we’re re-targeting official release for Thursday, 17th Oct at 11:00am PDT.


    Steam Frequently Asked Questions:

    When Steam is released, will we be able to play on any server in our region?
    Yes. However, some higher population servers may be locked for character creation at that time. Technically, there are no hard restrictions around what server a Steam player may access other than the region-based requirements. The main challenge here is that players on an existing world will have progressed, and in some cases be more prepared due to the additional play time.

    Will you provide an opportunity for Steam players to begin on equal footing?
    Yes. We have reserved additional world server(s) to be simultaneously opened with Steam. The recently released worlds NA-Kaylin and EU-Tinnereph were added to support the initial ArcheAge: Unchained Glyph release and are not the servers we have in reserve. The Steam-suggested servers will not have the Founders character reservation process enabled and will be the 5th added servers for NA and EU.

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    Community Manager Mobi's Avatar
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    UPDATE 17 Oct 2019 @8:40am PDT:
    ArcheAge: Unchained release on Steam is still on track today at 11:00am PDT Thursday, 17th Oct. This past evening we resolved Steam Wallet functionality and other outstanding issues for release. Another important consideration when playing through Steam is that Pack items are delivered to the first character created. One of the challenges we had when delivering ArcheAge: Unchained through Steam is that our our native flow through Glyph uses the website to place items on a character. As a part of playing through Steam, those users however are not forced to do this flow, so we made a compromise on this on how to deliver the items to the account. Please choose wisely with the first character you create and what server you decide to be on.

    Speaking of servers, new NA-Runert and new EU-Gildaron servers will be unlocked approximately 1 hour after the Steam release to allow players to download the game. When NA-Runert and EU-Gildaron come online they won’t have character reservation lock and are in support of the steam release. Existing higher population servers will remain locked for new character creation, and may open again at a later announced time (we are monitoring server queues closely). Also to reiterate, there are no hard restrictions around what server a Steam player may access other than the region-based requirements.
    • ArcheAge: Unchained on Steam is set to release at 11:00am PDT Thursday, 17th Oct.
    • New NA-Runert and EU-Gildaron servers will be unlocked approximately 1 hour after the Steam release. If there is an unexpected delay for some reason, the new servers unlock will be pushed 1 hour accordingly.
    • Land claim lock for new NA-Runert and EU-Gildaron servers will not be this weekend on 19 Oct, but will be announced at a future date.
    • Pack items are delivered to the first character created on Steam, please choose wisely with the first character you create and what server you decide to be on.

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