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Thread: How long does it take you to get to a ticket

  1. #1
    Junior Member
    Join Date
    Nov 2019
    Posts
    2

    How long does it take you to get to a ticket

    I have a ticket in for changing my email as my old one was deleted so now I cant get the authentication code its been almost a week and I've herd nothing from support. This is not a hard thing to fix but you guys move like molasses.

  2. #2
    Junior Member
    Join Date
    Dec 2014
    Posts
    9
    from the 3 tickets ive put in, its been anywhere from 3-8 days

  3. #3
    Junior Member
    Join Date
    Mar 2017
    Posts
    2
    My ticket was solved after 1 month

  4. #4
    Senior Member DragonAlex's Avatar
    Join Date
    Aug 2014
    Location
    Bayern
    Posts
    464
    Well mine was made on day 2 after launch, still no answer. But timer was 2 times resettet on day 7...
    Server: Halnaak
    Main-Race: Warborn
    Main-Class: Reaper
    Alt-Race: Harani
    Alt-Class: Doomlord

    Death comes for all

  5. #5
    Junior Member
    Join Date
    Sep 2014
    Posts
    20
    I'm going on 17 days now.... I have not even gotten a "Hey, we are full on tickets but we know you submitted something. We will get to you in order received"

    So at this point customer assistance pretty much blows.

  6. #6
    Member Jagielski's Avatar
    Join Date
    Nov 2019
    Location
    Perfect city of Szczecin, Poland.
    Posts
    35
    I have a suspicion that the customer service runs on Valve Time.
    Jagielski is perfection.

  7. #7
    Junior Member
    Join Date
    Nov 2019
    Posts
    4
    Day 15 for me now and counting. I hope they will be resolving all our tickets soon.

  8. #8
    Lucky you..2 weeks and i still haven't heard except for that auto reply..
    Goldheart

  9. #9
    Junior Member
    Join Date
    Nov 2019
    Posts
    2
    Week and a half still nothing I have never dealt with this kind of incompetence in a gaming company before. But I guess thats what I get for thinking they will all take care of you like GW2 and FF do......

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