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Thread: Paid 100$ just to get half my benefits

  1. #1
    Junior Member
    Join Date
    Nov 2019
    Posts
    2

    Paid 100$ just to get half my benefits

    Paid 100$ for the Archeum Pack, and turns out it got sent to a character who isn't even on my main server. Like, seriously? I can't even transfer them over to my main server. My support tickets been up for almost a week, and that's crazy. I've been hearing talks about people having 2week+ support tickets. Even if they're overwhelmed I'd REALLY like to get my moneys worth. I didn't buy the archeum pack just to get screwed over. I support AA:U but I'm slowly losing my patience. That being said, that's a huge no-no for companies trying to fix their reputation.

  2. #2
    Senior Member Turambaredolas's Avatar
    Join Date
    Jul 2015
    Location
    Taris
    Posts
    1,636
    Did you buy it on the website or through steam?

    Usually you have to choose a character who should get the package. Did you choose a character? Did you choose a character and it was sent to the wrong one?
    A child of song, a child of rage
    Abandoned in another age
    Now ancient hate and rhymes that bind
    Make paradise a tomb divine
    And demons trapped in beauty’s thrall
    Hunt those who heed the bloodsong’s call.

  3. #3
    Junior Member
    Join Date
    Nov 2019
    Posts
    2
    No, I purchased through steam. The FAQ says that it's redeemed to the first character you decide to create. (Which has no disclaimer on steam.) I shouldn't have had to find the information about it if I purchased it on steam. Kinda silly in my opinion.

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