The team is aware of current issues revolving around the Heroes of December on the Archeage Legacy and Archeage Unchained servers disappearing.
Included in this are issues with their Hero-specific items such as the Hero Cloak, Flags and usage of items such as the Golden Wyvern and the Hero Calls.
We are also looking into reports of the previous Heroes of November not receiving their rewards for their hard work!
This is all being investigated by our teams and we will update this post with further information the moment we have any, thank you for reaching out to us!
Heya,
We're still working with the XL team to restore the heroes and their items.
Unfortunately, this will not happen before the siege commander selection or claiming today. Due to this, there'll be no sieges or claiming of territories this week.
We are very sorry for the inconvenience as we know that this an event you were waiting for.
We'll let you know once there is new information regarding the issue and sieges.
We've been granting the missing items to the heroes of December for both versions!
This includes the hero cloak, flags, and flares.
Rewards for the heroes of November are still being worked on.
We're currently in the process of granting the previous heroes of November their well deserved rewards.
During the granting process, a few players on EU Legacy had received hero rewards where they were not intended to. We sincerely apologize for the incorrect delivery of the items and have recovered as much as we can. Unfortunately, it is not possible to retrieve every single item and affected players who received the additional hero rewards can keep the items due to our mistake.
We will let you know once all heroes will receive what they are owed!
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