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Thread: 1 Month 5 Days old ticket and No response

  1. #1

    1 Month 5 Days old ticket and No response

    1 Month 5 Days old ticket and No response still time to post more that should be clear enough. I purchased a copy of the game and can't use it since I bought it and I have received zero response from support. This seems to be crossing criminal lines I may have to see if failure to provide a purchased product is an offense.

  2. #2
    Senior Member DragonAlex's Avatar
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    You are not alone, i have a ticket from day 2 after release, no response till now...
    Still wait for 2 rank 3 explorer infusions <.<
    Server: Halnaak
    Main-Race: Warborn
    Main-Class: Reaper
    Alt-Race: Harani
    Alt-Class: Doomlord

    Death comes for all

  3. #3
    Senior Member
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    I have also been waiting. Their customer support is probably the worst I have ever seen in a game.
    www.twitch.tv/rischie
    Rischie/Sharkfin
    Sodium Rising

  4. #4
    Senior Member
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    I’m at the point right now where wanting a complete refund and packing up entirely is become a strong option for me.
    www.twitch.tv/rischie
    Rischie/Sharkfin
    Sodium Rising

  5. #5
    Senior Member DragonAlex's Avatar
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    An i know already the answer they will give me, when they will finally answer after 2-3 months....
    They can't give me the infusions back because they don't have the item-id of this special item....

    Or they came again with thair, we gave already a compensation for the archepass, we can't compensate the players idividually...
    Server: Halnaak
    Main-Race: Warborn
    Main-Class: Reaper
    Alt-Race: Harani
    Alt-Class: Doomlord

    Death comes for all

  6. #6
    Senior Member
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    Just an update, still nothing, I have already requested a refunded several times. At this point a refund is all I want.
    www.twitch.tv/rischie
    Rischie/Sharkfin
    Sodium Rising

  7. #7
    Junior Member
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    Well my main account got a forum ban because of "Trolling"
    It seems they don't want to hear that I have a 2 months old ticket, wich never gets answered.

    Or their CMs are rly this uninformed that they have the worst support ever!

    I guess you are the next because don't dont want that anyone knows how bad their support is!

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